next review in page
Review by chazb28 
member for 10.9 years, 116 visits, last login: a few minutes ago
updated 2 days ago
 San Francisco,San Francisco,CA
 $67 per month- (12 month contract)
 about 10 days AT&T "product offerings" "communication, installation nightmare" "I wish I had never ordered this ADSL2+ upgrade"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Final update, 5/14: I wish things would have worked out with the 10Mb service, but it was not to be. The best that could be reliably achieved was at the same level as my legacy 6Mb product. Not surprisingly, the idea of paying more, and locking myself into another contract, for the same level of service seemed pretty silly. There were some ensuing billing issues once I decided to cancel the order, but they have since been resolved to my satisfaction.
All in all, I've been left with a bad taste for twisted-pair service. There are too many parties involved, and when things went wrong I felt like I was in the middle of a pair of divorced, dysfunctional parents. So, I canceled DSL (Extreme) service altogether and signed up with a wireless provider.
My advice to DSL Extreme: refine your prequalification in order to set better expectations.
_____________________________________________________________________
Update, 4/13/12: Things are not going well at all. It started with a missed appointment by the local telephone company which burned up a day off work for nothing. That is beyond the control of DSLX, I realize, but there was no communication from anyone beyond an updated and rescheduled local telco visit on the Covad website. So I burn a second day off to receive the local phone company tech. I had ordered a 10Mb line, but the tech installing the circuit said I was too far (8100 ft.) from the CSO for 10Mb service so he was going to install an 8. 8's not what I ordered and only slightly faster than the 6 I already have on my legacy DSL line, so I didn't really want to push forward with this install at that point. I asked tech if I could speak to billing in order to find out what the monthly charges were and if I could have the install fee adjusted somehow, and all of a sudden dude doesn't speak English until I finally give up and say "Go ahead, fine." Not happy but what can I do at this point? Then Covad ships the modem and schedules another tech install for yesterday from 8AM to 1PM. At 1:15, a tech wearing a Megapath lanyard shows up and gets to work. He asks which jack I want to use and I point to a jack in my kitchen as it's easier to work with than where my legacy DSL modem jack is. I had figured I would save some time and hassle by having him set it up there, where I could quickly reconfigure my laptop and test without having to reconfigure my router. He notices I have voice on my existing DSL line and says the order is for a "dry loop" (no voice). Nowhere during ordering ADSL2+ did I see that I would have to give up my voice line. So, he says he won't touch the existing setup and will instead set it up on a dedicated jack, the one in the kitchen. I tell him that I didn't want the connection permanently fixed to that particular jack but he is unwilling to move it. Fine, I say, I'll live with it. Then as he's testing he says the signal is weak although quality is alright, and that I'm probably going to have to drop down to a 6Mb service level. I explain to him how I initially ordered 10, was bumped to 8 by the tech installing the circuit, and now I'm being told to live with 6, which is what I already had. He does some more testing and says he's getting 7.4 even with the weak signal, so I tell him I'm happy with that. He says that if the "DSL" light on the modem starts flashing that I should call DSLX and have them drop me to 6, and he leaves with everything working fine. Five minutes later, the connection drops on the modem. It comes back briefly. Then drops again, and stays down. I call DSLX customer support, and the guy asks me which brand modem I have. I tell him and he says "That's not a DSL Extreme modem." Uh, this is what was shipped to me by you guys, I said. He says line is fine but I can tell he's looking at my legacy DSL line because he says "You're still connected" when my ADSL2+ modem is off. I explain the situation AGAIN and he puts me on hold "to talk to his manager". Then he comes back and says someone will call me within 2 to 3 hours. Well here I am 24 hours later, no one has called, my ADSL2+ modem will not connect, my legacy DSL line has dropped from 6 to 1, and my voice line is unusable due to noise. Not returning calls, and no response from my post in this site's DSLX tech support forum. I really hope they don't expect me to shell out nearly 400 bucks for destroying my voice and data lines.
Update, 3/12: Service has continued to drop intermittently ever since setup. Something tells me it is tied to the occasional bouts of extreme noise (enough to make the person on the other end of the line completely unintelligible) I hear during voice calls on the same line. Considering my location (downtown SF) and distance from the CSO, I can only imagine the state of the infrastructure being relied upon. So, probably not DSL Extreme's fault there.
