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 Review by exocet_cm 
UPDATED: 2.2 years ago
member for 6.6 years, 3311 visits, last login: a few minutes ago
 Slidell,Saint Tammany,LA
 $500 per month (12 month contract)
 about 14 days
 Network Telephone Co.
 "Sure does blow the heck out of Bellsouth!"
 "None"
 "If you are paying an arm and a leg for Internet and Voice, Check out Network Telephone!"
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*Note: It isn't in the 70126 zip code (New Orleans, La) but in the 70458 zip code (Slidell, Louisiana)
We switched from Bellsouth to Network Telephone after they started to mess around and couldn't deliver more than 1.5/256 for a business. We had to have TWO ADSL connections just to keep our school and church running. Bellsouth didn't give us anything faster and everytime we were told that "We'll get your something faster" they never called back.
Network Telephone came in one day with a proposal. After I reviewed it then gave my comments to our office manger we decided to try them out. If they didn't work we could be able to switch back to Bellsouth DSL at no additional charge from Network Telephone. It has been amazing so far!
The installer knew EXACTLY what he needed to do. From the router, cabling, etc he had it done in about 1 hour. From time of order to actually going live was exactly 14 days.
We now have Caller ID, *69, *67 and amazingly fast speeds. Our download is still 1.5 megs but our upload, which we desperately needed for offsite backup, is also now 1.5 megs.
And as gman863 stated in their review: "it's like trading in your moped for a Porsche!"
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Review by gman863
Posted: 3.6 years ago
member for 4.6 years, 8 visits, last login: 287 days ago
Mobile,Mobile,AL
$495 per month (12 month contract)
about 14 days
Network Telephone Co.
CLEC party: Network Telephone Co.
"Good reliability, tech/troubleshooting, hundreds less than BellSouth"
"No Home Service Available"
"T1 plus landline for about the same price as BellSouth landline only"
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When Network Telephone first contacted me (Local IT Manager for a retail furniture chain) about a year ago, I admit I was very skeptical about getting 9 business lines plus a real T1 for $495. At the time, our basic phone bill was about $550 for service, plus $150-$200 for long distance, plus another $79 for DSL through STC Communications for a static IP address.
Our DSL was pathetically slow to begin with. After Hurricane Katrina (although our business never lost landline phone service), we lost DSL for a week. STC had me jumping through hoops changing settings on our server for two days until one of their Special-Ed rejects finally contacted BellSouth and B.S. (the initials say it all) said it was a circuit problem and it might be up to 30 days until it was fixed! (Since our franchise has to place all orders via Internet, we might as well have closed up shop until it was up and running).
Figuring I had nowhere to go but up in terms of service, I finally gave in and agreed to let Network Telephone hook us up (with a written understanding that they would void the contract and pay our switch-back costs if they were as bad as BellSouth and STC).
Even with the post-Katrina chaos, they had us up and running in about 2 weeks. Their scheduling was flawless, and their install tech is so good we ended up hiring him to moonlight for us on new PBX installs! On the rare occasions where something has gone wrong (such as a dump truck taking down our incoming lines), Network Telephone has been fantastic on both their end and getting BellSouth to fix problems at their end. And the speed of T1 versus DSL -- it's like trading in your moped for a Porsche!
We've since switched our other two locations in Mobile to Network Telephone, and have contracted with them for our new locations opening soon in Biloxi, MS and Spanish Fort, AL.
Other pluses: Install fee waived on a year or longer contract. Almost all landline "extras" (caller ID, *69, etc.) are free (voice mail is the only extra cost option), as are 250 min. of long distance per line, web hosting, e-mail and even a toll-free # option (only cost on this is .06/min.).
The only downside? You have to order a package of at least 4 landline numbers as a bundle to get the T1 package and it's not available to home subscribers.
Bottom line: If you are currently spending $300 or more per month for your ISP, landline and long-distance phone combined (what Network's base package of 4 landlines, 1000 min. free LD and T1 starts at) -- or want true T1 at your business without paying a fortune for install and monthly service -- Network Telephone deserves serious consideration.
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Review by BigMack73
Posted: 5.7 years ago
member for 8.8 years, 128 visits, last login: 211 days ago
Gainesville,Alachua,FL
 Business customer
$265 per month (12 month contract)
about 36 days
BellSouth
CLEC party: Network Telephone Co.
"Very fast UL & DL, their 4-Wire DSL rocks!!"
"Have to sign a contract"
"All I pay for is local and long distance for my lines, DSL comes with the telco service!"
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Network Telephone offered me a bundle package where I could pay for my local and long distance for my phone lines, and get DSL service thrown in. I was skeptical, but they have been in Gainesville for almost 4 years now and I was referred by a current customer who had them since early 2001. There was no installation charges and the box they put in stays Network's property so I didn't have to pay for it up front either. My bundle included E-mail and webhosting services, so now I save paying extra for that which I had not even considered when I already thought I was saving money.
