how-to block ads
|
»next review in page
 Review by TransitMan 
UPDATED: 92 days ago
member for 9.2 years, 4299 visits, last login: 1 days ago
 Dayton,Montgomery,OH
 $55 per month
 about 2 days
 "Premium Speed. Good Price."
 "None."
 "AT&T Can't Touch This."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
8/25/09
Still with TWC/RR. Still going strong.
With the exception of the hurricane force winds in OHIO last September, have not had any down time to speak of.
With Powerboost, I get anywhere from my rated 15mb down to as high as 28mb down.
Would like to see a bump in the upload department, but right now, it works.
*****************************************************
7/28/08
TWC/RR is still going strong.
No dropped line issues, no problems with speed or service.
Email is also a non-issue.
For this household, it is the best cost effective solution there is.
*****************************************************
12/24/2007
TWCRR is now the only high speed service in the house.
I have since dropped AT&T DSL service altogether.
Speeds are stable and rock solid.
*****************************************************
7/29/2007
Was with ELK via TWC until the roll-out of the new higher speeds. (15,000k down / 768k up)
After the speed bump, I started checking the pricing between the 2 for the top speed tier and RR by far was the least expensive. Easy choice there, dropped ELK and came back to RR.
An unfortunate lightning strike took out my cable modem, but after calling in (once I got the ATT line fixed - it suffered the same fate) was able to swap the modem out at the local office, no problems.
A week later got TWC Digital Phone after ELK dropped the ball on getting me a new ATA.
Very satisfied with my return to RR.
Would recommend them to those who can get it.
***********************************************
1/25/2007
Ordered RR back about 2 months ago after having been gone for awhile.
Got the self-install unit. Easy and painless.
The only reason I got this is I have 2 teenagers who suck down bandwidth like some people drink water. Plus it gives the household a back-up in case DSL goes out (rarely).
Have only noticed minor slowdowns, no major outages.
In all, I am satisfied for the moment.
Also have my ELK True Voice connected to cable connection.
----------------------------------------------------------------------------
Ordered my RoadRunner service via on line offering.
Received confirmation email as to date and time for install. That date and time came and went without installation. After several phone calls, I got a promise from the head RR person in my area for a new install the following weekend. Installer showed up early and within 3 hours I was up and running on cable.
After some tweaks to my system from IDSL, my speeds are running around 2.0m down and 384 up, the theoretical limit from RR.
Got a 3Com tail-fin modem, ugly looking thing, dynamic IP.
Run all this behind my Linksys router with no problems.
Bottom line recomendation, to those that have a good cable system and can get Road Runner, go for it. It is worth my time and money.
Will be switching to ELN via TWC by the end of the week.
Followup comments: | Forums » comments on review of RoadRunner Cable |
 | »next review in page (previous review)
Review by rjones02
UPDATED: 94 days ago
member for 4.6 years, 32 visits, last login: 77 days ago
Santa Monica,Los Angeles,CA
$50 per month
about 1 days
"FAST, RELIABLE, US TECH SUPPORT"
"Hmm...My only option for 10Mbs since there's no FIOS in my area"
"Blazing fast speed compared to my 1.5M dsl"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Ordered yesterday from Time Warner. Tech showed up TODAY. Ran the cable from the street, plugged it in, and bam... 10 Mbs. 24 hours after i ordered.
No complaints yet
UPDATE 1 YEAR LATER..
Everything is great. There was one point for about 2 days that service was disrupted. Other than that, it's been up the whole time. I'm actually getting about 15Mbs vs. the 10 i'm paying for.
I found out why i was out for 2 days...They upgraded the cable infrastructure on my street, and the signal coming to my modem was too strong, and all they had to connect a filter to my modem to downgrade the signal. Other than this issue...no problems!!!! After dealing with customer service from Verizon and Earthlink for DSL, i'm SOOOO happy with TWC. I've never talked to anyone from outside the USA. (Well, i've only had to call that one time...but the experience was great.)
