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Review by SipSizzurp 
UPDATED: a few minutes ago
member for 2.7 years, 753 visits, last login: a few hours ago
 Hilo,Hawaii,HI
 $57 per month
 "Dial Up is the only alternative."
 "Tech support acting stupid to cover for bad service"
 "Lucky to have Broadband. Wish we had some alternates."
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Basic service 5/512. Install - Picked up the already activated modem, drove home and plugged in the Coax and CAT5. Immediately online. No contract or credit check. Paid first month at sign-up and are billed monthly. Dynamic IP. 1 day service outage in 18 months. All else just peachy.
One helluva an update for you, DSLR ! Road Runner has way oversold their service in this market. Ping time-outs are running an average of 20% !!
Commercial tech support has been consolidated to a more central location. Instead of IT professionals and system technicians to handle technical issues, they have substituted in a bunch of teen-age McDonald's minimum wage rejects to handle their COMMERCIAL tech support. Really sick. They are now blitzing the market with VOIP phone service to try to snuff out Verizon telephone. Needless to say, nobody can get a reliable dial tone. I am in the process of switching my commercial customers back to T-1 service, my only alternative.
Update 10-11-08...
System is over-sold in capacity. Tech support has gone from poor to violently malicious after being consolidated to new office. Service itself is only 90% reliable. Local technicians are too lazy to fix the rainy day leak in the cable. They have been good about periodic upgrades in basic speed packages. I am starving for any competition such as DSL, and will be having Barbequed Road Runner sandwiches for lunch as soon as it is. Periodic speed package upgrades have been great. Have had only one price increase, but it was reasonable compared to the upgrades. They have obviously started traffic shaping. Downloads from Microsoft are hitting nearly 20 Mbps. Speed tests are peaking at around 11 Mbps on a 10 Mbps package. Torrents are about 3 Mbps which isn't too bad.
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 Review by sdwright
UPDATED: a few hours ago
member for 8.2 years, 963 visits, last login: a few hours ago
Jamaica,Queens,NY
$49 per month
 Verizon
"Great download and upload speeds"
"None"
"Experience so far excellent at eight years plus"
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I'm a NYC former Verizon DSL user who has been with RR for about eight years now (since it first became available in my area). The service is great as far as I'm concerned. It's been very dependable and meets all my needs.
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It's October of 2008 and I'm happier than ever since I last reported. NYC RR has upped the download speed to 7mbps and a higher the upload speed.
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 Review by Gts
UPDATED: 1 days ago
member for 7.9 years, 1809 visits, last login: a few hours ago
Astoria,Queens,NY
$45 per month
"Fast connection, Hardly ever down times! Great pricing with TriplePlay 2 year contract."
"Tech Support and Customer Service needs work."
"Great service if you lock yourself in with a Triple Play 2 year contract. If not its very expensive."
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10/10/08 - Was put on a new node a few weeks ago, and my slow down during the evenings went away. Only problem i had was, i couldnt get placed with a client relations rep sooner. My god what a difference in customer service and class, that department is. So people who are having troubles in the NYC area, please ask to speak with client relations, they'll work for you finally to get the problem resolved.
We upgraded to the Triple Play - Phone/TV/Internet. I have to say i'm very impressed. The Voice is amazing, better than my old Verizon POTS line. The TV is chugging along - I think we need more HD content, but who doesnt! The internet is always on, rarely ever a service outage that i could think of. I wish you could be sent to your local franchise for support, not some 3rd world country, or some other region.
The pricing is kind of steep, but if you do a 2year contract with them with triple play, you'll end up saving some cash, which is always a good thing. Some people dont like contracts, but if i'm going to keep my same rate for 2 years, i'm A-OK with that.
Hope this helps some of you.
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Review by kylemorris
UPDATED: 1 days ago
member for 302 days, 64 visits, last login: a few hours ago
Richardson,Dallas,TX
$54 per month
"High Speed, Reliable, and always on."
"Its not a 100% Fiber network."
"Great service for a descent."
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Review by OzZkar65
UPDATED: 2 days ago
member for 1.5 years, 23 visits, last login: a few hours ago
Encino,Los Angeles,CA
$74 per month
"Still behind world wide... Japan is kicking our buts"
"Is the only option.."
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I'm waiting for Verizon's FIOS .. not that much better.. but at least a little better
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Review by andrew632
Posted: 2 days ago
Fair warning: reviewer joined this week
Kissimmee,Osceola,FL
$105 per month
 about 3 days
"15mbps/2mbps for $55"
"REQUIRES combo package w/cable TV or telephone service"
"Minimum $90/mo. package or you only get 10/1 @ $45, reliable but there are asterisks"
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The fact that a combo is required for Roadrunner Turbo service (through Brighthouse cable in Kissimmee) is ironic considering their "Asterisk Hunter" campaign. Other than that, it's decent service and there are still 3rd party newsgroups available for free (via RR) contrary to popular belief.
