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Review by nickelman 
Posted: a few hours ago
member for 7.1 years, 2565 visits, last login: a few hours ago
 Honolulu,Honolulu,HI
 $65 per month
 about 10 days
 "Good speed for a good price..."
 "15/1 is not available in my area"
 "Need to update network, but good speeds for the price"
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I've had the 8/1 service since I moved in about 6 months ago. I've never had an issue with speed or connectivity. On their website it shows that there is a faster tier available but everytime I call I'm told it is not yet available in my area. They won't even give me an estimated date. Also seems like they don't have, or don't enforce, a cap on d/l's.
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 Review by Ronnie_USA
Posted: 1 days ago
member for 6.1 years, 1243 visits, last login: a few hours ago
Galion,Crawford,OH
$45 per month
about 14 days
"When its right its great"
"Evening slow downs"
"Faster than the DSL offered here."
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The installer showed up nice and early, before 9:00am.
Got everything turned at the pole, came in to make sure we had a television picture, and bring the modem. He hooks it up hand me the cat5 cable to plug in, no go, so he goes back to his truck for different one, still it won't work, He says not to worry and ak me to open my cd tray to install usb drivers for the sb5101modem. Great we got online, so He was happy, so He had us sign the paper work and left.
Next couple day I thought there was no I was getting 15mb download speed, so I run a speed test, and it says I was getting 4.7mb down 499kb up.
So the next day I called tech support, and tell the what happened so 3 days later a different tech shows up and installs a new webstar modem, and everything has been running great ever sense.
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Review by cmhuber
UPDATED: 2 days ago
member for 8 years, 77 visits, last login: a few hours ago
San Diego,San Diego,CA
$69 per month (24 month contract)
about 12 days
"I just can't come up with any ... better than Prodigy at 2400bps maybe?"
"Service ALWAYS intermittent in speed, slow, lost packets, HORRIBLE TECH SUPPORT and BILLING"
"I hate them and would gladly pay to switch to Cox if TW did not have this monopoly."
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Update: 11/17/09
Service continues to degrade in terms of reliability. EVERY day, volatile results. Last night was able to speedtest at 10.8/969, today 1.7/412. This is NOT a random result. Again, it happens like this every day.
PLEASE, stop the monopoly! If TWC is going to be given coverage contracts, then why the hell can't our representatives require at least a given level of quality and reliability or face competition from other cable providers?
I see TWCs ads on TV every day, they flood my mailbox with postcards ... all about bringing more money in when they cannot even get it right for those of us who have already been paying for years.
Is this Iran?
Update: 9/10/09
TWC just can't get it together. Calling them about the monthly outages is simply nerve racking and an excercise in total frustration. To this day, they continue to use the "It's your router sir" excuse. ARGHHHH, haven''t they been forced to at least get passed that as people and the net have matured? Oh wait, they are a monopoly and as long as their lobbyists continue to provide hookers to our Congressman and other representatives,they will always have complete control and power ... my bad.
TW just sucks.
I have been with the old @Home network, Cox, Comcast and Charter and NEVER had such crappy speeds. TW does NOT deliver the speed the promise and nobody in that company ever seems to know what is going on.
There are some bright points in Tier 3 support, but it took almost 5 months and 60 calls to get to that level. And even with them, service still not any better ... but at least they are working.
Oh, one more thing, to date have not received a single credit from billing despite numerous attempts. True Nazi biatches in that dept.
Followup comments:  oneillwls
join:2007-08-17
Santa Ana, CA
 ·RoadRunner Cable
| TWC Billing Credits I love that about TWC, isn't it charming how they say that they'll do something like give you a billing credit just to get you off the phone? Usually I have 2-3 CSRs lie to me about giving me a credit before I get one that will actually do it.
It is sad that I have gotten in the habit of calling the day after supposedly being given a credit to ask for it again because I assume that they did not do it at all.
My suggestion: do the same, keep calling and play stupid. If they say that they already see it on the account, then just say thank you, otherwise go through it again. Call them daily. | |
| CrazE
join:2009-09-03
Charlotte, NC | Monopoly? I think its funny how people think its a monopoly.........other companies can put service in if they want but they just need to spend the money to over build the other companies, they cant use the same lines! | |
| | cmhuber
join:2001-11-16
San Diego, CA
·RoadRunner Cable
| Re: Monopoly? Nothing funny about it. Cox and Comcast cannot run lines in TWC areas. Not sure where you are getting your info, but TWC has a billion dollar lobbyist padding the pockets of local reps (and probably tossing in a few prostitues when possible) to make sure they continue to get rights to these areas. | |
| | | 
SD cablehog
@rr.com
| Re: Monopoly? You're Wrong, Cox and Comcast and go into TWC territories... Parts of San Diego you have a choice of Cable systems... Same as in North County. Maybe you should actually do you're homework before commenting on certain things.Either Cox or TWC. Just because the area you live in doesn't give you that choice,maybe you should move. | |
| | | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| Re: Monopoly? very true.
