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 Review by truck562 
UPDATED: 6 days ago
member for 9.3 years, 3822 visits, last login: a few hours ago
 Smithtown,Suffolk,NY
 $49 per month
 "No complaints so far"
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There were no other options at the time we signed up. Verizon Wireless is now available, but we are staying with Optimum for now.
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Review by margaf77
UPDATED: 7 days ago
member for 8.9 years, 1623 visits, last login: a few hours ago
Bayonne,Hudson,NJ
$44 per month
"Has stayed up so far"
 "Completely inconsistent speeds"
 "Terribly inconsistent speeds, If youre in Bayonne pick FIOS unless lower price is important to you"
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I ordered the Boost package 30/5 and am getting it for $44.95 the 1st year upon moving to Bayonne. The install was fine, the guy was neat about everything and on time.
But after 2 weeks of it I am probably going to pay more for FIOS and just switch now. The speeds arent even close to consistent testing on speedtest.net using cablevisions server as well as others. I called tech support and while polite and helpful there is no explanation for the speeds constantly fluctuating. The wire from the pole to my modem with no splitters (only internet installed here) is newly installed and all signals are well within range (called support to check if there were issues in the area and to be sure of signal levels being OK). It seems to be congestion because days before people are home from work/school and late, late nights it is fine. Its only from late afternoon and nights till 1 AMish that this is a problem. Its a shame but I just cant stay with such inconsistent service, as much as I like CV (I worked in the OOL support dept many moons ago), I feel like Im being cheated with this and I know the support routine there so Im not even gonna bother with the back and forth of calling them.
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Review by Kc2000
Posted: 10 days ago
member for 3.3 years, 17 visits, last login: 10 days ago
Rockaway,Morris,NJ
$129 per month (12 month contract)
"Reliable connectivity"
"Unreliable speed"
"Get it if Verizon does not offer FiOS in your area"
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OOL technicians have taken at least 3+ years to fix our signal leak problem. After each "repair", the connection and speed would be as advertised for anywhere from 2weeks to 1 month and the speed would drop dramatically, anywhere from 10mbps down to less than 300kbps. After successfully repairing into 2 weeks ago, the speed has dropped once again. I 100% do not recommend this ISP if others are available.
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Review by john3850
UPDATED: 12 days ago
member for 4.9 years, 686 visits, last login: 2 days ago
Yonkers,Westchester,NY
$168 per month
 about 10 days
" Good if no Fois in your area"
"Tech Support took 4 hrs to fix the phoneline they mixed up 1 of 2 wires"
"Cheap triple play package First year cheap"
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After killing 8 USR phone modems from lighting I went with OOL.
Online gaming was cool but i still had very poor pings.
Cablevision told me that Boost may help,so i got it.
Remember building my first water cooled Opteron PC with a 300fsb,XTPE.
Boost gave me the online speed I had been lacking.
There were a few game sites in England that I played daily.
Updates downloads patches would come close to 3meg in a sec.
Every time I visited DSLReports my OOL speed test results made the first
or 2nd page of the OOL tests, 32=33meg down 5meg up cool.
Each year my PCs get faster,game PC is @4300-4500+ for the last 12 months
I use all intel Nics with cat 6 and good shielded cable from pole.
Download speed drops every month,Upload is a good 5200.
Never see any any more 33meg. OOL results on result page.
For years OOL results were always +33000 not any more.
Now average DSLReports speed on Boost results is below 31000meg for Boost.
I can still post a good first page DSLReports OOL speed result @32+meg but it
is getting very hard to do time setting etc.
My average Boost download in USA is 10meg.
If I needed good reliable speed I would go with FIOS.
Do not expect to get BOOST and get 30 down.
It is sad to see so many poor result posts from a company that was once so good.
Long overdue review by john3850
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Review by MovieLover76
Posted: 14 days ago
member for 70 days, 32 visits, last login: a few hours ago
Keyport,Monmouth,NJ
$29 per month
about 7 days
"Reliable connection, Speeds consitantly high, reliably low ping for VoIP"
"price will go up after 12 months"
"worth it."
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I have had optimum online for over 2 years and constitantly been pleased with it, moved to another location that had fios as an option but since the house was already wired for directv didn't choose fios, as far as the internet service goes I'm very pleased with optimum, I hated there cable service, so leaving for anything directv or fios was a no brainer for me.
Honestly I choose optimum over fios because I had a lot to do while moving and I didn't want to have to babysit a verizon fios installer all day when I had a lot to do.
and while technically better technology, we have fios at work and the speeds and pings are almost identical, so I choose the shorter install time and cheaper price (well for the first 12 months atleast)
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Review by brooklynali
Posted: 17 days ago
member for 2.5 years, 32 visits, last login: 4 days ago
Brooklyn,Kings,NY
$45 per month
about 17 days
"In 12 months, the modem has only gone down once, for about two days."
"Connection Speed nowhere near advertised (and I pay extra for the BOOST), in fact, it's not even as fast as their base modem. ."
