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Review by denimdonnie 
UPDATED: 134 days ago
member for 141 days, 4 visits, last login: 126 days ago
 Okeechobee,Okeechobee,FL
 $188 per month (24 month contract)
 "Speed, when it works"
 "Constant drops, terrible tech support solutions, and terrible phone waits."
 "Avoid Embarq in South Florida"
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Update: Seems the wrong people were being contacted. They figured out the issue and repaired it. I will be re-modifing the review after a few days, so I can give a fair review.
I've had Embarq at our residence for almost 30 years. We've added all the new features as they've come in over the years. About two years ago, we dropped our comcast and went to Embarq DSL. Since that time, it has only been the biggest hassle. We got like $300+ in charges where it was "On our side," and the issue still hasn't been resolved.
Every time we get a tech, they say reset the modem.....how many times to you need to press that button with a pin, before it works?
Most resent ticket was put in a week ago and today. Still no help, and the techs said it was my router (new reason, even though I've removed the router from the equation).
I don't typically dog internet companies, but Embarq never owns up for it's issues in our case, and always fails to deliver.
I understand this has been my experience and not every gets as bad support as okeechobee florida.
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Review by teledatatech
UPDATED: 139 days ago
member for 8 years, 3994 visits, last login: 1 days ago
Bucyrus,Crawford,OH
$34 per month (12 month contract)
 about 4 days
"Always on, Works With VPN and VOiP, dry DSL now offered"
"Don't know yet"
"No more expensive landline needed"
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Since Embarq/Centurylink offer dry DSL, I will be reconnecting soon. 3 meg service.
Moving from Hughesnet satellite service.
I will update this as needed
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Review by oscarwilde1
UPDATED: 143 days ago
member for 1.1 years, 117 visits, last login: 35 days ago
Hallsboro,Columbus,NC
$59 per month
about 6 days
 Sprint
"I'm finally free of Hughes.net-FREE!"
"none"
"It works, its fast, it has real live human customer service on this planet"
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The only other option for broadband here is Hughes.net, which we suffered greatly with for two long agonizing years. Thanks to the help of a tech on the Embarq forum at this site, we finally got DSL. It was installed promptly, works great and at consistent speeds which make Hughes.net look like a dead weasel. All the techs have been very helpful. Its wonderful being able to talk to real people again, who seem genuinely concerned about their customers. I feel like I've been released from prison. Thank you Embarq!
Update-it still works, perfectly. A couple of brief outages (mostly involving DOT chopping the phone lines to bits, which they do every summer)but otherwise its worked wonderfully. No problems, no glitches...this is GREAT! I think the stress related baldness from trying to use Hughes.net is starting to clear up..
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 Review by Fox McCloud
UPDATED: 148 days ago
member for 3.3 years, 1455 visits, last login: 1 days ago
undisclosed location
$55 per month (12 month contract)
about 2 days
"Solid speed, great latency, awesome tech support, and quick installation time"
"Embarq needs to cut their prices across the board for DSL by $5, at least , in my opinion"
"Awesome service, would definitely recommend to anyone who had access to Embarq DSL"
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Well, I was certainly excited to finally get DSL, that's for sure! For nearly a decade, all I had was dial-up...then Sprint saved the day with EVDO service...sadly, it started going haywire after only 10 months, and it never was decent from that time on...so, while it was a step up from dial-up, it still wasn't something that I drooled over. Embarq? That's a different story.
Either way, I found out DSL was available on Wednesday; was busy Thursday, thus, I ordered Friday. Only 2 business days later (Tuesday), the installer came, spliced some copper pairs together in their box and replaced my old lightning-protector-only box (tiny square box) with the newer customer interface device. Later, that day, I got my modem pack via UPS.
All was well, but I was informed there were some programming errors at the switch that would prevent me from being able to get DSL, until some time the next day. Thanks to an immense amount of help from an Embarq employee, my switch was programmed, and, better yet, I was on fastpath! I noticed when he first got my connection going, that latency was around 70ms to Google...after fastpath was enabled, it dropped down to 34ms, and later, on down to 21ms.