Anyway, just ordered ADSL2+ DSL: 10.0/1.0Mbps. Covad/Megapath will be arriving Monday for the first part of the install. I'm hoping the new modem and line setup will solve the above issue, but I suspect it will not due to the aforementioned aging infrastructure.
It's a very expensive upgrade at almost $330.00 for setup, first month, and installation, and they were not willing to discount the charge despite me being a longtime customer. Will post updates as they occur.
________________________________________________
Update, 9/10: Service drops regularly once or twice a month, on rare occasions as much as every other night. A power-cycle of the modem resolves the issue.
________________________________________________
Update, 5/06: I noticed a slowdown and tests showed speeds of 3000/300. My initial IM to tech support failed to identify and resolve the issue, but after ranting and raving about it here in my review the General Manager contacted me to let me know he had looked into the matter. George gave me a very thorough analysis and explanation and I'm happy again. Thanks, George, you really know how to keep a customer happy. Hats off to DSLE customer service!
________________________________________________
Update 5/04: what DSL should be. Two thumbs up! One eensy, weensy complaint: the NNTP servers are topped at 30k down.
________________________________________________
Update 3/04: still satisfied--great speeds, no interruptions
________________________________________________
(2/2004) I've been through hell with two previous ISPs over the last seven years, but DSL Extreme managed to break my DSL curse. Excellent value--connected a day early. How cool is that!
Details: 6000/600 plan, automatic order, self-install kit, static
Comments:
 | next review in page (previous review)
Review by OCChineseGuy
member for 1.1 years, 11 visits, last login: a few hours ago
updated 2 days ago
- Yucaipa,San Bernardino,CA
- $33 per month
- (12 month contract)
- about 60 days
- Verizon (ex GTE)
- "Initial price was attractive"
- "Took forever to setup on existing phone lines...."
- "Complete thumbs DOWN !!!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I signed up for DSL Extreme for a second house I have. According to DSL Extreme Verizon had to run a new line to the house? Well that turned out not to be true, as when the Verizon tech showed up 60 days after I signed up. The Tech said did you know you have four lines to your house, yes I did. He tried to sell me Verizon service I said I don't need a phone line, I need internet. Anyways after being patient I got service. About two months after I got the service hooked up a drunk driver ran into the Verizon switch near my house, and the problems began. I called DSL extreme, I posted here. Their foreign customer service had no idea, when I told them Verizon's switch was damaged and my service hadn't been restored. Several times they said they could see my modem. Then I had intermittent problems when it rained, about a month before my contract was about to expire they finally got it working well. But I had had enough. Anyone reading this review has the unique opportunity to view what living with DSL Extreme for a year has been like. The worst part is when your contract is up and you try to cancel they just continue to bill your credit card. I have posted here and the GM of DSL Extreme had supposedly responded, however it has been over a week and I haven't gotten a confirmation. I mean come on a credit could be issued to my credit card in a couple of hours, not months or weeks.
Orange County Chinese Guy
Comments:
  dslx_gmPremium,VIP
join:2002-12-26
91306
kudos:15 | We never received a cancellation order on your account... OCChineseGuy,
As indicated by our customer service team in their email correspondence with you, we are waiting on Verizon to confirm the disconnect. Your line in their system is still currently connected and we are waiting on them fully disconnecting the line before we can make any adjustments to your account.
As I indicated, we never received a cancellation request from you. Though you sent over a screen shot of the order form it doesn't appear that you actually pressed submit on the order as this screen shot that you sent was simply the order form and not the confirmation page. Had you actually submitted the cancellation request you would have received an order confirmation number on the confirmation page as well as an email with that information. Do you have that information?
It appears that unfortunately you didn't fully complete the cancellation request hence we never received it and your service remained connected. That therefore means that we will have to pay Verizon for leasing your phone line through the cancellation date on your account and due to no error on our part we will be out that money. Regardless that issue was not caused by us and we will be losing money in the fees in the additional months we have to pay to Verzion we will likely still go above and beyond and credit you back.
It is very unfortunate that your cancellation didn't get submitted properly, but seeing as this was no fault of DSL Extreme it is even more unfortunate that we are being blamed in a public forum.
Again, once we get a confirmation back from Verzion our team will follow up with you.