Even tho it's great, will probably switch to FIOS when available.
Followup comments:  hebert131
join:2008-09-18
La Habra, CA | just wait it will get a lot worse Time warner road runner has got to be the worst internet service provider your speed is good now but just wait untill they start playing there little games you will be singing a new tune | |
| | rjones02
join:2005-03-17
Santa Monica, CA | Re: just wait it will get a lot worse i'll let you know if it does. crossing my fingers | |
| spdickey
join:2002-11-17
Pacific Palisades, CA | Fastest internet ever Working great for me in this ex-Adelphia neighborhood
 | |
| | rjones02
join:2005-03-17
Santa Monica, CA | Re: Fastest internet ever 
Not quite as fast as you on the Downstream...but much better than before. that's all i can say. | |
| | | rjones02
join:2005-03-17
Santa Monica, CA
 ·RoadRunner Cable
| Re: RR Turbo working horribly in my ex-adelphia neighborhood Although those numbers are decent...you obviously should be getting at least double that. I'm really surprised at the numbers i'm getting. Seems like infrastructure of any type never works in my neighborhood - (near the beach).
What does TW say about it? | |
| | | lithiumnitro
join:2006-07-18
Los Angeles, CA
·RoadRunner Cable
1 edit | Re: RR Turbo NOW WORKING GREAT in my ex-adelphia neighborhood After alot of troubleshotting, the tech who came out today resolved the issue w/other remote TW techs. As you can see, there was immediate improvement! Everything is working okay now, I just hope these speeds hold into the future. They fixed something on the remote end - it took about an hour to resolve, but I'm glad it's done. I'm in hollywood hills west and this is a test to san diego:
 | |
| 
anon51
@rr.com
| RR Just wait..It will hit you. You will start getting, "There is nothing wrong on our end. It must be your computer".
BTW.. Getting hit with too strong a signal is NOT a good thing. It means the line is NOT balanced, and can actually cause problems with your equipment. Later, when the problems are corrected on the line, your signal will be too weak, and the RF filter will have to be removed, but they wont. They will just put a house amp on, and call it even, and leave it for the next guy.
I know, because I am the next guy that will be sent out.
Time Warner Cable will hire just about anybody that can hold a screwdriver, call them an expert, and send them into YOUR home to "Repair" your service.
I have seen other Techs hit a house with so much signal, that they burned up new TV tuners.
Just a word of warning..... | |
| |
another_anon
@rr.com
| Re: RR said by anon51 :
Just wait..It will hit you. You will start getting, "There is nothing wrong on our end. It must be your computer".
Will never happen, the truth is that TWC even with DOCSIS1.1 is beating some (those without 100% fiber optic solutions like uverse) cablecos hands down.
said by anon51 :
BTW.. Getting hit with too strong a signal is NOT a good thing. It means the line is NOT balanced, and can actually cause problems with your equipment. Later, when the problems are corrected on the line, your signal will be too weak, and the RF filter will have to be removed, but they wont. They will just put a house amp on, and call it even, and leave it for the next guy.
For the next guy to be sent out you know nothing about how HFC works. During the initial ranging the CMTS sets the power output for each cable modem so the received signal level at the CMTS will be the same for all modems. So if a cable modem is too close to the CMTS the assigned power output will be lower than a modem farther away from the CMTS.
said by anon51 :
I know, because I am the next guy that will be sent out.
Time Warner Cable will hire just about anybody that can hold a screwdriver, call them an expert, and send them into YOUR home to "Repair" your service.
I have seen other Techs hit a house with so much signal, that they burned up new TV tuners.
Just a word of warning.....
As an EE I had a job at my local community tech college teaching AT&T technicians the basics. I was surprised that many of the candidates didn't have the basic high school skills to become techs. Eventually I had to give them a passing grade and now they are working for AT&T. | |
| | | rjones02
join:2005-03-17
Santa Monica, CA
·RoadRunner Cable
| Re: RR Well...whatever. I hope it doesn't come to that. Up for over a year now with no complaints. 14 months i believe and the glitch mentioned above was my only issue.