All in all, the connection has been solid, speed wise--here's a test:
»www.speedtest.net/result/340087234.png
My connection went down this morning, but I'm not going to take off for that; my switch was just recently "lit" with DSL, and I was probably the first to sign up for DSL in my area, so I expect a few bumps in the road for the first couple of weeks...at least, until they get the kinks worked out.
My only complaint about Embarq is their pricing structure; it's a little high, in comparison with other DSL providers...I think that prices should be cut, across the board about $5...that said, pricing still really isn't that bad, and if my good tech support, speeds, and latency keep up, I'm more than happy to pay a little more for stable, reliable service. Also, if I were them, I'd bump the 5 megabit package to 6 megabits...but that's just me...again, no big deal, at all.
in the future, I may consider going DSL only and using, instead, VoIP service; I did several VoIP tests, and all of them came out, literally, perfect, or very near to it.
Internet browsing is a lot snappier, thanks to my higher speed, and, just as importantly, my ultra-low latency. Also, I can finally stream "&fmt=18"/High quality YouTube videos without it having to buffer or anything like that; yay!
All in all, I'm very very happy with Embarq, and hope to remain a customer with them as long as I live at my current location.
minor update:
I've now since dropped Embarq's phone service (wasn't using it) and have went with their "Direct DSL" AKA "naked DSL" or "DSL only". All in all, I've been very very happy with it....since the writing of this review I've had one outage that lasted approximately 5-10 hours, but I'm not going to take off for that now, as I expect at least 1-2 outages in a year. Overall, it's still rock-solid.
update: 1/27/09
Well, with the recent change in Embarq's pricing structure, I've decided to upgrade my service to 10 meg; overall very very impressed with it; when downloading Ubuntu I get 1.2 MB/s down with FireFox and 1.17 MB/s down with IE. Because of the price drop of 10 meg, I'm going to up Embarq's rating for "value for money". While I still think that the 10 meg should be $50, the $55 is still way more than worth it, IMHO, and I shouldn't be complaining in the least bit.
10 meg speedtest: »www.speedtest.net/result/398868547.png
Hope Embarq's service remains this rock solid for years to come....and let us all hope they eventually release a bonded ADSL2+ package...or start rolling out VDSL2 :P
Followup comments:  
Hazy Arc
join:2006-04-10
Greenwood, SC | Welcome Aboard! I know how exciting it can be to live without broadband for so long and then be given the "golden ticket" from Embarq as I was in your same position a year or so ago. Enjoy! | |
| voiptop
join:2009-02-06 | Not perfect A friend of mine has Embarq and sometime he has trobles with speed. Sometimes he solve that be reconecting, but some times he have to reset modem.
--
My site »voip-top.com | |
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Review by garrepa2
Posted: 154 days ago
member for 8.1 years, 102 visits, last login: 44 days ago
Naples,Collier,FL
$20 per month
about 1 days
"none"
"slow, bad tech support"
"its cheap. you get what you pay for. Only slightly better than dial up"
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Had it for over a year. Routinely drops. Speed stinks. The only good thing was installation where I called, went and picked up unit, and it was running next day. Other local option is Comcast at double the cost and 12 times the speed. I'd avoid unless you really only need very light internet access.
Followup comments: garrepa2
join:2001-10-19
Agoura Hills, CA | Avoid in SW FL Might be better in places other than SW FL. | |
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Embarq_Joey
VIP
join:2008-09-22 | Re: Avoid in SW FL Sorry you are having trouble with your DSL. Can I help? Send me an IM with your phone number and I'll check it out for you. | |
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Review by dennis96411
UPDATED: 156 days ago
member for 156 days, 8 visits, last login: 141 days ago
Burlington,Alamance,NC
$59 per month (12 month contract)
about 28 days
"Good speed, reliable service, great tech support, all at a very good price"
"Sometimes the connection drops, but it'll get back on in about a minute"
"The best ISP I've ever had"
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At first, I had ClearWire, which is not enough for my needs. I am on the other side of a bridge, and they are too lazy to connect cable over to our neighborhood, so the only option was Clearwire, satellite, or DSL. I looked at some satellite ISP, and they are sooooo expensive! I decided to try Clearwire, but it's slow as hell! Then I decided to give Embarq DSL a try, and guess what? The best speed I had in mt life (I never had cable before). Like they say, I should get 5 Mbps download, and I did! Downloading file now at 500 KBps, uploading YouTube videos in a zip! If I were you, and I don't have much ISP choices, I would definitely choose Embarq DSL.
