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 Review by kg4muc 
UPDATED: 55 days ago
member for 6.7 years, 498 visits, last login: 2 days ago
 Marion,Smyth,VA
 $70 per month (month by month)
 about 3 days
 "Easy setup and install"
 "Poor Line Quality Fixed ! Speeds are now in line with the norm for our loop distance"
 "So Far Very reliable! And Much More Pleasing Cost Wise Compared To Cable!"
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Switching from a cable ISP to a Telco ISP raised some questions from some but I had my reasons...
Currently I am at the lowest speed tier they offer but my line problems have been corrected enough to go to the 3 meg tier soon.
We received the Zyxel 660 Modem/router which has worked out good so far.. It does have a great config page! It's not nearly as fast as what we originally had with cable but for the price difference it works fine. We do not do any gaming so even a little latency is not a big problem. The local support folks were great and finally fixed a line problem we have been dealing with for over 8 yrs!
Bottom line...so far we have been delivered a quality service for the price!
Update as of October
After Having the service for a few months and going through some pretty bumpy
times getting everything up to max I think we have reached that goal!
After numerous service calls things were corrected a little at a time which is making real progress since these problems have been here for many years!
Our local techs here are great and we have one very hard working tech who has went way above and beyond his call of duty to make sure everything is working right!
We are satisfied totally with the price and service now as things have really begun to work as they should!
The one thing I am worried about is the Century Tel Merger ! I am so afraid this will mess up what we have worked hard to get..quality service and a fair pricing schedule!
One thing I can give high ranking to is that when we call for tech support we DO get someone that speaks english and we can understand what they are saying!
At this point I can say we are happy and would really hate to have to switch to some other alternative for our broadband needs! I just hope it stays the same as it is right now or gets a bit better...not worse as a merger could do!
Update February 2009
We have been plagued with lots of down time the last several weeks. Seems as if we are online but we are unable to pull and IP , receive or transmit data. We have called tech support so much that if they used caller ID they would probably would have not answered LOL! Being that we send data packets throughout the day and night ( PWS)
we catch an outage before most of our locals here do so that is why the numerous calls!
We do not send tons of data a day just many small packets.. way less than that of gaming or running of torrents
I have to give a big dose of Kudos to Embarq Joey he stepped up to the plate and got our problem escalated to the chronic problem team and that was when things began to look up! We did experience a drop today which was very much a reminder of what we just endured for weeks but a reboot has cured that so far!
Basically once you get the right people on the job things get done! And many thanks to Joey for getting the right people on our problem! With people like him and a couple of our local techs Embarq should have a much better rating that what you hear!
Hopefully some day we will be able to get a faster speed but that's going to require a remote more close to us or fiber implementation either of which is likely to be a long spell away! If we can maintain what we are getting right now we'll be very happy 
We are getting back into our summer mode of operation with the much appreciated warmer temperatures. Only down fall to that is I have to reset the modem any where from 2-5 times daily to stay connected! As long as the temperatures are below the 50's I don't have that problem and since we have had this since the get go I don't look for them to ever repair it so the reliability rating takes a beating with this as far as I am concerned! I don't really believe 5 resets of the modem a day is acceptable..especially since there is a definite temperature related fault!! Never happens in cold weather!
After a couple of days work by two determined techs the problem of dropped connections when warm may be repaired! So that leaves me to adjust the reliability and value for the money ratings back up a notch!! Thanks to Joey and everyone who helped get this done!
10/04/09 Don;t have a lot to add except that we have had extremely reliable service for the last few months( I hate to say that and jinx myself) All the people involved in finding the problem and a solution were successful in doing so and our much improved service proves that hard work and determination can pay off ! Joey was instrumental in getting things rolling when it appeared they were bottle necking. I can only hope things will be as good or better with Century Link in the future!