George
--
George
General Manager
DSL Extreme
Will work for reviews.  | |
|  | Reviews:
 ·DSL EXTREME
 ·Verizon FiOS
1 edit | Re: We never received a cancellation order on your account... You forgot to mention that I also called DSL Extreme when the first charge in error appeared on my card(around 4/1/12). Your CSR rep said that a credit would follow. Now how would a credit follow, if the service is still connected? Can you explain that? However the credit was never issued was it? Nope, you billed me again! The the real shame is that it takes a public forum to get a response. This is 100% DSL Extremes fault, as the cancellation was properly submitted on 2/20/12. And the modem has been disconnected since Time Warner was installed, it should be easy for you to issue the credit as you should be able to see when modem termination occurred. If you leased the line its your fault and on your dime. If your intention is not to issue a credit then please let me now and I will follow up with a dispute via American Express. I have given DSL Extreme ample time to respond to my complaint, and issue a credit and you have yet to do so. Just look at the posts for DSL Extreme and billing issues, and you are trying to put blame on me.
Orange County Chinese Guy | |
| | | dslx_gmPremium,VIP
join:2002-12-26
91306
kudos:15 | Re: We never received a cancellation order on your account... said by OCChineseGuy:This is 100% DSL Extremes fault, as the cancellation was properly submitted on 2/20/12.
Can you please provide me with the cancellation order number that would have been both on the confirmation page of your order as well as emailed to you?
Again, the line has not been terminated by Verizon. Once that we will take care of the billing. We need to wait until Verizon completes the order on their end first though. I don't have a specific time frame from Verizon of when that will occur. Our team will contact you directly once we hear back from Verizon.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. | |
| | | | |
| |
| next review in page (previous review)
 Review by jadinolf
member for 6.8 years, 3817 visits, last login: a few hours ago
updated 4 days ago
- 93023
- $23 per month
- (12 month contract)
- AT&T
- "Reliability and tech support"
- "Satisfied"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Ordered 384/1500 for $12.95
Install was nice and clean
2Wire 1800HG, 2Wire USB adapter, 2Wire HPNA adapter. (5 computers)
All I know is that all is perfect with DSL Extreme.
I have been with DSL Extreme for a little over a month now and have had absolutely no problems nor do I anticipate any.
Update 03/05/07:
I have been with DSLX for almost 9 months now and all is still well. There have been only two minor outages during this period.
All is still good. Very happy to be with DSLextreme.
Very close to 11 months with DSLX and all continues to be well. No problems at all. (5/11/2007)
I year of DSLX now and I have renewed my contract. All continues to be well.
8-21-2007 I was just thinking today, when is the last time you sent an IM to the general manager of your ISP and received a reply? Did you ever do it with AT&T?
I can do it any day of the week with DSLX. A great reason to sign up with them or... isn't that important to you? It is to me and I love it.
1-8-2008 Still running fine. So happy I stayed with DSL Extreme.
5-1-2008 Here I am again. Have just renewed for the third year and am very happy with my monthly cost as well as the reliability of my DSL.
I recommend DSL Extreme to anyone not happy with their present ISP..
6-7-2008 Back again. I have been helping friends who have AT&T with their Internet problems. When they call tech support, they get shuttled off to some foreign country and on many occasions, the tech support people are difficult or impossible to understand. Not so with DSL Extreme where the people speak North American. What a pleasure.
Well, I "reenlisted" on July 1 and all continues to be great. New monthly cost is $23.83. Bear in mind that I'm a guy who is on line probably 18 hours or more a day so if anyone would notice problems, I would. No complaints at all.
9-18-2008 No loss of DSL at all.
Finding my way through the new email setup. I will resolve the unusual things I have observed. For the record, I am usually not resistant to change but I prefer the old way this time.
June 1, 2009
I got my renewal notice this morning. With a contract, my monthly cost remains the same ($23.83) so I re-enlisted.
I am very satisfied with the service I get from DSLX. Have only had a few very minor email problems and that's about it.
Again, I encourage anyone who is not happy with their current ISP to give DSL Extreme a try.
7/2/2009
Well, here we go with another year with DSL Extreme. Hopefully, this year will be as uneventful as the previous years.
I sometimes wonder why people have so many problems with DSLX. as reported on their forum. I also wonder why they don't call tech support instead of taking a shot at the ISP on line. Oh well.
1/4/2010
The system reminded me that it has been 185 days since I updated my review.
All I can say is that I remain satisfied with the service I receive from DSLX and I will stay with them until something untoward happens. I don't anticipate that.
