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Review by msg 
UPDATED: 7 days ago
member for 1 year, 4 visits, last login: 4 days ago
 San Francisco,San Francisco,CA
 $32 per month
 about 4 days
 AT&T
 "Fast loop transfer on sign-up, high reliability, overall a good value"
 "Contracts, contracts, contracts"
 "Highly recommended if you want to attach DSL to an existing voice line"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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UPDATE January 2010:
My original 1-year term expired. I received a reminder e-mail noting that if I went month-to-month, the price would go up to $28. I ordered a Fusion dry-loop circuit from sonic.net, and was planning to replace the DSLX circuit.
Reliability over the past year has been totally bulletproof. At one point, I had to move my DSL modem. For fun, I checked out the DSL diagnostics, and it had been something like 9 or 10 months since a retrain. I have never noticed any downtime. The only reason I am leaving DSLX is that I don't want to pay AT&T the money for the underlying phone circuit every month, since I've essentially cut the cord and gone to a cell phone now.
I would strongly recommend DSLX for anybody who wants to use line-sharing DSL.
ORIGINAL REVIEW:
I have been a speakeasy subscriber since 2003, but the price was a bit higher than other alternatives. After reading the reviews, I settled on DSLX's 3 Mbps down/512 kbps up dynamic IP package for a promotional 1-year term of $19.99/mo.
I placed an order to move from Speakeasy on 9:30 am on a Monday. The telco moved the loop over on Thursday morning at about 8:30, with service provided by my old ISP until that point. On Friday morning at 7:45, the DSLX service was up. Total time elapsed between order and traffic: less than four days, with only one day of outage.
Self-install was no big deal, since I had already wired up the house. Instead of taking the DSL modem from DSLX, I started using a secondhand 2wire. It's a 1000SW, which works fine, although it is not on the DSLX supported modem list.
After turn-up, I noticed that my DSL modem (a 2wire device) was reporting a sync of 2496 kbps, which is about 500 kbps short of the target line. I wrote an e-mail to DSLX support, and a tech called me in an hour. He worked with AT&T to get the cap lifted, and 10 minutes later (!) I reset the DSL modem and it synced at 3008 kbps. Tech support even called back to make sure the cap was lifted. They clearly understood the issue, were easy to get a hold of, and resolved the issue promptly.
With the cap gone, I've been getting ~2550 kbps / 450 kbps net throughput as measured by a variety of speed testers.
Service for the initial few days has been solid, with the DSL modem reporting only a few seconds of downtime.
My only service complaint is that DSLX does not run an NTP server, so I needed to configure the NTP pool (see www.pool.ntp.org) rather than use a low-latency NTP server in the ISP's POP.
I've read a bit about the renewal dance, and it's frustrating, but I guess that's part of the price you pay for value.
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Review by docrice
Posted: 14 days ago
member for 1.8 years, 675 visits, last login: a few minutes ago
Fremont,Alameda,CA
$23 per month (12 month contract)
about 7 days
"Overall pretty reliable"
"Tech support isn't super sharp as they used to be"
"Would recommend to friends, but I haven't researched other options yet"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Have had a DSL Extreme account for about 4.5 years now. They've pretty much been near-perfect reliable. Years ago, their first-level support were generally right on the mark. I could send them a packet trace and they'd know how to parse it. I called in once a few weeks ago and their first-line support can only do so much now.
I'm now on a monthly plan and would only consider switching if the new provider doesn't have outsourced support and has a relatively competent first-level staff.
I can't say much about the speed on my account since I'm opting for the cheapest option possible. I don't require large bandwidth for the kind of work I do.
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Review by DwayneDD
UPDATED: 15 days ago
member for 313 days, 31 visits, last login: a few hours ago
Los Angeles,Los Angeles,CA
$23 per month (12 month contract)
about 4 days
AT&T
"Good price, tech support in English. Dependability was good for the past two years."
"Tech support seems kinda shaky."