My speed test result:
»www.speedtest.net/result/502904378.png
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Review by Cabbal
Posted: 156 days ago
member for 156 days, 1 visits, last login: 120 days ago
Tarboro,Edgecombe,NC
$59 per month (24 month contract)
about 3 days
"Very reliable connection, very decent download speed and good ping"
"Slow upload speed, and also not good if you have old telephone wire in your house."
"Better than cable anyday."
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I considered cable but read up and decided dsl was better. I did get a basic speed upgrade for 10 extra bucks a month. Installation was good to, 2 dudes came to my house a set me up with and embarq 660 modem. The only bad experiences ive had were one or 2 days i can remember when the dsl was out.
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 Review by mrham
UPDATED: 158 days ago
member for 7.5 years, 2725 visits, last login: 1 days ago
Leesburg,Lake,FL
$49 per month (12 month contract)
about 4 days
Sprint
"Reliable, always up and running, Speeds are very close to those advertised"
"Are there supposed to be any?"
"Best deal for the money spent. It beats cable modems hands down. Good tech support"
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We will be leaving Embarq next month. We are moving to Missouri.
There we will be limited to DSL speeds of 2 or 3 megs MAXIMUM!!.
So, those who complain about speeds, etc, you are luckier than you may know.
We stand by our review of Embarq, and will miss the speeds, service, etc. Hopefully with it becoming CenturyLink, it will stay as good as it is now or get even better!
THey need to buy out the Ozark Phone company.......hint hint.
I have had Embarq's DSL for over 10 years now, and it smokes the local cable ISP hands down.
Embarq's tech support is courteous, knowledgeable, and will go to whatever lengths to be sure that your questions are answered, and you are satisfied.
I have the dynamic IP. The service goes through the modem, to my router, then to my wifes and my computers.
I've been on the 'net for well over a decade, and have had all the hype, including Comcasts Internet service. What the cable people don't tell you is that the more people there are on a node, the SLOWER it will be, and there is no way around it.
Whereas Embarq's DSL, is as advertised, and much more reliable and stable.
This is an update to my original review. The only things that have changed is the date on the calendar, and that what was Sprint local phone/internet is now Embarq.
.
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Review by Patzee3
UPDATED: 167 days ago
member for 7.3 years, 12 visits, last login: 167 days ago
White Salmon,Klickitat,WA
$54 per month (24 month contract)
"Connections greatly improved. Drop-outs are now rare."
"When going online, I have trouble connecting at the correct speed."
"Ok now with Embarq. Wish speed-drops would stop and it wasn't so expensive."
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Current plan is 54.95/mo for up to 10.0M download / 896k upload. Came with the Embarq 660. Order and install was quick, but I live in a small town and the service guys are only one-block away.
I started with Embarq several years ago and at first the DSL was lousy, with constant drop-outs and speeds would often drop to a crawl. In the last year, things have improved. I can't remember the last time I was bumped, but speed slowdowns continue.
When I first go on-line, service will start at 54.0 Mbps and then will decrease down to 24Mbps. I then have to "repair" via Windows to get everything back up to speed. The same thing can happen when I've been on-line for awhile. It's frustrating and I don't know the cause.
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Review by jamorris
UPDATED: 182 days ago
member for 321 days, 159 visits, last login: 12 days ago
Snow Hill,Greene,NC
$29 per month (12 month contract)
about 60 days
"It is available, Stable"
"Slower speed"
"Embarq Extended Reach DSL is best option for me"
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I have the 768/356 ER DSL. Is is very stable. I just wished they offered faster connection speed at my home. I am very satified with it overall. I have bridged the router and able to share with 2 Dell desktops, Directv, a Blu-ray player for netflixs, and 1 Dell laptop, and 2 Macbooks.
I used to use Sprint 3g card with a router for my home network. At times it was faster, but very unstable at times.
I would highly recommend this if you live in the areas served by Embarq ER DSL.
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Embarq
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released from prison? lol
almost 50 percent bad review?