After previously having DSL with 1.5 Mbs with Earthlink and Verizon...and terrible offshore support, i'm happy.
If problems start popping up, i'll definitely post them.
My only complaint is that the bundle with cable TV would actually cost more than my current plan with directv. (with fewer channels) | |
| | | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: RR You shouldn't have any problems with TWC. If the person really hated the company they worked for that much they wouldn't be working for them. Chances are they're from ATT or VZ. | |
| | | |
| Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
 Review by bakedbean
UPDATED: 98 days ago
member for 9.2 years, 2634 visits, last login: a few hours ago
USA
$54 per month
about 1 days
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Road Runner Turbo 22/2
Followup comments: 
lordpuffer
I Was Very Drunk At The Time
Premium
join:2004-09-19
West Hollywood, CA | Just a quick follow up to your review Just so you know, the 22/2 that you are seeing is really 15/2 with Powerboost. But the /2 is great! I only get 15/1 in West Hollywood, CA.
--
"If You Don't Eat Your Meat, You Can't Have Any Pudding"! | |
| | sloebehr
join:2009-02-23
Arlington, TX
| Re: Just a quick follow up to your review I still dislike Time Warner Cable ... Internet cable ... in fact, I'm so displeased with their service and internet cable, that if there was two tin cans attached to a string, I'd get better transfer rates than I do with roadrunner.
Find me another provider in my area of central DFW and I'll switch in less than half a heart beat. I've said too many cuss words referring to TWC and RR ... | |
| | | |
| Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
 Review by MachRider
UPDATED: 98 days ago
member for 3.8 years, 60 visits, last login: 58 days ago
Clayton,Johnston,NC
$100 per month
about 3 days
"Usually working/reliable, 4-5 outages in last 4 years"
"sluggish at times, 8-9 rr.com hops before hitting internet, cust svc pretty much sucks, billing practices cross the line"
"Best broadband available in Clayton NC says the guy that used to be a Sprint DSL tech, but moving to get away from them"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
We have been TWC/RoadRunner Premium/Turbo customers since signing on in 2005. We had Sprint DSL from 2001-2005 (I was a contract DSL tech for them from 2000-2004).
For the most part, the service has been pretty dependable at least at a baseline level of performance. I don't consider their burst/boost not being sustained when saying this, but there are times when service throughput is considerably lower than the turbo service we pay for. I won't attribute it to throttling because we have not been doing anything that they could reasonably throttle us for in the last few months.
All ISP's have a network of their own equipment your traffic has to traverse before it makes it to the internet, I understand that. But I do think that making your traffic go all the way to Atlanta and back to NC before it leaves their network to reach a server located in Charlotte is a bit too much. We noticed things like that when trying to figure out why we had lag spikes etc. trying to game on a server we were renting. 8-9 rr.com hops with each adding more and more latency to what we would see on the first NON-rr.com hop.
Customer service is pretty crummy in our experience. Once we were BILLED $25 when we were supposed to be credited $25 for service being out most of a week. (there was road construction on the road we live on and they kept cutting the cable). We tried 3 times calling custsvc to find someone that would listen to us and remove the $25 charge, and credit it to us. We finally gave up arguing.
Another time, our cable modem died. It was on a Saturday evening and their support folks said they could not get a tech out until Monday. We asked about buying our own modem (since they had a nice selection of them at Best Lie), whether they could just reprogram our service with the replacement modem's MAC address, and if we did that could they get us going that night. They said yes that was definitely do-able - just make sure when we call that we tell them we need a supervisor because they are the only ones that have access to the screens needed to reprogram our service for the new MAC address. So we went and bought one. I actually bought a Motorola model that we had had before issued by TWC to make sure it was something I knew would work. I spent a total of 5 hours on the phone across several phone calls trying to find ONE PERSON who could actually get our service working. They all said they had programmed our service with the new MAC address, but all attempts to access websites were redirected to a page that said "please contact TWC to activate your self-install service", pings and traceroutes would go no farther than their local gateway, and all DNS lookups sent to their DNS servers responded with the same redirect IP. Which tells me our end was fine but their aggregator/router wasn't letting us out.
