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 Review by Quahog 
UPDATED: 1 year ago
member for 7 years, 141 visits, last login: 17 days ago
 South Paris,Oxford,ME
 $35 per month
 about 3 days
 Verizon
 "Stable Service,"
 "Long Wait times for Customer Service, Lack of Services"
 "If you want speed, go somewhere else"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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I am new to this area and after a year of living in broadband no-man's land it was SO good to be able to have high speed internet again.
I first decided to go with Verizon DSL I signed up a month before I moved so the service would be running fairly soon thereafter. So my phone service was turned on the day we moved in, but I still had to wait another 2 weeks for the DSL. No Problem I thought. It then turns out that Verizon had given me another vendor's number and they needed to change it. When that occurred I asked if this was going to upset my original DSL order. The answer was of course no it will not.
After a few day I still had not received my modem, so I called Verizon and I am told that because of the new number I had to set up a new DSL order with another wait of 2 weeks. This was completely unacceptable, so, I decided not to order the service.
It was about this time I ran into GWI website and began to look at ordering the service. The price was a bit more than Verizon's was with out taxes and fees, but the service was faster, much faster. So I ordered the regular service 3/768 for about $35 a month. The very nice sale rep I spoke with told me it could take anywhere from 3-6 days for the service to be activated. 3 days later I receive my modem and when I plug it in the service was already ON !!!!! I have a dynamic IP but will see if I can change that to static. I did call customer service to give them my Ethernet card's MAC Address and the wait was HORRIBLE I was on the phone for a whole hour before I finally spoke with someone. However for the price and speed and so far reliability it is a minor inconvenience . I would recommend it to anyone in the Norway South Paris Maine area
***Update***
I have since switched to their premium tier service 5mb down 1mb up My actual speeds are about 4.8mb down and 700k up not too bad for being about a mile away from the central office in Norway. The service is VERY reliable with only one outage due to maintenance . I am wondering why there was no email or other notification that the service was going down.
****Update****
December 23,2005
Looks like GWI wants to scale service back from 5mb to 2.5mb due to lack of use in the Norway/South Paris area Personally, I think this idea stinks and I am quite upset to say the least. I knew this service was too good to be true.
Well, they dropped the speeds and since the decrease the service has been terrible. I have also just found out that my bill is only going to drop by $5.00!! They drop my bandwidth by more than half and they are only dropping the price by five. Looks to me like the next thing to drop is me.
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Review by Litbeavis
UPDATED: 4.1 years ago
member for 5.2 years, 4 visits, last login: 4.1 years ago
Rollinsford,Strafford,NH
Contract price not specified.
"Great if close to a CO , in a new house, with good wiring."
"Poor service, long hold times, often outages"
"I'll stick to the higher cost cable for now"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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GWI is great IF, your close to a CO, and the wiring in your home is new ( less then 10 years old) 99% of the homes are not build in last 10 years. 80% of the customer base is at 14,000 ft giving them very poor speeds and inconsonant connections. I would like to also point out that as a former employee of GWI, I see that 10 of the 12 reviews were posted by current employees.
Calling into support places you on hold ( prime time 3 pm to 10 pm) for well over an hour, calls back are 2 hours if at all that day. Expect to see worst call back and hold times and they get ready to lay off more people.
Nobody comes to the home to install anything, then send you the modem in the hopes that it will work when you hook it up, 50% of the time this is not the case and the customer is then down until then can get somebody to the home, in 99% of the cases that can take up to a week. Leaving you without service until then.
Dispatching to your home is the LAST step. The first thing they do, is tell you the customer to go outside the home with a screw driver, and open the phone NID and try testing the modem and service on your own. This is something everything other company ( ever verizon) will come to the home and do for you.
I would test out GWI and see if you get a good connection and speeds if you do great keep the service, if not cancel right away as trouble shooting could be a long painful process.
**UPDATE** It seems the CEO of GWI felt he needed to post on my review? I am insulted that you would even hint that I would lie due to the fact that I no longer work there. I fail to see how being a former employee makes what I posted fales, it would seem as a former employee I would know better then anybody what the in's an out's of support and service at GWI was? I say was as I stopped working there over a year ago, at the time I was a supervisor at GWI and everything I posted was 100% true.
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Great Works Internet
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