6/1/2010 Well, I got an email from DSL Extreme - it was not unexpected-- my contract will be up July 1. I have signed up for another year. I am 76 years old so I hope I will be around to renew next year.
Of course, I am satisfied with DSLX. If I wasn't I would have moved on.
So there.
7/5/2010
Well, it's official. My charge card tells me that my monthly charge is one dollar less than last year. That's three years in a row with no price increase. How many people can say that?
2/1/2011
Not much to report on. All is well. I'll get back to you next time the DSLR crew prods me to update my review. 
6/17/2011
Renewed my contract again.
I can still IM the General Manager of my ISP. That's pretty hard to beat. Try that with AT&T.
No price increase in three years. What a pleasure.
Maybe I'm just a lucky guy but I am quite satisfied with DSLX.
Comments:
| | dsl extreme is the worst! Slow speeds are the norm w/ them but that was ok for me because I wanted it mostly for voip. These guys take over a month to move my dsl line to a different location. I called them 6 times and three of those they had no record of the call. I am on a contract so they kept dragging there feet. I gave the same information three times for the change of address before they got it. Only 2 out of the 7 employees were helpful. The others acted like they did'nt want to deal with it at all. When all was said and done it to 5 weeks to get service again and they wanted to charge me for the 5 weeks of there screw up. I complained and no one listened because i'm in a 1 year contract. So I told them that I would finish the year and never use them again and they then informed me that there is a clause in there contract that states that any change of address renews your contract for another year!
AAAAAAAAAAAAAAAahhhhhhhhhhhh
I now have to stay with slow service and make sure not to change address for a year to be free of these POS! | |
| | | jadinolfI love you FredPremium
join:2005-07-09
93023
kudos:8 | Re: That's Great Service! I had SBC (now AT&T) and also had excellent service with them for the one year I was with them. Went to DSLX only because their price was much better.
Could not be happier.
--
Printed on 100% recycled bytes | |
|
| |
| next review in page (previous review)
Review by vstrugatsky
member for 37 days, 1 visits, last login: 36 days ago
updated 37 days ago
- 95472
- $18 per month
- (12 month contract)
- AT&T
- "Can't think of anything"
- "Connection never worked, poor customer support, charged early termination fees"
- "Can't recommend"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I had a horrible experience with DSL Extreme.
I owned a 2WIRE modem that DSLE listed as compatible with their service.
Spent about month and a half talking with mostly incompetent technical support trying to get the service to work. No luck.
Found information on DSL Reports that the particular model I have, 2WIRE 2701-HGV, is cripple-ware and is not compatible with DSL Extreme.
Asked DSL Extreme for their own modem. The only option they have is a device without wireless access. With that device, I got service, but it would disconnect every few minutes.
At this point, I had enough, returned the modem and called to cancel the service.
Was told that I had to write them to cancel. I wrote the cancellation email and received the confirmation ticket.
But the service was not cancelled and I could not switch the provider. When I called back, they claimed that the cancellation ticket number I have in the email from them belongs to another customer. Unimaginable mess, their internal systems simply don't work.
They asked me to submit cancellation on their web page. That seemed to work, but they informed me that they are charging me the early termination fee of $170.70. For the service that never worked! Besides, they've charged me for three months of service that I never had. When I protested, they informed me that if I don't pay, my account would go to collections.
In short, pure nightmare.
Comments:
| | Your Problem? It sounds like you caused the problem you are blaming them for. You could have picked up the correct modem on ebay or even at Goodwill for a few bucks. | |
| | Reviews:
·Verizon Online DSL
·DSL EXTREME
| Re: Your Problem? Steve how did he cause his own problem when he said even with the supplied modem from DSLX he would experience disconnects? I don't understand why people start bashing people for giving their honest review. When they clearly haven't even read the whole review themselves. | |
| | | | said by ArizonaSteve:It sounds like you caused the problem you are blaming them for. You could have picked up the correct modem on ebay or even at Goodwill for a few bucks.
When you read the review you must have missed where up front the reviewer states: "I owned a 2WIRE modem that DSLE listed as compatible with their service." | |
|
 dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:10 | DSL Extreme I am sorry you had this difficulty. Unfortunately, the 2Wire 2701-HGV is a VDSL modem which does not support the correct settings you need for our ADSL connection. To use our connection, you must use an ADSL modem which supports RFC1483 / Bridge Mode and DMT (g.DMT), VP must be set to 0, and VC must be set to 35. The standard 2Wire 2701 model ADSL modem does meet these requirements and thus does work with our service, but the 2701-HGV is a VDSL modem which does not.