CA also now has the State Cale Laws which allow anyone and any provider to build out a wired network and offer services. if the OP wants services, maybe they should look into building their own ISP or bring in someone that has the $$$$ to do it.
--
www.two-pugs.com www.2pugs.etsy.com | |
| | | | cmhuber
join:2001-11-16
San Diego, CA
·RoadRunner Cable
| Homework is done. Just like everyone "should" have access to healthcare, it just isn't really the case now is it? I am aware of the contracts and agreements the companies are under, however come work for the city for a little while and find out how business actually gets done. Too bad Duke isn't out and about, he could really give you a crash course in it.
And no, not really interested in moving but thanks for the suggestion. | |
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Review by KatLvr
Posted: 4 days ago
Fair warning: reviewer joined this week
San Antonio,Bexar,TX
$45 per month
about 3 days
"By far the best ISP around"
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I wanted connection reliability, moderate speed and decent customer support at a reasonable monthly rate. Having had Comcast, T-Mobile and (SHUDDER) AT&T within the past 18 months, I am an expert on the competition, which ranges from below average to "Oh my God: how do you people stay in business?!??" dreadful. Road Runner is light years ahead of the closest competitor.
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Review by keiluko4
UPDATED: 4 days ago
member for 1.8 years, 11 visits, last login: 5 days ago
Garden Grove,Orange,CA
$86 per month
about 4 days
"All for one package is a great value including the 10 Mbps Connection"
"none just tech support somewhat"
"the cheapest and most reliable service i ever seen."
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I have switched between services like AT&T and others and i never found a service that is good, but then i met Time warner, i thought my connection was capped at 3Mbps but after they said that for 10 dollars extra i would get speeds 15Mbps/2Mbps, This includes cable service and VOIP Phone.
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 Review by racer9876
UPDATED: 6 days ago
member for 9.3 years, 4059 visits, last login: a few hours ago
Lancaster,Los Angeles,CA
$52 per month
about 7 days
"Fast and Pretty Reliable"
"If something breaks, it is very hard to fix."
"If you want speed then this is probably your best bet."
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I ordered the 6/768 back when it was Adelphia. I got the full 6 on the download but I got around 920-950 on the upload that was a nice plus.
When Time Warner took it over my caps were put to 8/512. I got the full download and upload but the upload was at the 490-510. I really didn't like going from almost a full 1Mbps to half that.
Time Warner then did a speed upgrade and now it is 10/1. I get the full download and upload. It is very nice download at 1MB/s+ and being able to upload at 110KB/s+. But there are now other markets getting 15/2 and you know the old adage: You can never have enough.
Update on 11/14/09: Time Warner has been steadily standardizing their Turbo Tier for the whole Southern California area to 15/2. I always have the full speed of it 24/7 no matter what day or time. I had to constantly badger tech support but I finally got them to do a line quality inspection from the CMTS from the cable office to my modem. They had to readjust some line amplifiers and did some other line tweaking and now my signal is rock solid with a downstream SNR of 36+dB and power level at 0-1dBmV. The upstream power hovers from 42-48dBmV.
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 Review by Snakeoil
UPDATED: 8 days ago
member for 9.2 years, 3692 visits, last login: a few hours ago
Mentor,Lake,OH
$47 per month
"Didn't notice a thing when switched from Adelphia"
"Dunno any yet"
"Same taste as the other services."
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Since my 1st computer, I have had a few ISPs.
Between the two cabel ISPs I have used, I have not noticed any difference.
I used to have Aldelphia, but they went under.
There was no install, I think my speed is the middle teir one, what ever that is..
Only complaint is the same with Aldelphia. They both limit amount of Newsgroups downloads. Bellsouth fast access DSL was unlimited.
Added 11/12/2009
Service is still good, how ever. The how ever being last year the line fell off the house [I guess the wind pulled the blot outta the wall]. The tech that reinstalled it, pulled the siding away from the house and exposed the wall underneath to the weather. I have been a tad slow in getting in touch with TW about this issue. Not sure if they would even look at it.
Other then that the service has been good. I had to change out a cable modem, but that was easy.
I don't use Roadrunners newsgroups, not even sure if they are offered.
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Review by Archangel83
UPDATED: 12 days ago
member for 18 days, 8 visits, last login: 1 days ago
undisclosed location
Contract price not specified.