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Review by war59312
UPDATED: 2 days ago
member for 7.6 years, 225 visits, last login: a few hours ago
Elgin,Kershaw,SC
$95 per month
about 14 days
"Fast Reliable Email (As if that is a hard thing to do)"
"Tech Support, Packet Shaping kills everything..."
"Would Change ISP In A Heart Beat if I had the choice"
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Update: Oct. 9th, 2008
Sweet, 2mb/s upload now.  And finally got my 5GB of webmail. Took me over fours hours to get this done. Had to deal with Tier 3 and Tier 4 tech support in D.C.
Of course price went up another $5 since June... 
Update: June 23th, 2008
No more newsgroups!!! So lame!!! See: »[TWC] Road Runner Newsgroups Discontinued
Now I have to pay even more!! Bastards. Now I really want them dead!!! Oh and guess what? Still stuck at 100MB web mail..
So now over $90 for damn Internet service! Which was less than $60 just two years ago.
Update: May 28th, 2008
5GB E-mail Storage Coming Soon: »www.sc.rr.com/webmail_new.htm
About time!
Update: May 19th, 2008
Just got upgraded to 10/512 for free. Still no official word on 15/1 but all my TWC contacts say by end of August, we shall see if it plays out.
»www.sc.rr.com/turbo.htm
All of my internal TWC employee friends have confirmed this but every one of them, all 22, say that it is still in planning and not near 100% so could be delayed, 3 of them (sys admins and managers) have said that it has already been delayed twice. Probably will be next year is my bet, if at all. And more HD channels soon too I'm told. None of them would give me this new list...
Update: April 16th, 2008
No more Packet Shaping, but News Group is still Capped to Four Connections And 300KB/sec.
However, coming August 2008 supposedly TWC will start offering 15Mb/s / 1Mb/s in Columbia, SC which includes me now.
Once that happens I will give a better rating. So long as the price is decent and they dont start capping again. Oh and supposedly you will get more news group connections and more web mail space by upgrading. We shall see.
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Review by SipSizzurp
UPDATED: 2 days ago
member for 2.7 years, 753 visits, last login: a few hours ago
Hilo,Hawaii,HI
$65 per month (month by month)
about 2 days
"Small town. The only broadband option available."
"Small town. The only broadband option available"
"Small town. The only broadband option available."
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System is over-sold in capacity. Tech support has gone from poor to violently malicious after being consolidated to new office. Performance is 80% reliable. They have been good about periodic upgrades in basic speed packages. Starving for any competition such as DSL and will be having Barbequed Road Runner sandwiches for lunch as soon as it is.
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Review by baggel01
UPDATED: 3 days ago
member for 4.3 years, 969 visits, last login: a few hours ago
Mount Desert,Hancock,ME
$54 per month
about 14 days
"It's really fast and it's always on"
"None"
"If you need fast reliable service this is it!!!!!"
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I have been enjoying this lightning fast hassle free reliable service from TWC for a few months now. I ordered the turbo package from them. I wanted to be sure my broadband was going to be fast this time because I was switching from the pitiful excuse for broadband my local wireless broadband company provides. I had initially ordered the basic package for the broadband which was to be 5 Mbps D/L and like 500-700 Kbps U/L. But I said what the heck I might as well get the turbo package for 10 bucks more a month right. The installer came and did a great job of getting it all hooked up. He set me up with a Scientific Atlanta 2203C modem. The install was finished in no time and I was up and running. I got right on and ran a speed test which was off. So I gave tech a quick call and apparently the modem was brand new and needed a software update which took like 10 seconds. When that was finished I re-ran the test and was pleased to see my speed was 10 Mbps D/L and 1Mbps U/L. The other day they did another update and when I reset my modem I was getting 27 Mbps D/L and 1 Mbps U/L. The service has been rock solid and incredibly fast!!!! It's A Long WAY from my previous experience with what I thought was broadband from my local wireless company.
»www.speedtest.net/result/335984561.png
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Review by joshuad156
Posted: 4 days ago
member for 5.3 years, 643 visits, last login: a few hours ago
Englewood,Montgomery,OH
$42 per month
about 21 days
"Usually good speeds."
"slow during prime time evenings. Sucks for gaming. Tech support useless."
"I'm looking for alternatives that work better for gamers."
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-During non-peak hours performance is very good.
-Installers are unreliable, late, and usually mess something up.
-Getting a new cable modem from the Care Center will almost ALWAYS result in spending 2 hours on the phone to get your modem provisioned, because the care center messed something up.
-Automated phone support systems that require you to talk to navigate SUCK.
-If line quality drops, and it's not a physical line problem, you are SOL.
-Something is degrading my line quality during peak hours and my latency goes up so high games during those times are unplayable. Because this is when I play games, this service has become pretty useless to me. I spent 5-10 hours with lvl 3 tech supports, and they haven't been much more helpful. Going to be switching to other services soon.
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Sorry couldn't resist. 
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