"Dependability shaky lately."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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January 24, 2010 update. However, I have been having problems now for about a month. It started 4 weeks ago when I would lose connection always around midnight. Since I go to bed around 12:30am, it was a minor annoyance since everything worked fine in the daytime. But, just before the rains started to hit Los Angeles, I started losing connections about every 5 minutes and it would be lose for 10 minutes which made it pretty much unusable. I sent an e-mail to DSL extreme hoping that would fix it, but the problem continued, finally, I made a call. The DSL tech lady re-set the connection on her end, which worked fine, I lost a connection about 5 minutes after the re-set, but smooth sailing for to days after that. However, I notice now I seek to drop a connection about half the time I try to log into MSN messenger and I dropped a connection logging into DSLReports to write this review. My speed is still pretty good 1196 last time I checked, but my connection is not as solid as it used to be. It's been a rough month with DSLExtreme. My contract is up for renewal in April, I will probably check out the prices of the competition, but if the price is the same and the competition doesn't have clearly better reviews, I will stick with DSLExtreme on a month to month for a while before re-upping for a year. The bloom is off the rose though.
January 24, 2010 update, later update. My connection has been down today about as often as it has been up. My last two speed tests were 310 and 700 up on download side. Clearly unacceptable. Definitely downgrading my opinion until this gets fixed and STAYS fixed for at least a week.
Followup comments:  
Last Straw
@dslextreme.com
| I thought it was just me . . . After this past week of aggravation and frustration over DSL Extreme, I decided to post as many complaints about the service on as many review boards as I can find. I happened upon your review and, boy, does it further fuel my fire.
First, let me say that I have been a loyal customer for four years now and, up until recently, I have been quite satisfied with the service.
Similar to your own experience, coinciding with the recent storms in Southern California, I have been losing my internet connection. In the beginning, like you, it happened around midnight, but it is now occurring during the daytime as well.
I've contacted DSL Extreme's customer service four times already. They've conducted the same tests each time. The first time, the agent admitted that he noticed interference on the line but could not identify it. He temporarily fixed it and agreed to send me a new filter, though he said it would take about two weeks for me to receive it. I figured that was alright, since the connection was now working.
The second time I called, the agent had me run the same tests and fixed the connection - again, temporarily.
The third time was just about the last straw. The agent blamed my troubles on my browser (Firefox), then on my OS (Windows 98). Interestingly, using a different browser had no different effect. And, since the connection was working just fine all night and up until two hours before I called them, I find it hard to believe that my OS suddenly decided to stop the connection. Plus, I tried the modem on a different phone jack connected to a pc with Vista and had the same issues.
The last time I contacted them, the modem's "line" light kept going from solid to blinking, as if searching for a line. The agent told me that I would have to wait two weeks for the filter before he can do anything else. I asked if I would have to pay for two weeks of not having an internet connection, and he replied that there was nothing else he could do until I tried the new filter!
Now, after reading your review, I suspect that my browser, OS and, even, filter have nothing to do with the problem. It sounds like a global DSL or AT&T problem (I would not be surprised either way).
I will sleep on it tonight, but tomorrow I am going to consider canceling my subscription and moving to a competitor. | |
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 Review by DavePR
UPDATED: 19 days ago
member for 1.6 years, 315 visits, last login: 1 days ago
Canyon Country,Los Angeles,CA
$35 per month (12 month contract)
about 5 days
AT&T
"Security, Uptime, BBR Forum Presence"
"The Phone Company is involved"
"Squeaky wheel gets the grease, Bobby."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Smooth sailing for the past few months. I am updating the review at the behest of BBR. I generally am invisible unless I am whining. I do lurk.
Still lurking.
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 Review by ErRoR
UPDATED: 28 days ago
member for 7.2 years, 871 visits, last login: a few hours ago
Tullahoma,Coffee,TN
$50 per month (6 month contract)
about 5 days
"Fast and pretty stable"
"none that I can think of atm"
"pretty good service imo."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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I like this service pretty well over all.