"Fast and stable"
"not mutch upload"
"Great ISP"
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[TWC]NEO Roadrunner is the best isp I have had in the area
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 Review by Gandalf1315
UPDATED: 12 days ago
member for 8.5 years, 2758 visits, last login: a few hours ago
Indianapolis,Marion,IN
$50 per month
about 25 days
"Speed and a reliable connection"
"Just a couple of minor annoyances"
"RoadRunner in Indy has its act together"
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Update: September 10, 2007
In 6 plus years they still have not raised the price a single dime. Only now they give me 7000/500 connection for that same $50 bucks. And while I personally dont use the bells and whistles they offer now, it is nice to see Brighthouse offering them. Things like free firewalls, anitvirus, home networking, online live chat customer support, etc.
I literally have no complaints. The connection is up 99 plus percent of the time and I rarely experience sluggish network performance. I really dont even think about my internet connection anymore, it is just there. Like flicking on the light switch or turning on the TV, you dont even think about it, you just know it is going to work. That is really the best compliment you can give an ISP.
Update: January 12, 2005
Since my last update I have seen my speed increase from 2000/384 to 3000/384 to 5000/384. The download speeds are nice and all, but I wish they would bump up the uploads to 512. That is the only gripe I got for this past year. Oh, the RR mails servers were down once for 2 days. Almost forgot all about that. Other than that it has been pretty smooth sailing. Price has not gone up in the almost 4 years I have had the service. All in all I have no real complaints. RR through BrightHouse in Indy still ROCKS!!
Update: January 21, 2004
Well, it will be 3 years this May and all in all I am a satisfied customer. Price has not changed at all. I have not had any outages to speak of that a modem reboot did not cure. There have not been any signs of download caps with Brighthouse/RoadRunner. And trust me, while my average is about 35 gig a month, I have been over 80 gig in a month a couple of times. So it seems if they have an invisible cap it is pretty liberal. 95% of the time my speeds are in the 1950+/350+ range. Once in a while you will notice a slow down but it usually is back to normal within a couple of hours. I guess my only gripe is that Brighthouse is dragging its feet on the upgrade to 3000/512 that much of the country has already seen. So like I said, all in all I'm still satisfied with the service and would encourage anyone in the Indy area to give Brighthouse/RR a try.
Update: April 22, 2003
After almost 2 years everything is still running smooth. They did however change/sell/merge/rename??? to Brighthouse Networks from Time Warner without making any kind of statement to its customers. Thanks for keeping us informed! Speeds are consistantly above 1900/350. There have been no outages worth mentioning. After reading what is happening in Lincoln, Nebraska my only fears are that the 15gb download caps will come here as well. If that does happen, I will be finding a new ISP. Or unplugging from the internet altogether. I am not a "bandwidth hog", but I am not going to be forced into using my service like I was on dial-up either.
Update: Aug. 25 2002
A year and a half now and all is well. Speeds are still at 1900+ down and 350+ up. No outages at all other than a couple of hours once when a serious storm blew through. And a couple signal drops that were cured by simply unplugging the modem and plugging it back in. If you have RoadRunner as an option in Indy it is the way to go.
Update: Jan. 25 2002
Since the last update there has been no change at all. My speeds rock, always over 1900 down and 320 up. I have gotten some terrible speed test results here at DSLR at times, but when I check my speeds at other places immediately after a poor test here, they are always in the 1900's. Don't know why, don't care. My connection has not been down at all to my knowledge. I am very pleased at this point. RoadRunner/Time Warner has been a great experience for me. I believe the quality of service you get from your broadband provider purely depends on your local office that provides it to you. Your service is only going to be as good as your local office. Period. If your local office is a bunch of morons, then you are going to get crappy service. That is all there is to it. Maybe it is just me, but it also seems like towns with multiple providers seem to have a little better service than the towns with only one option. And remember, if you have got a good cable connection, tell people all over town about it. But tell your neighbors it sucks!!!!
Update: Sept. 27, 2001
Sneaking up on 5 months service and overall I have been pleased. The last couple of months have been a seemless integration of man, computer and internet. Only problems I have had were of the self inflicted variety. Speeds 95% of the time are between 1900 and 2000 down and 350 to 380 up.
July 13th: After 2 months of service I am a happy customer. I am still getting speeds in the range as previously mentioned. Have had zero problems. It seems like my old dial up connection was 2 years ago instead of 2 months ago. What we did in 25 hours a week on the internet using a 56K modem, only takes RoadRunner an hour or 2. I downloaded Windows XP RC-1, a 510 MB .ISO image, in 35 minutes. Outstanding!! Would never have even thought about downloading it with a dial up connection..... In the Indy area anyway, RoadRunner has its act together. So far.