When we finally got sent to the "Tier 2"/supervisor on 3rd or 4th call, somebody who supposedly has access to "the other screen" and "knows what they're doing", I very much felt like I was being led through a "Tier 2 Support" set of script-based troubleshooting questions. They were still blaming everything on my computer, but now had slightly more technical-sounding excuses for doing so. She still wasn't grasping the significance of the main symptoms I was experiencing, and basically insisted I had to run the IP stack shell commands on my (known perfectly-good working) windows XP "tech support call system" because I had something wrong with my registry network settings or spyware or something. All attempts to clue her in on the level of computer expertise she was dealing with on the other end of the phone failed. Rather than listen to what I was trying to tell her, she continued trying to impress me with her "expertise" such as knowing I had a Dell machine because the first few bytes of the MAC address on my NIC identify it as a Dell Broadcom. (woopty-doo! I can look at the modem's bridge table too... and in fact already had..). But if I didn't go through the steps to reset my IP stack she wasn't going to "help" anymore. I finally gave up and told her the problem was solved because I could tell we were never going to get where we needed to go with her. The next morning (Sunday) I called back and told them if they didn't get our mess working we would be disconnecting ALL of our service first thing Monday morning and I would use dialup if I had to. They found "the other screen" where the MAC address of our replacement modem had not yet been put into, and got us working in just a few minutes. They also got a tech out about an hour later, and they replaced our bought modem with another issue one. It took whoever he called about 2 minutes to switch MAC's in our profile. (you know, usually techs don't have to call the same "support" folks that customers have to deal with)
I am probably not the only person who frequents these forums who has any idea how frustrating it is to know more about computers, networking, etc. than the bozos you have to talk to on the other end of the phone, yet has to depend on them and play their little script games to get anything accomplished when something is wrong with their service.
Then there was the time a few months ago when we decided to get digital phone service re-instated. We had it for a while previously and still had the voice-enabled Motorola cable modem. We turned off the digital phone svc because we were trying to cut our expenses and couldn't rationalize paying for cellphones and digital phone. Anywho, we thought getting it turned back on would be relatively simple since we hadn't changed our wiring and still had the modem. We anticipated a tech dispatch but were expecting it to be fairly uneventful. We were told there would be no charge for the dispatch.
What happened instead was, they sent a contractor out who had such a thick accent we could hardly understand him. He insisted upon installing a "NID" next to the (inactive) Sprint NID so they could tie into the inside wiring. *ALL* of our inside telephone wiring is run to a punchboard on a 66 block inside the house, and since we no longer had Sprint phone service the one wiring run going out to the Sprint NID wasn't even relevant. (it was disconnected, in fact, since our dialtone was coming from the cable modem... also located inside the house....). He said policy required this TWC phone NID (it didn't the first time we got digital phone...). He did call his supv and ask, and got pretty much the same answer. I asked and was told there would be no charge to install this NID we didn't need. (Note, this is NOT the usual TWC NID, there was already one of those there).
I had to actually go hook the run going outside back up so he could get "backfeed" connection/continuity outside. He still had a lot of trouble understanding how to get done what he needed to outside.
The last time I went outside to check on his "work", he had taken a piece of WOOD and driven it into the ground as a stake to attach the NID to. My piece of wood. I assumed it was scrap, and he asked me if he could keep another piece he'd found laying by the deck. I said sure, why not. This was utterly ridiculous since there was an old (unused) metal TWC stake in the ground with an old unused cable line about 2 feet away. He could have used that metal stake, even if he had to pull it up and move it closer to the Sprint NID. However at this point I basically didn't care because I had already decided the minute he left it was going away.