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Review by jamesmck
UPDATED: 28 days ago
member for 28 days, 1 visits, last login: 28 days ago
Pasadena,Los Angeles,CA
$30 per month (12 month contract)
"Consistent connection; courteous customer service"
"Long wait to talk to customer service; Overcharged for available service"
"They charged me for more service than they could offer! And I can't get out!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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At least one other reviewer has mentioned that DSL extreme will allow to purchase internet at speeds that they cannot provide. Unfortunately, I didn't read that before signing up with them, and now I am apparently stuck in a contract for 1.5 mbit/sec service at the 3.0mbit/sec price!
For nearly 8 months now, I have been paying for 3000/384 kbit/sec service through dslextreme, and very consistently, speedtest shows that I am receiving just about 80% of 1500/384 kbit/sec speeds. I finally got suspicious that they had some switch flipped the wrong way, so I contact them in hopes of resolving the issue.
After several unsuccessful attempts to contact customer service via live chat (on the first few tries, I gave up after 20-30 minutes of waiting), I finally got a warm body who was very quickly able to explain the problem. After running a CPSOS test, she confirmed that I am at too great a distance to receive 3000 kbit/sec service, and that the best they can actually offer to my residence is 1500 kbit, which is exactly what I am getting. She explained that I should look into downgrading to 1500. So far so good; at least the problem is clear.
The customer service rep switched me over to billing, who politely explained to me that I cannot downgrade my service without a $50 downgrade fee, nor can they offer any kind of recompense for selling me service for months that they ought to have been fully aware they could not provide. The justification the billing rep gave me was that they "cannot guarantee speeds." Cancellation is not a reasonable option either, as the fee is a walloping $250!
I understand that an ISP cannot guarantee a particular speed to a particular customer, but if they are offering tiered service at tiered rates, they should not be allowed to sell service at a particular tier and then provide service at a lower tier.
That said, the customer service reps were very informative and courteous; the sales rep even explained to me exactly when and how I could cancel my service. I am very frustrated, though, that for now I have no choice but to continue overpaying for internet service until my contract expires or to pay EVEN MORE to rectify a mistake that was really theirs, not mine.
DSL Extreme needs to keep better track of what service they can offer to which customers, if they hope to keep those customers.
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Review by snake2
UPDATED: 29 days ago
member for 2.9 years, 8 visits, last login: 8 days ago
Cerritos,Los Angeles,CA
$27 per month (12 month contract)
about 3 days
Verizon
"Monthly cost, speed and ease of switching"
"Have to sign up for one year to get best price"
"Speeds seem to as advertised for now and the price is right"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I was with Verizon DSL for six years. As the years went on, prices went up and speeds slowed down. Was paying $37.95/mo. for 1500 UP/768 DOWN. Multiple speed tests gave results averaging 1200UP and 137D DOWN. I have seen results as low as in the 400's for DOWN/30 UP, but I won't say that was the norm. I considered FIOS, but based on reviews, I wasn't sure I wanted to deal with the billing hassles. So I looked for a alternative to my current DSL Service.
I plan to update this semi-regularly as to check the consistency of DSL Extreme.
Speed/Package ordered: 3Mbps UP/768 DOWN
Price: $24.95/mo.
Ordered online, was very simple. Install was simple as well
Bought a modem from DSLExtreme, Brand is a D-LINK DSL-23208
Notes: Plugged in DSL modem and replaced line filters. Confirmed I was getting a valid connection but could not open any webpages. Called their Support and was on hold for less than 1 minute. He explained to me that I have to set up PPoE authentication in my wireless router and let it hand out DHCP. As soon as I did that, I was connected immediately. Speed test results thus far seem good.
Initial impression is good, But I'll have to see. Lots of people write their service was great at first then went downhill.