Update, 6-19-01, After my first and only outage to date, 3 days, I have some insight on a few more aspects of Road Runner. Over the phone tech support, while friendly and polite, is not very knowledgeable. Had to schedule someone to my house. A guy showed up promptly on Friday as promised. He was stumped and had to call out a senior tech. It turned out Senior Tech did some work out on the pole a couple of streets down, and had accidently cut me off the previous Tuesday. I was back up and running within 1/2 hour of senior tech showing up. The senior tech was very knowledgeable. After I told him the day my service went out he said he would be back in a few minutes. Before he was back, 10-15 minutes, I reset my modem and synched right up. When he got back he told me how it was him personally who had accidently cut off my service when installing some new equipment a couple of blocks down. I thought he took the high road by admitting to something like that, rather than make some lame excuse. It was irritating to lose service for three days, but it does not look like a habitual type of outage, just an honest mistake.
I made the call in mid April to see if/ when my area was to be completed. They said May 9th at the latest. Set an appointment for the 9th. Got a call on the 7th to confirm the install date of the 9th between 9a.m. and 1p.m. The guy showed up at 9:30 a.m. Was gone by 10:15. He ran new cable from the poll to my basement, through my existing rj-45 holes already drilled in the floor. Connected modem, got signal, offered to stick around through software install. Told him it was not needed, and that was it. He was here, had me hooked up, and gone inside of 45 minutes. Outstanding!! 10 minutes later I had my PC's, hub, router and modem all running smooth. Download speeds between 1300 and 2800. Consistantly around 1800. Upload 300 to 370. And I have not even tweaked anything yet. Not sure it will matter much considering the speeds I have got so far. Can't say much about Tech support, I have not needed them yet. The modem,a 3Com cable, was free, $99 install. A bit of a stiff fee, but the speeds to this point makes it a wash. At $50 a month it has been more than a fair deal considering I paid $25 a month for dial-up. I would encourage anyone in the Indianapolis area who can get RoadRunner to jump at the chance, except for those of you who live in my neighborhood of course.
Followup comments:
Bobby H
@rr.com
| Brighthouse aka Time Warner If you have that kind of support, your lucky. While they will send a tech to your house in a heartbeat ( cheaper than upgrading their system) it takes 1 to plug in a modem. another to connect the cable, another to turn it on etc etc.
Time Warner change their Roadrunner to Brighthouse, because of the Numerous , widespread hate for this company.Also because of the 5 straight years at the top of " Hall of Shame" ranking. There service in Tampa is so bad, they had to change the name. They will deny any connection to Time Warner, but all one has to do is look at any SEC filing. Ask them, they will not acknowledge any connection ( pun intended) to Time Warner, but they are in fact TW.
The service in Tampa Bay area is horrendous.!!!!!!!! The compression of HD channels is so bad, it freezes multiple times a night. It will easily burn out your LCD. There answer ? Call us and we will reboot the box ( 2 hour process ) x 3-4 times a day.
Hope you don't have their phone service without some other means of calling in case of emergency. The Phone, internet and TV will go out system wide in Tampa Bay area at least twice a week. At least our newspapers have the guts to write about it. When I mean system outages, I mean the entire system
They KNOW their system will not handle broadband, phone , and HD, yet, they will blame it on the customer.
Billing. Most people understand that a month is a month, and there are 12 months in a year. Yet, with Brighthouse ( aka Time Warner ) they have billed us for 14 months, and we havent even had it for 8 months. Always some conveluted reason why, when in fact, if you service is per month, they are really only 12 not 16 months on a calender. I have challanged them to name the other 6 months. nobody can yet.
I am glad that your service is better than what you had ( aol? dial up? owned by TW BTW ) but you wait, I am sorry to tell you it's coming. The upgrade they did? It was to bring their equipement up to 2002 standards. In my area ( and whole Tampa Bay) they are admittedly 7-8 years behind in their infrastructure . If you have cable tv, internet and phone, you would not be having such a smooth ride.
My first hop out to TWaka Brighthouse is 8 miles away, and my ping to it is over 500 ms . then you get caught for the next 3 hops at approx 500 ms and once it is out of their stuff, your ok. You cannot use the HD and internet at the same time.
sorry man, but watch, it is coming. There is a reason they are top 3 worst companies in the USA or a reason. 5 straight years. I think Indy has WOW , I'd grab it while you can. we in Tampa have no other broadband choice. | |
| | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: Brighthouse aka Time Warner BrightHouse is a joint venture with TWC and another company. They are NOT solely TWC. Get your facts right.
Your post makes you sound like your a VZW employee. I Hope you have fun when they had you your law off paper work for the Holidays. | |
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Review by syneas
UPDATED: 14 days ago
member for 5 years, 2106 visits, last login: a few hours ago
Titusville,Brevard,FL
$64 per month
about 3 days
"it's ok, just ok. even more channels in HD!"
"give me more speed! Bad compression on HD channels"
"no other real choice for us."
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Decent I guess. But I would try another ISP if I had a choice. oh, and there seems to be more compression on the HD channels since the DVR update. did i say, ugh!
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