What I didn't realize until a few days later was that the wood he used was actually the leveling/footing pieces of wood under the steps of our deck! Because the next time I used those steps they wobbled, and when I went to look why, I saw my leveling pieces under the base of the steps were gone. Pardon my french, but this pissed me off.
Then we got billed $10 for the NID installed that we didn't even need, and he used MY @#$@#$ WOOD to do his half-butted NID install!!
Then the whole consumption based billing debate/mess started. We were charged an extra $25 on one month's bill (about 2 months ago) and with their new "improved" billing detail all we saw was "broadband usage", or "broadband utilization".
We had already heard about Greenlight service in Wilson, NC at this point and were very close to making a final decision to actually try to move.
Honestly, this was the straw that broke the camel's back.
So my advice to anyone looking for broadband service is, if Roadrunner is the only game in town, or the only real "competition" for broadband in your area is Sprint/Embarq DSL, you might as well get Roadrunner. The service usually works pretty well. I just hope you never need to call tech support or customer service, because God help you when it isn't working.
We are moving to Wilson, NC and getting Greenlight (»www.greenlightnc.com) fiber optic service. We'll be starting off with 40 megabit symmetrical internet service, for roughly $185 a month with digital phone and 81 channels of TV included in the package, all of which run over the fiber optic. I am told that with Greenlight there is no degradation of your internet service performance when you are watching TV. We'll see. 
Cheers,
MachRider
Followup comments: | Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
 Review by djm61
Posted: 102 days ago
member for 8.4 years, 3942 visits, last login: a few hours ago
Simi Valley,Ventura,CA
$56 per month (month by month)
"15/2 speeds with Powerboost, reliable connection"
"Tech support marginal, customer service less than marginal"
"Fastest available HSI in Simi Valley, few outages, overall good connection"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
This is a legacy Adelphia system that was taken over by TWC after the bankruptcy.
Overall it has been a pretty smooth ride. Loved it when 15/2 and powerboost became the norm around here. All i all I am very satisfied with TWC.
Followup comments: | Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
 Review by Mchart
UPDATED: 104 days ago
member for 5.8 years, 1758 visits, last login: 2 days ago
San Antonio,Bexar,TX
$29 per month (6 month contract)
"Downstream Bandwidth / Price"
"Upstream Bandwidth, Getting less downstream then advertised"
"It's pretty good for the price, but the upstream bandwidth is a joke"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
After some escapades trying to get this service installed, everything is working as it should. A reasonable 5mbps downstream, but a joke of an upstream 512kbps. Service was advertised as 7mbps/512kbps. I'm getting almost exactly 5mbps downstream. This ratio is a joke. No serious filesharing can be done. (Albeit TimeWarner doesn't want people filesharing, but I could care less.)
Bottom line is that for the area this is all I could really get, and the price is pretty good. Compare to my other review however, and i'm unimpressed.
I have yet to actually see if this connection will be reliable or not; but from my personal experiance with any cable service (At least in the Chicagoland and mid-west area) it never was. Maybe TimeWarner is different.
Note that after doing a few different speedtests, i'm not receiving nearly as much downstream speed as I should be. It is hopping in and out anywhere between 2.5 to 5mbps. Fairly dissapointed.
Followup comments: hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Within Range you are within your range for download speeds. And the keyword is also UPTO. The only way they'd do something for download speed is if you were only getting 2 or 3megs down or lower. Upload is usually 512 unless you have have Turbo. | |
| | | |
| Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
 Review by konomi
UPDATED: 105 days ago
member for 5.2 years, 1536 visits, last login: a few hours ago
Orlando,Orange,FL
$45 per month
"Reliable"
"Sad Tech support..."