Followup comments: striker325
join:2009-08-11
Pacoima, CA | Modem Did you pay for the modem that they sent you or was it free. Also if you paid for it how much did you pay? | |
| | snake2
join:2007-02-18
Cerritos, CA
 ·DSL EXTREME
| Re: Modem Hey Striker,
My DSL modem I had with Verizon was ancient, so I bought/rented? it. The initial cost + the modem was 45.55. It used to be on my billing page, but now it just shows my current balance. I think the modem was free, but had to pay 14.95 for shipping + tax. I found the invoice, but doesn't list out the modem specifically.
$4.95 VISA 1/5/2010
$22.88 VISA 1/5/2010
$17.72 VISA 1/5/2010 - Modem?
Hope this helps. If not, use their online chat on their site and a sales rep should be able to answer your questions. | |
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Review by FordBronco
UPDATED: 29 days ago
member for 7.8 years, 1226 visits, last login: 2 days ago
Mountain View,Santa Clara,CA
$62 per month (12 month contract)
about 10 days
SBC
"Static IP's , Speed and reliability ,fast and professional service response,Customers complaints and needs are taken seriously"
"Value of the package selected is not competitive anymore."
"The best ISP I have been with, and the longest."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Update #4: January 10 2010
Even good times come to an end. Even though the reliability and tech support and service, is still excellent, the competition caught up value wise.
I had the 6MB 59.95 lifetime warrantry price freeze package. Was a good deal six years ago.
I switched to U-Verse Fiber with 18 Mb and pay only a few bucks more than what I paid for my 6 Mb line.
Thanks for the great ride DSLE. I will check back from time to time, to see if you offer any new packages for my area. WIll miss the free newsgroup access though. 
---------------------------------------------------------------
Update #3: April 6,2005
Not alot to report,but thats a very good thing.
DSLE service is still rocksolid,fast and reliable with a excellent tech/consumer service on their forum here at BBR.com.
Im still with the 6000/608 package and everything is just fine,no problems whatsoever.
Im a happy camper!
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Update #2: March 14,2004
Upgraded to the 6000/608 promotional package from the 1.5/256 plan.
DSLE offered the promotional package a month or two ago,with lifetime pricefreeze guarantee for 59.99. I checked if I qualify,but unfortunately I didnt at this time. Im a little bit over 9000 feet away from the CO and the distance limit was 7500 feet at the beginning. But 5 weeks later,it was raised to 9500 feet. I qualified and ordered the same day. Also DSLE raised the amount of static IP's to three,for no extra costs.
My activation date was 10 days later ( btw : without downtime),but I was capped at 4Mbit,because there was noise on the line and higher speeds made the connection unstable.
A DSLE tech called the same day and told me about this and tried to find the source of it,because I was at the border of gettin full speed. He told me to check the alarm system ,but I didnt had enough time this day ,so I told him I will call back when im done. He called back 2 days later (he had a day off) and checked the line again. No difference in the noise level so we tried to lower it ,by using other cables etc.
An hour later we gave up,but im still lucky&happy to get the speeds I have at this distance (435 KB/s down and 41 KB/s up) . He was VERY friendly and helpful and listened to my questions and suggestions.
I raised the pre sales information ratings to the max,because it was excellent on their webpage and here at BBR at the DSLextreme forum.
This ISP rocks! I wouldnt change DSLE for another ISP (I can also get Comcast 3Mbit cable) even if I would still be on the 1.5 plan. I never had an ISP before,which takes the customers that serious and listen to their suggestions and complaints.
Keep up the good work guys!!!
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Update #1: March 07,03
Not much to add. I moved to Mountain View and the transfer went very smootly..my speed is even a tick faster then in Campbell and everything is just fine.
There was of course the issue with the overloaded No. Cal network. But the upgrade was very fast and quickly. The problem was that No Cal customers now had to go over LA,as a first hop ,which increased the ping up to 50 ms...but they reacted on the feedback here on the Forum and established a new Gateway in SF,which lowers teh ping to 15ms. But i have to say i never had problems with the higher ping..even playing online games. Just the DL was very slow for 2 weeks during the upgrade,but every customer could fill out a form to recieve a credit ,which results in a lower DSL bill for one month.