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 Review by MrMoody
UPDATED: 59 days ago
member for 7.2 years, 1428 visits, last login: 3 days ago
Clayton,Johnston,NC
$55 per month (12 month contract)
about 3 days
"Faster, more reliable than Time Warner cable, works great"
"no dialup service"
"Just works"
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When I first got Time Warner cable 7 years ago, it was 3000/384.Over the years this gradually increased to a maximum of 5000/512 about two years ago with little price increase; in fact this was during the time I had a promo package price due to adding digital TV service I hadn't used previously. Then within the last year or two it dropped back to 3000/320, corresponding to their starting a "Turbo Charge" offer. I upload large databases on a regular basis so uplink speed is very important to me, and 320k just wasn't cutting it, so a couple months ago I bought into their Turbo deal which promised "up to" 8000/512 for $10 more. When they activated it, I had a pitiful 4000/384 at $55/month, so I went shopping. I was surprised to find that Embarq (the telco previously known as Sprint) was now offering DSL in my somewhat rural location, a good 7 miles from town.
I promptly ordered a self-install online, received the Zyxel 660 modem with filters and CD a couple days later, and it was basically plug and play. It's DHCP dynamic IP but changes rarely (maybe once a month). Speeds test at around 4800/650 and ping times are low here unlike some others' experience. No need to use the CD or install the Earthlink spyware, I mean software. I've never had an outage that I noticed. I'm a happy camper except for the time I just had to spend away from home and found out I couldn't use my Embarq account through Earthlink dialup (a minor quibble). RoadRunner threw that in but I'll take the speed and price of Embarq gladly. Tech support is good but only seems available during extended business hours.
The only other thing I could wish for is even more uplink speed, 768, 1M ... I'd pay more for that.
6 month Update: Embarq rolled out the higher uplink speeds I wished for, but it doesn't work here.  Other than that everything's been great. No bottlenecks/slowdowns that I've noticed, the connection is super reliable, only one outage due to a car accident. This is much better than Time Warner who would have outages of two hours or more once a month. But speed is king; I'd whore myself back to them for a usable 1mb+ upload. But might as well wish for the moon as RoadRunner is heavily saturated here and no chance of fiber competition any time soon.
2 years in: 10mbit became available here last year and I ordered right away. They conditioned my line down to 4000 ft, and I have had zero problems. I can't even remember the last outage. It's so trouble free, I don't even think about it any more. I just wish it was a little cheaper and better upload speed ...
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Review by firedrakes
Posted: 60 days ago
member for 303 days, 12 visits, last login: 16 days ago
Arcadia,De Soto,FL
$49 per month (12 month contract)
about 2 days
"good price, decent tech support and good speed"
"flooding(where their boxs are) and a box 30 feet away. to do fiber"
" if you area is good for embarq it worth it."
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i am paying 49.90 with a static ip with a speed of 1.4mbps . it is the 10mb dl plan. mind i am very close to the embarq building. one thing is they do fiber!!! i even have a main box
( green box) right across the street. like 30 feet from house. overall embarq very good excluding really nasty weather. (flooding)
one other thing is city i live in has their own isp. but latency is massive and embarq which is slower but max latency i get is 80ms
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Review by chazz13
UPDATED: 69 days ago
member for 196 days, 9 visits, last login: 66 days ago
Commerce,Hunt,TX
$55 per month
"none"
"frequent outages and slowdowns - support is terrible"
"lousy service but no real choice here"
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totally unreliable. never know whether it will be working or if it does what speed i might get. endured a 12+ hour outage yesterday and speed is currently 10% of what i am paying for. at this point i don't think i could recommend embarq to anyone for dsl. unfortunately don't have much choice here.
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Review by ShinerTX
Posted: 72 days ago
member for 72 days, 6 visits, last login: 59 days ago
Sanger,Denton,TX
$39 per month (12 month contract)
about 5 days
"excellent tech support - very reliable -"
"none"
"I live in the country, I can't beleive DSL is offered here"
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I rate Embarq very high for several reasons. Firstly, I live 6 miles from the nearest city limit, virtually "out in the country". Prior to Embarg i was forced to use Hughes.net, enough said. The population density here is low so I am surprised DSL is available.