You mentioned that with the modem we sent you, you were able to connect, but were disconnecting every few minutes? If you'd care to try again, we can certainly troubleshoot that issue and find out why your connection was being intermittent and fix it. | |
| | | Thanks for honest review Thank you for taking time to do honest review of this ISP. | |
| dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:10 | DSL Extreme I'm sorry you ran into this difficulty. The standard 2Wire 2701 ADSL modem is compatible with our service and is listed on our website accordingly. AT&T's U-Verse service comes with a firmware-locked 2701-HGV VDSL modem, which is not compatible and not listed on our website.
The ticket number you provided belongs to a ticket opened for another customer on December 15th, which was before you started service with us in the first place. While it's theoretically possible the system ran into a technical error and gave you a wrong ticket number, I checked that ticket anyways and didn't see any cancellation email from you. If you'd like me to investigate further on this, please send me an IM.
You were indeed connecting with the modem we provided, as you yourself stated: "With that device, I got service, but it would disconnect every few minutes." I certainly don't consider that ideal, of course, but it does prove that we did connect your service in good faith. Unfortunately, you did not give us a chance to troubleshoot why your connection was being intermittent. If you should decide to give us another chance in the future, we will be happy to investigate this point further and fix whatever was causing the intermittency on your connection. | |
|
| |
| next review in page (previous review)
 Review by Iridium
member for 9.1 years, 1036 visits, last login: 4 days ago
updated 39 days ago
- Monterey Park,Los Angeles,CA
- $26 per month
- (12 month contract)
- about 10 days
- SBC
- "Cheaper than most other isps"
- "Cheap-ass quality dsl modem, can't port forward without addtnl equip."
- "5 stars"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
OK my 1 year contract ended a few months back. i was paying $40 per month, after my contract ended, it went up to $50. I called them, asked to switch my plan to a cheaper one, signed up for the 384-1.5/256 plan for $26, using a dynamic IP. They told me that the downtime would be about a week, actually was more like almost 3 weeks. At least for me, my speeds started to plummet down while i was waiting for Pacbell to disconnect my circuit, the process took about 1 week. So basically the whole process took about a month, but it was cool because I still had access to my dialup account. Reconnected, my speeds are around 700-900/200. Still not bad for $26 per month, and I live like 22k feet from the nearest CO. DSL Tech support kicks ass, rarely wait over 10 minutes on hold. I think the FAQ on the webpage could be more exaustive. Now I have 100mb of email storage, a pretty good spam filter, and 10, 25mb web storage accounts. I can't see myself using any other provider.
OK now it has been 10 months in my contract. Speeds are around 500k per second, still not even close to the 900 i was getting when i first started. I have no idea how far I am from the CO. Its still better than dialup, but not worth thr A$45 i am paying per month. I am eyeing the 6/608 plan, and i expect i will get about 1/3 the speed, which is 2mb down. My modem loses line synch a few times at random parts of the day, I might need to order a new modem.
UPDATE!!
One week later i am still loving the service. Im consistently getting around 1000/128. Running Counterstrike 1.6 (STEAM) the highest ping times are 50 so far, average around 20-30 for local servers. haven't used any of the usnet services yet. Modem gets quite warm. I bought a 50' Cat5 cable from Staples for around $25 to put my pc in my room. Works flawlessly, and haven't gotten any prompts for password/username.
I finally got dsl! After doing a ton of research between cable and dsl, i chose the latter. I ordered it online about a week ago. I got the 192-1.5/128 plan for $39.99 per month, dynamic ip, pppoe. Unfortunately for me the price went down $5 per month 2 days later, and they wont give me a cheaper plan even though its the same speed. I smell BS, but its only $5. About 4 days later I got a message on my phone telling me that my order was put through, and they were shipping my modem that same day. The next day I got my modem in the mail, and on my activation day after about 30 min on hold from tech support this afternoon, I was up! The self install is really easy, only thing is that the modem sucks... a cheap LinkMAX one...it isnt worth the $100 I paid for it. It is light and flimsy looking, almost like a toy. I would of liked to have a better one made by a big manufacturer. And it gets really warm, both the modem and the power supply. My speeds so far(using the tests on this site) are 800/128. That might not seem like much for most, but my phone line is terrible to begin with, and its still much better than 56k. I was expecting higher, like at least 1200. When I download from places like fileplaned, my speeds reach 120kbs. I will be doing some serious tweaking next weekend. Anyways it was a smooth ride sofar. I think their tech support could put more faqs and help on the internet pages. When I got my confirmation email, it had a link for setting up the service, but the link only had info about setting up my email and newsgroups, not the nuts and bolts info that I needed. Calling tech support should be your last resort, if the isp has enough written documentation.