All in all,i still feel very comfortable with DSLX.
----------------------------------------
Orig. Review:
I live in Campbell,CA and for a long time it was hard to get a good DSL Provider for this region...or non at all.
Then I read on DSLreports that Pacbell put up a repeater just around the corner where I live ,so i checked the DSL Extreme page for availability in my area( tried it a year ago but I was not in their range) and this time it was fine.So i decided to go with the 384-1500k/128k (guaranteed speed plan) month to month and the self installation. I had some questions before I want to order so I wrote an email ..and had an hour later a reply.Unfortunaly they didn't answered all my questions..instead they wrote me that I wouldn't have to pay this or need this if I go with their yearly contract (which wouldn't be that bad..but I wrote them five mails and all the time the same problem). Also they answered two questions wrong (if the hardware is included in the $200 Pacbell installation...in the beginnig I want to have Pacbell made the installations,cause I thought my inside wiring is damaged...fortunaly it isn't). The answer was yes..and also they told me the modem is send with the US Postal service...but they used UPS (the modem arrived three days later than the line activation date..thats why I called them).
So yes..these are the only complaints I have...except my Email account didn't worked correctly..but aftter letting them know about it, it was fixed in half an hour..so no big deal.
No problem with the installation of the modem and my speed was 843/90 and 0% packet loss the first day..and now its up to 1200/110 and stable...still no packet loss.
I'm HIGHLY satisfied with DSL Extreme yet ..after all the years without a chance to get an good DSL Provider..I finally got one that ROCKS!!!!!!! So.. I dont care about the small problems when ordering anymore..it was worth it!
Keep up the good work DSL Extreme.
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Review by Oedipus
UPDATED: 31 days ago
member for 4.7 years, 854 visits, last login: a few hours ago
Clovis,Fresno,CA
$35 per month (12 month contract)
about 7 days
"Great pricing, killer service"
"AT&T"
"Couldn't be happier"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have two DSL lines in my home; one is from AT&T directly and is synced at 768/384, while the other is from DSLX and is synced at 6016/768. As I discussed in my AT&T review, the line is topped out at the current speed because of the bad line readings on that pair. I decided that it would be wise to get DSL for my other phone line as well, in order to spread the load out and allow myself to multi-task a little bit. 80KBps down doesn't get you very far anymore!
So, I decided to try out the folks at DSLX, whom I had wanted to use since 2005. I ordered the 1.5/384 package, knowing that it would likely be as good as I could manage with my distance from the CO (14k feet, according to David in ATT Direct). I ordered on a Friday and it was to be active the following Friday. On Wednesday, the DSL light on my 2wire went from red to green and I was flying (so to speak) at 1.5/384. I decided to look at my line readings, which on my AT&T line are just horrible. I was ecstatic to see that my DSLX readings are better than almost any other readings that I have seen on BBR, and they were more than good enough to support the 6016/768k package. In fact, my reported max rate was pushing 10000k down and 1200 up. I don't know how this is possible, since my ATT line max rates at 1200/700, but I decided to go for the upgrade to the 6016 package anyway.
Once again, I ordered on a Friday and the activation date wasn't to be for another week. That week came and went, with no change in my sync rates. I waited for several more days to no avail, so I opened a ticket with DSLX. A few days later, I got a call on my cell and home number from a clearly non-foreign tech support guy from DSLX. He informed me that ATT sprung up some kind of error when they tried to push the upgrade, which I am not surprised about because of the poor capabilities of my other line. I believe that ATT didn't want to do the upgrade because of what their database said about my address, but regardless of the reason DSLX pressed on and told me that they would give me a call with an update.
Several moons later, no call, no update to my ticket, nothing. I know that Zak and George and the rest of the crew in the DSLX forums would be able to help me, but my ticket was still open so I decided to wait. It's now Monday, December 22, and I am now synced at 6016/768 with no issues.