"Most reliable service I've had in New York for connectivity, but also the slowest, with most expensive and poorly coordinated sr"
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Very good connectivity, (in the year that I've had service, I've only had modem downtime for about 2 days, and it just happened this past weekend). But the speed is a joke. Not only have I never even come near their advertised speed of 30mbps for their BOOST service, which I of course pay extra for, but I rarely, if ever even get their advertised speed for their base modem. Their customer service, like all the other cable providers in NYC (and I've now used them all, RCN and Time Warner being the other two), is atrocious (and actually, RCN's was pretty solid). Their service line is fully automated, with very long wait times for a human, who doesn't seem very well trained in IT, if trained at all. I'm very much looking forward to FIOS arriving, if it ever will.
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Review by cmarrero
Posted: 17 days ago
member for 7.8 years, 454 visits, last login: 1 days ago
Newark,Essex,NJ
$39 per month
about 2 days
"Speed are OK but paid for Boost and so far it been a putter"
"Speeds are varable"
"Ok for the price but will keep bugging them to fix my speed."
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I am coming from Speakeasy. I move because of the speed and the price. Optonline is OK but there speeds keep getting slower and I have boost but am still not near 30. I am between 10-20 at time. But never got near 30 yet.
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Review by DocH1
UPDATED: 18 days ago
member for 7.2 years, 191 visits, last login: 1 days ago
Middletown,Orange,NY
$139 per month
"Great Even Better Cable TV Service, Net and Phone NOW that they replaced some cable!!"
"Lil spendy.... Not Too Bad tho...Wish they would just keep it at the $100.00 per month for customers who stay with OOL!!"
"Great Service People.... Just Reward us who stay with them for more then , say a year or so"
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OOL, Instead of RAISING the price when We stay with YOU.... Lower it !!!!!
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 Review by thinkpad
UPDATED: 19 days ago
member for 9.3 years, 2792 visits, last login: 1 days ago
Stamford,Fairfield,CT
$45 per month
about 1 days
"Fast FAst FAST!"
"None at this time"
"Get this service"
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It's Fast, Fast, Fast
Not really more that I can say at the moment.
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Review by The Last
UPDATED: 21 days ago
member for 25 days, 5 visits, last login: 18 days ago
Brooklyn,Kings,NY
$65 per month (month by month)
"When it works. Extremely fast. Low latentcy. Rated down/up on the dot."
"It hardly ever works. Tech Support/Line techs do not work together to resolve issues."
"Disjunction between Tech Support/Field Techs. Hard to get coordinated response."
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9/30/09-- Tech did not show up last night. No call to explain why. I called them, they apologized and set up an appointment for Saturday 11-2. This is getting silly. Connection was still running well last night. 3 days of clear connection is the longest period I have had in 9 weeks. Hope it stays this way.
9/29/09-- Connection has been stellar for two days now, and I have spoken to both a Tech support supervisor and a Field services Supervisor. Assured they would monitor my line and neighboring connections to see if they can track down the source of the intermittant problem. Also have an appointment with a standard tech tonight. Though I have enjoyed the two days of Flawless internet, I almost wouldn't mind if the issues I had earlier in the week and over the past weeks would show its ugly head tonight. Maybe the saga is finally over.
9/27/09-- Last night I was told somone from Field Services would call me this morning. NO CALL. I called back at 12pm, and I was told someone from field services would call me before 5 pm Today.
8pm: Got a call from both a Tech Support Supervisor and Field Supervisor. They are going to monitor the line, and other lines in the immediate area to narrow dow the issue. Its evident that the two teams don't coordinate well together. Connection was EXACTLY 30/5 last night. Negligible Packet loss.
9/26/09-- 8pm-- Just got called by dispatch at the end of my 5-8 time window: They have no techs available and offered me a reschedule to tomorrow 8-11 or 5-8. Unfortunately I have a JOB between 9-6pm. I canceled plans to be here tonight, and this is how Cablevision treats its customers. I was promised that a Field Supervisor would call me in the morning detailing what actions have been taken
9/26/09--Optimum Online boost customer since 2006.
Never once had an issue. Sure there were downtimes here and there but that is to be expected.
Since September 2nd 2009, (the same day they set up Optimum Online Wifi coincidently in the neighborhood) everything went to hell.
20-90% packet loss often during primetime though randomly occuring. Usually happens from 5-midnight everyday, but today for example it has been happening pretty much the entire day.
I Have called Customer support and they can see it on thier side when they run the signal tests. They always say the signal is strong regardless of how much packet loss I am getting. What irks me the most is that they have sent 8 of the Know nothing contract techs out to my place who cannot diagnose the issue because 6/8 times the issue isn't happening during the techs work hours (8-5 pm) and the 2 times it did happen they didnt' know enough to diagnose the issue and had to refer it to "Dispatch".
What is most disturbing is that dispatch doesn't work with Customer support. You cannto call CS and get a dispatch/line supervisor to comment on the issue and let you know what has been done.
My final straw was after weeks of this issue, and nearly 100 calls, I finally got someone to promise to have my node monitored. calling back the following week?
IT WAS NEVER DONE.
They are sending another likely uninformed and lacking technical skills contract employee to look at my connection today. I have little hope of a resolution. My next step is to downgrade to the lower level of service in the hope that this alleviates the problem.
VERIZON FIOS CANNOT COME HERE SOON ENOUGH.
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