Tech support has been great. When I signed up for ATT out of franchise VOIP I had several problems getting it operational. I finally put together a 3-way call with Embarg ns ATT and got it resolved. I was surprised at howw well the two companies worked together to provide the VOIP.
In the 4 years that I have had the service, outages have been few and addressed quickly,'
I am most pleased with the service.
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Review by dmh364
Posted: 72 days ago
member for 72 days, 0 visits, last login: 72 days ago
Johnson City,Washington,TN
$30 per month (12 month contract)
about 2 days
"fast service"
"none"
"good service for the money"
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originally had comcast cable internet service but switched to embarq dsl, started with 1.5 service but just upgraded to 3.0 and the service order was completed in less than 24 hours and that included them sending a tech to the house to check the line to make sure it was compatible with the higher speed, over-all very pleased.
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Review by El Loco
UPDATED: 77 days ago
member for 2.5 years, 213 visits, last login: 13 days ago
Greenville,Pitt,NC
Contract price not specified. (12 month contract)
about 4 days
"Fast and reliable speeds with no daily fluctuations; Always get the speeds I'm supposed to get and what I'm paying for!"
"Wish had faster upload speeds at 1 meg and up."
"I'm very satisfied and impressed with my speeds and service from Embarq/CenturyTel."
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I was tired of my other Internet Service Provider after having them for many, many years. The speeds were never what I was paying for and would fluctuate daily inwhich they were almost or at close to dial-up modem speeds. After trying/complaining many years about the speeds, and having tech after tech come out and try and fix the problem, it never got fixed. So I got fed up and and decided to switch to Embarq/CenturyTel. All I can say is I'm very impressed and satisfied with my service. I signed up online and in about 4 days had a tech come by my house to check my phone lines to see if they were working alright aswell as that same day received my dsl modem. I hooked up my modem and I was online in an instant. I signed up for the 5/768 package and for the past few days of having Embarq/CenturyTel and doing speed tests, I can say that I have been def getting the speeds I signed up and am paying for. I tested my speeds everyday/throughout the day even during rush hour traffic and they still were at the speeds I signed up/paying for. Like I said I'm very satisfied and impressed with the service I'm receiving and am def glad I don't have to worry about my speeds fluctuating daily and all the other bs I had to experience with my other isp. Thanks Embarq/CenturyTel and I look forward to having you as my ISP for many, many, many, many years to come!
Sincerely,
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Review by ericjporter
UPDATED: 78 days ago
member for 5.5 years, 109 visits, last login: 4 days ago
Slippery Rock,Butler,PA
$70 per month
"It just works"
"It works and is reliable."
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I order the DSL with new phone service and it has worked without issue since they day it was turned on.
I need a good solid connection as I telecommute and I have not had any problems.
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Review by MurphieNB
UPDATED: 80 days ago
member for 1.1 years, 229 visits, last login: 1 days ago
Ben Wheeler,Van Zandt,TX
$29 per month
about 14 days
"Embarq went out of their way to provide DSL, as I'm in a rural area."
"Not being provided to neighbors."
"Great connect speed, no service interruptions, great installation service."
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We're in a rural area, and DSL has been available to customers about a mile from us for a long time. Don't know how or why, but Embarq went out of their way to get us DSL. My only concern is that neighbors can't seem to get the same. From start to finish, virtually everyone involved in the installation was awesome... and I'm not saying that just because it was successful!
I've subscribed to the 3.0M download service, and everytime I've checked my speed, it's been right on.
Update: As of 04/2009, Embarq has made DSL available to more of our neigborhood. Also sending out mailers, offering naked DSL.
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Review by bogmanray
Posted: 86 days ago
member for 3 years, 21 visits, last login: 2 days ago
Las Vegas,Clark,NV
Contract price not specified.
"It work"
"It's slow"
"Poor but better than Cable"
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Service ok but slow. Much better than Cox cable which is a total joke.
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Embarq
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Unfortunately it won't sync up any faster than 655k (net); apparently I need to clean up some noisy wiring or move closer to the CO ...