While their correspondence with me has been touch-and-go, they did get things done for me and I am very impressed. This is a company that I am proud to support.
Edit- Speak of the devil, just got a follow up call. Keep up the good work, guys.
Update 2-5-09: Service is proving to be bulletproof. Pings to some BF2 servers in CA are less than 10ms, which is less than a third of what my interleaved line pings the DSLAM at. Speed never wavers outside of 5000-5200 / 620-650, and it has been put through it's paces at all hours of the day with no hesitation. I'm very pleased.
Update 7-28-09: Nothing new to report. The line has been used to its potential over the past few months and there have been no hiccups or threatening letters. Speed is identical no matter what time of day and pings continue to be excellent.
Update 1-8-10: Sadly, I had to cancel the service because Comcast is my primary ISP now. If they do something stupid (which they will, I'm sure) then DSLX will have me as a client again, no question. They are a fantastic ISP.
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 Review by jadinolf
UPDATED: 36 days ago
member for 4.5 years, 2561 visits, last login: a few hours ago
Ojai,Ventura,CA
$24 per month (12 month contract)
about 14 days
AT&T
"Reliability and tech support"
"No dialup included in price"
"Fantastic"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Ordered 384/1500 for $12.95
Install was nice and clean
2Wire 1800HG, 2Wire USB adapter, 2Wire HPNA adapter. (5 computers)
Sorry, I don't know all the buzz words so I can't answer everything..
All I know is that all is perfect with DSL Extreme.
I have been with DSL Extreme for a little over a month now and have had absolutely no problems nor do I anticipate any.
Update 03/05/07:
I have been with DSLX for almost 9 months now and all is still well. There have been only two minor outages during this period.
Very close to 11 months with DSLX and all continues to be well. No problems at all. (5/11/2007)
I year of DSLX now and I have renewed my contract. All continues to be well.
8-21-2007 I was just thinking today, when is the last time you sent an IM to the general manager of your ISP and received a reply? Did you ever do it with AT&T?
I can do it any day of the week with DSLX. A great reason to sign up with them or... isn't that important to you? It is to me and I love it.
1-8-2008 Still running fine. So happy I stayed with DSL Extreme.
5-1-2008 Here I am again. Have just renewed for the third year and am very happy with my monthly cost as well as the reliability of my DSL.
I recommend DSL Extreme to anyone not happy with their present ISP..
6-7-2008 Back again. I have been helping friends who have AT&T with their Internet problems. When they call tech support, they get shuttled off to some foreign country and on many occasions, the tech support people are difficult or impossible to understand. Not so with DSL Extreme where the people speak North American. What a pleasure.
Well, I "reenlisted" on July 1 and all continues to be great. New monthly cost is $23.83. Bear in mind that I'm a guy who is on line probably 18 hours or more a day so if anyone would notice problems, I would. No complaints at all.
9-18-2008 No loss of DSL at all.
Finding my way through the new email setup. I will resolve the unusual things I have observed. For the record, I am usually not resistant to change but I prefer the old way this time.
June 1, 2009
I got my renewal notice this morning. With a contract, my monthly cost remains the same ($23.83) so I re-enlisted.
I am very satisfied with the service I get from DSLX. Have only had a few very minor email problems and that's about it.
Again, I encourage anyone who is not happy with their current ISP to give DSL Extreme a try.
7/2/2009
Well, here we go with another year with DSL Extreme. Hopefully, this year will be as uneventful as the previous years.
I sometimes wonder why people have so many problems with DSLX. as reported on their forum. I also wonder why they don't call tech support instead of taking a shot at the ISP on line. Oh well.
1/4/2010
The system reminded me that it has been 185 days since I updated my review.
All I can say is that I remain satisfied with the service I receive from DSLX and I will stay with them until something untoward happens. I don't anticipate that.
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