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 Review by duffman1186 
member for 7 years, 626 visits, last login: 61 days ago
updated 4 years ago
 Mont-Saint-Hilaire,QC
 $41 per month- (12 month contract)
 about 365 days "Reliable connection !" "The downloads limits are ridiculous for the download speed they are giving..." "Maybe get a good price if you take the combo deal !"
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Ok, well Videotron is most reliable than Bell in my area so I was not having the choice. I can get full speed at anytime of the day (7.5 mbits). Why do I need to have cable tv to get a 10 $ rebate ? You cannot get a good price if you don't take the one year contract with cable tv. I've been using IHV since now 6 years and I cannot say that the service is too bad. One negative point is that Vidéotron is always increasing the price without any upgrade of downloads / uploads limits. I'm not an heavy user of the Internet but 30 gig per month is not realist for the Internet of today.
I have nothing to say about home phone. Reliable and works perfectly.
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Review by olic
member for 6.9 years, 3138 visits, last login: a few hours ago
lodged 4 years ago
- Laval,QC
 Business customer- $120 per month
- (12 month contract)
- about 21 days
- "Vitesse de D/L."
- "Prix des adresses IP supplémentaires"
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J'ai le service extrême affaire. 120$/mois, avec deux ip fixes.
Le service à la clientèle est bon, tant qu'on ne demande rien de spécial, comme des adresses ip supplémentaires. Le tech qui est venu faire l'installation à fait un très bon travail, très "propre".
Par contre, entre le moment où j'ai demandé le service et le moment où celui-ci est devenu fonctionnel, il s'est écoulé trois semaines, un peu long.
J'ai le service depuis un peu plus d'un mois et je n'ai pas eu le moindre problème, donc, pour le moment, très stable.
La vitesse de D/L est bonne. Celle d'U/L laisse à désirer. Le prix de l'accès de base, pour un service affaire est bon, par contre, le prix pour l'adresse supplémentaire, 20$/mois, ext exorbitant comparé à la concurrence.
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Review by shabdizi
member for 4.2 years, 25 visits, last login: 3.2 years ago
updated 4 years ago
- Beaconsfield,QC
- $60 per month
- (month by month)
- "Fast & reliable."
- "Expensive.Very low download limits."
- "Competition(eg acanac.com) is far better value for money"
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I have high speed internet package on a monthly basis with videotron ISP.I have been on this package since August of 1999.The download limits have not changed as far as I can remember(20GB download,10GB upload and now 30GB combined+$8/GB if over the limit to $50 max/month) even though the internet has changed since 1999!The price has not come down either.I am paying about the same as 1999 + a few dollars.
I think I am going to switch to acanac ISP(acanac.com).For about $240 per year(all taxes included) for a one year contract + $50 for a DSL modem(download speed 5mbps,upload speed 800kbps)and UNLIMITED download and upload limit.Available in my area(Montreal).Acanac automatically renews your contract after the first year and at a higher rate of about $35/month unless you give them one month notice to not renew and not charge your credit card.It is all in the user agreement.
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Review by e94mli
member for 4.2 years, 34 visits, last login: 3.3 years ago
lodged 4.1 years ago
- Montreal,QC
- $61 per month
- (12 month contract)
- about 20 days
- "Network fairly stable"
- "Customer service and contracts"
- "Stay away"
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I started out with a package 10-1Mb/s including unlimited usage. This package was 75$ if I remember correctly and had a 12 month contract. During the contract period Videotron changed from unlimited usage to a 100GB monthly cap and 1.5$ per extra gigabyte with no limit on the additional charges. They did not offer me to change my contract even though they changed the terms. At the end of the 12 month period I changed to the 7.5Mb/s service, which has cap of 30GByte per month but also has a cap on the additional charges of 50$. I also signed up for a 12 month extension for this contract, which gives a 10$ discount.
This year I decided to try something else since I find the Videotron a bit too expensive so I called to cancelled the service. They told me that it would be a 30 day waiting period and 120$ charge for cancelling since they had automatically renewed my contract for another 12 months. This was apparently something they had changed during the year and I would have to cancel a month before my 12 month period expires to avoid the extension. I accepted this after some complaining and cancelled. 2 months later I see on my credit card that they are still charging my for the service, even though they charged me the cancellation fee. Calling to complain they tell me it is because I haven't returned my modem and that I will be refunded when I do. Fine even though I wasn't told to return it before it makes sense and return it and expect to see my money but of course they will not refund me the money, it is just that they will stop charging me from the point the modem is returned. Calling to complain and asking to talk to a manager they just hang up on me. I have given up on Videtron completely and I warn everybody to stay away if they can.
Another example of their lousy customer service is when they came to install my service and didn’t bring the cable tv box I had order. Instead of installing the Internet and tv and sending me the correct box I had to refuse the installation and reorder everything which made it take a week extra and I had to stay home from work a day extra to wait for them.
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 Review by jeanc1
member for 11.9 years, 2647 visits, last login: a few hours ago
updated 4.1 years ago
- Quebec,QC
- $70 per month
- (12 month contract)
- about 1 days
- "Extremely Reliable"
- "Little swaying in Speed - around busy hours."
- "Great Provider - worth the extra cost compared to some."
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Been with Videotron for over 10 years - last February , was tempted to look for a better deal; so gave notice of non-renewal - during those 30 days , I sampled ACANAC DSL ; 7000/700 with unlimited downloading for $18.95 a month over a 1 year contract. Actual speed , I got were 6700/680.
The experience was disastrous -- constant ups and down in speed -- frequent disconnects -- poor service support -- buck-passing between Bell, Acanac. - not to forget the throttling imposed to 30 Kb/s between 4pm til 2am each day .