Installation was fairly smooth, and the local engineer even stops by to check on me every now and then just out of the blue... Thats amazing. Their support is above average, and you get to talk to live people quickly, most of whom seem to know what to do or how to get you to the people that do, very nice for a change. My only complaint would be having to sign a contract, but that seems to be the same with most companies, and Bell South still owns the circuit lines so they still come by when the problem is in their crappy copper... I thought I was done seeing their Bell van pull up and ruin my grass.
So far I'm OK with them and probably will go with them when my contract is up!
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Review by bzt
Posted: 8 years ago
member for 8 years, 2 visits, last login: 8 years ago
Biloxi,Harrison,MS
Business customer
Contract price not specified.
Network Telephone Co.
CLEC party: Network Telephone Co.
"Price and Reliability"
"No Residential Service"
"This is the best bet for DSL in Biloxi"
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My company has been using Network Telephone for over a year and have had no problems with the service whatsoever. We've really enjoyed our "leads for speed" increase! I am not a big fan of the local Bell, they have a "big company" mentality, and the customer suffers because they really don't care if you're unhappy with them. I really don't trust the local cable company because they soak their cable customers, I can only imagine what they will do to their broadband customers. Network Telephone has gone the extra mile to make us happy. The sales folks from other companies are harping on the financial side and "how long will they survive". I've seen too many CLECs come and go around these parts, I'm betting Network Telephone will be here for a long time.
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Review by fxstb2002
Posted: 8.5 years ago
member for 8.5 years, 1 visits, last login: 8.5 years ago
Taylors,Greenville,SC
Business customer
Contract price not specified. (12 month contract)
about 120 days
Network Telephone Co.
"Never paid them a dime! Upgraded me to 1.5 Mbps!"
"Took 4 months to get service. Installation crew were idiots."
"They decided to leave our market after 4 months of service."
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I was looking into getting dsl or all-in-one packages. Network Telephone was new to area, but had much better pricing than any other option. Signed up and was told 30-60 days for dsl since it was a new market. It took 4 months.
The installation crew guys were terrible. They came in with the router and hooked it up, and my computer would not connect to internet. They actually told me it was my problem, because everything looked fine on their end since they could ping the router, etc. I told them, it was their problem and they were going to fix it. Well after about 5 hours that day, they said they would be back in the morning. The next afternoon, one of them comes by and says, oh btw it was our fault, we programmed in the wrong gateway address.
So, anyways, during the next two weeks the service went down 3 times, and I couldnt access the mail server. Well, they claimed that was my fault, that something was wrong with my software, or I had set up something wrong. Surprise, about 3 days and 6 phone calls later it was mysteriously working.
So because of all the problems I had, they said they would upgrade the speed to 1.5 Mbps. That works, sometimes, but most of the time it is much slower.
Finally this week we get a letter saying they are pulling out of the market. Great, now I have to go through all of this again........
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Review by jamesdsmith
Posted: 8.6 years ago
member for 8.6 years, 26 visits, last login: 7 years ago
Tuscaloosa,Tuscaloosa,AL
Business customer
$225 per month
"Reasonable response to questions by customer service and tech support."
"It took a while to get everything installed and running. Their phone lines were down when I tried to get tech support once. Tis"
"Installed only 3 weeks. So far, so good. Value also seems good."
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The DSL service is freee with five business phone lines. Also included is your web hosting and 100 minutes of long distance per line each month. This is a good deal for small businesses. We are a two lawyer firm and find ourselves depending more and more on the internet, so DSL always on service is really helpful. The baasic DSL service is 160K/160K, but the company has a "speed for leads" program that allows an increase for referrals.
The coordination withhthe local Bell could be vetter as far as install times, etc.
A technical manual for setting up e-mail and all the other features (in hard copy) would be helpful.
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Posted: 8.7 years ago
member for 39.9 years, visits, last login: 39.9 years ago
Jackson,Hinds,MS
$100 per month (12 month contract)
Network Telephone Co.
CLEC party: Network Telephone Co.
"Faster, more reliable and less expensive that wireless."
"Too fast, too reliable and not expensive enough."
"I got DSL and Local Phone for 1/2 of what is was paying Bellsouth for just the phone service."
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I recently switched to Network Telephone (NT) and it has been a great
experience. There is some lag time between signing up and getting
hooked up due primarily to BellSouth (BS), I found out that the amount
of time that BS takes to hand off the service is provided for by law and
BS always takes the maximum time that they are allowed. This reinforced
my decision to switch. NT also cut the cost of my local telephone
service in half (this includes the DSL service). The NT DSL service is much faster than the wireless service that I switched from, as well as much more reliable.
NT also has a firewall built into their router, this is very important. If you get a
high speed, always on, internet connection without firewall protection you are
asking for big trouble. Don't make the mistake of assuming that you have firewall protection. If you are using a static IP address chances are that you are vulnerable unless your provider sells you an extra firewall appliance, and some of these cost several hundred dollars.
I am part owner of a computer reseller/consulting firm and I have
referred several customers to NT and have had nothing but positive
feedback. If you want to save your company some money and make your
boss think you are a genius, you need to contact NT.
Sincerely,
Jeff Wright
Vice President
Computer Service & Sales, Inc.
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Network Telephone Corporation
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