"Given the available options, It is the better choice."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
While I have no serious complaint regarding Brighthouse Networks Road Runner service, I am generally disappointed. The extremely low upload speed is bothersome. Anytime there is a service disruption, they immediate assume that it is an isolated issue and want to schedule a technician to come to my house.
While I have not had an issue where I needed to call BH tech support, I hear from my neighbors and friends that BH still insists on sending someone to the house for a general area outage. If only they would acknowledge there is the possibility the some end users might know slightly more than the average tree stump, we will have made progress. Until I have U-verse or FIOS available to my house, it is still the best option available. And they know it.
Followup comments: | Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
Review by frizzlefrybe
Posted: 107 days ago
member for 107 days, 1 visits, last login: 107 days ago
undisclosed location
Contract price not specified.
"SuperFast at 3am"
"SuperSlow every other minute"
"Glad I'm moving to SC later this month"
| |
I'm furious! 4 years in same location and download speeds have gone from 7Mb/s down to a sad...infuriating 52Kb/s. What is this 1996? I even paid the extra $10 for up to 9Mb/s. If DSL is available in the zip code 28210 you might want to look into it. I'm no dummy...been around the block since 9600 baud and BBS'. (sadly we thought we were the coolest kids in town) Also one of the first to have a cable modem in '97 w/ 28.8 upload via phone line AND IT WAS WAY FASTER THAN WHAT I'M GETTING RIGHT NOW!!!! Time Warner and RR should be hanging their heads in shame. No human should have to pay $50+ for dial-up speeds. Sure I can surf after everyone else goes to bed, but I work in the morning too...I need my sleep just like everyone else. Why do I have to wait till 2am to surf the net? I never thought I would say it, but I look forward to having Comporium...the most jacked up monopoly in the south! Right now (I hate to say it) but I would rather pay per MB and get good speed then deal with this crap! The only thing that makes me smile right now is that after this month Time Warner will never get another penny from me!!!
Followup comments: ke4pym
join:2004-07-24
Charlotte, NC
 ·Verizon BroadbandA..
 ·Packet8
·RoadRunner Cable
| Problems Have you considered giving the local office a call? It's quite possible your node is over subscribed, your cable modem has issues, the cable running to your house has issues, so on and so forth.
I fought with TWC for 9 months over a similar issue. And finally, after 4 bucket trucks were parked in my yard, someone thought to check the node to see how busy it was. Now, my speed checks top out between 17 and 21Mbps, regularly.
Also, RR Turbo in this city is 10Mbps, fwiw.
And I wouldn't wish Comporium on my worst enemy. That company is horrible. | |
| | | |
| Forums » comments on review of RoadRunner Cable |
| »next review in page (previous review)
Review by tasmithe
UPDATED: 108 days ago
member for 7.1 years, 1620 visits, last login: 2 days ago
Graham,Alamance,NC
Contract price not specified.
"Excellent Service"
"Could be faster speeds as offered in some markets"
| |
Road Runner, offered by Time Warner is still great! Our congressman said a bill was getting ready to be introduced that would ban TW from metered billing. YAY!
Followup comments: | Forums » comments on review of RoadRunner Cable |
| »next page (previous review)
Review by rbryant
Posted: 110 days ago
member for 5.4 years, 347 visits, last login: 16 days ago
Beaumont,Jefferson,TX
Contract price not specified.
"Great when it works. Super fast now..."
"In April and May over an 8 week period It was out for about 5 weeks total"
"Great in the long run but if it goes out you are out of luck."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I got road runner as soon as it came to my area. I had Hughes before it.
I have been with RR for over 6 years.
Now here are the negatives.
1) During the summer in the heat of the day for some reasoon I would love my connection until about 5 or 6 pm
2) In the Spring of 2009 my connection was out for about 8 weeks off and on. The tech would fix it and it would be out by the next day then I had to wait 1 week or so for the next guy to come out.
Things got so bad that I now have dsl to back up RR.
Followup comments: | Forums » comments on review of RoadRunner Cable |
|
|
(99)
(78)
·