After 15 days, finally gave up on DSL and re-signed with Videotron for another 12 months.
I have HD TV + Internet Extreme + Telephone in one package for a cost of $160 per month +Taxes. The services are excellent.
To my knowledge , there are no other ISP that can compete with Videotron. - they are the BEST available in the eastern part of Canada. (Québec).
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Review by mikeypas5
member for 8.1 years, 212 visits, last login: 1.6 years ago
lodged 4.1 years ago
- Westmount,QC
- $120 per month
- (12 month contract)
- "It just works! Reliable speeds, great customer service"
- "TV coverage could be a bit better. not so many pay per view and HD"
- "So happy i made the swtich from bell"
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Been having so many issues with Bell due to bad external wiring (which bell would not fix) and distance from CO, that I never got reliable speeds over 3mb, and always got disconnected.
Considered other DSL providers, but since they all rely on this bad wiring, it wouldn't have helped. So I switched to cable.
Did a lot of research, found a great student promotion, spoke many times with the CSR, received friendly and courteous information, even got called back many times. (NO INDIA TECH SUPPORT LIKE BELL).
Got the High speed (7mb) internet, never get disconnected, and I get 7mb speed always (700up). The promotion was 29.95/month includes modem, 12mnth contract, renewable.
I also got the telephony, with 5 options.
I also got HDPVR and digital cable with 30 custom channels and HD option. I got them to reduce the price of the HDPVR by $200.
All of this combined and its still cheaper than with Bell.
(With Bell, I had their basic television expressvu, was paying more than what I get now and it wasn't HD). Plus I would lose signal each time it rained!
I called bell before switching to try to get a better deal. They said that if I would to combine my services to get the savings, I would lose the price i'm paying now, so it would be more expensive.
Videotron is a good company, friendly people, responsive.
Could use a little bit more HD channels, and pay per view and Video on Demand though.. Bell I believe has about 15 pay per view in english, videotron has 5 (and only 1 is HD)
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Review by CaptCom
member for 4.5 years, 19 visits, last login: 4.1 years ago
updated 4.1 years ago
- Montreal,QC
- $100 per month
- (12 month contract)
- "Hard to say, there's no other cable ISP available"
- "Connection is unstable, many days with very bad connectivity ( upload most of the time )/per month"
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Its too bad there's no other cable companies that are offering a similar service. The main problem is that they are the only one. So you have to deal by yourself with problems like a bad connection during around 5 or 6 days per month. For example ( this is for Extreme High Speed - 10MB download - 1MB upload ):
Dn:8652 Kbps Up:165 Kbps testvitesse.videotron.ca
Dn:8831 Kbps Up:348 Kbps TekSavvy Solutions Inc (Toronto ON)
Dn:9333 Kbps Up:194 Kbps testvitesse.videotron.ca
Dn:9333 Kbps Up:330 Kbps testvitesse.videotron.ca
Dn:7610 Kbps Up:338 Kbps TekSavvy Solutions Inc (Toronto ON)
Dn:8865 Kbps Up:181 Kbps testvitesse.videotron.ca
See all the spped differences for each off those days? This is what I mean when I said it got a very bad connectivity. Have you ever tried to upload a 30MB file to your FTP with that speed? It is uploading at ± 6KB... it takes hours....
About the service, all they will answer you is that they will send a technician, for 75$ to check the wires and the modem. But the problem is on their side!!! Why I say that? Because the rest of the month everything is ok. Like:
Dn:9210 Kbps Up:824 Kbps testvitesse.videotron.ca
This issue always happen around the 10th of each month. The rest of the month I have nothing to say. Connectivity is ok.
Overall rate: 5/10
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Review by pwhtfld
member for 4.3 years, 59 visits, last login: 12 days ago
lodged 4.1 years ago
- Saint-Laurent,QC
- $99 per month
- (36 month contract)
- about 10 days
- "Solid, stable"
- "By far, the best of three different providers I've had experience with"
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Install tech was discourteous, did not explain things, left no documentation....
Installation was the only bad experience - product is good
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Review by Gabidg11
member for 4.3 years, 17 visits, last login: 17 days ago
updated 4.3 years ago
- Gatineau,QC
- Contract price not specified.
- "Rapide, stable et constant"
- "Rien"
- "Meilleure fournisseur au Québec"
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Cela fait plus de 10 ans que je suis avec videotron. Avant j'avais Videoway qui était très bien, mes qu'ils ont remplaceé par illico qui est très bien aussi, jamais eux de problème avec illico. L'internet est bien aussi toujours stable et constant, que tu sois ou tu veux, la distance n'a pas d'importance avec le câble. La téléphonie pour ma pars je n'est jamais eux de problème, mes quelque un oui, dite vous que videotron vient de commencer avec la téléphonie et n'ont pas eux 100 ans pour le perfectionner, a part sa je trouve qu'il y a moins de parasite quand tu parle au téléphone et de bonne qualité.
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Review by simon19183
member for 8.5 years, 11 visits, last login: 4.3 years ago
lodged 4.3 years ago
- Quebec,QC
- $41 per month
- (12 month contract)
- about 10 days
- "Reliable and Fast"
- "Very Expensive and Low Cap"
- "It's the lesser evil or the evils"
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I considered Bell, but it's unreliable, not that fast, high latency but higher cap. It's still quite expensive.
I use Internet High Speed at 41$ per month when packaged with 12 month contract and TV and Phone line. If not packaged at all, it's 61$.
cap : 20 GB down 10 GB up
speed : 7 mbps down 800 kbps up.
Videotron package deal is easy to use and when packaged, cost start to make sense a little bit.
Order and install process was fine. The experience is good, if you can swallow the high price.
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