Update, 2-15-05
Everything has been running smooth, no problems whatsoever. I think they might have upgraded my speed, now I am getting speeds as fast as 150kb/s. They allow 2 methods of email, using the regular way with your program of choice (Outlook/Firebird/ect) or use the webmail. They have an excellent spam filter, so far it catches like 99.9% of spam on the maximum setting. I don't see any other ISp that offers such great service. You can't go wrong. Also it is difficult to port forward because the modem won't remember your settings if you reboot. I was trying to run a Shoutcast server off my laptop, but the main server couldn't see my IP address.
Update November 1, 2006
Just got off the phone with DSLx Tech Support. My service was downgraded and capped to 384 because of the crap phone wiring inside my building. I can't fault DSLx for this, they have been top notch, but when my contract is up, I don't think I will be back. Cable is an option for me, but I don't want to pay the premium for the speed, but it looks like I have little choice. Next place I will look into must have good pots wiring.
UPDATE July 2007
My contract is up, I am considering ATT's $10 per month for 768 down, which is what I am basically getting now because the inside wiring is crap. BUT, for $5 more per month I can keep all my email addresses and webspace. I think I am going to sign another contract.
Update April 2008
My modem loses synch a lot lately. Rebooting it works for a couple of hours. One trick I use is to stream a shoutcast station while I am browsing, it helps a little.
My major problem is that my apartment manager and owner don't give a damn about anything. I am sure it is the crappy wiring outside. PacHell already came and the tech said the wiring was the worst he had ever seen. I have a friend who lives in Chino Hills, he has 50mb FIOS, while I have to suffer with barely 400kb/s. I think my only option now is to either get cable, or hook up with Sprint SERO, and get the unlimited EVDO data plan, and get that D-Link wiureless PC card router. I figure if I can even get 2mb down I will be doing better than I am now. Plus the fact that I can work almost anywhere with my laptop.
Update, November 2008
I finally got the issue fixed with PacHell. There was a problem in the wiring closet, I could not connect sometimes unless I made a call to my home phone with my cellphone. The line was not getting sync and when it did it would be for maybe20 minutes or so. Listening to a Shoutcast stream made the modem synch for a while longer but eventually I had to do the cellphone trick.
Well i had called the PacHell techs out several times untill I finally flipped out and confronted someone on the repair line about them having to always come out. Well whatever they did it worked, the tech said I wouldn't have naymore problems, thatr was over 4 months ago. So as a provider I have no problems with DSLx, but I hope you don't have shitty wiring with PacHell. I am sure Verizon has better wiring
Update October 29, 2010
I moved out of the LA area into Monterey Park. No problems transferring over my service. I did replace my old modem with one of the new modems and something I used to do when I was at work or school is to turn off my router and modem. With th new modem it takes a lot longer to sync, as long as 30 minutes, compared to about a minute with my old modem. Speeds have improved, I am getting 1.35 down and 0.32 up.
UPDATE 4-7-12
No problems execpt I have to leave the modem on all the time. When I had the old modems, you could soft reset the modems and you would be up back online in about a minute or less. The new ones take much longer, sometimes as much as 2 hours or more. I don't know if it is my circuit or my line or what. But other than that I guess I get what I paid for. I wish I had more speed, we have 3 people sharing a 1.1 down line, aparrently that's the best AT&T can do, not blaming DSLx because they have gone up and out of their way to keep me happy. I am considering cable just because I can get way more bandwidth than DSL.
Comments:
| | Happy to help troubleshoot. Hey, Iridium. Feel free to PM me and dslx_nick with your account info so we can troubleshoot with you. Your modem shouldn't be taking that long to sync up. | |
|
| |
| next review in page (previous review)
Review by raffman
member for 46 days, 1 visits, last login: 46 days ago
updated 46 days ago
- San Clemente,Orange,CA
- $17 per month
- (12 month contract)
- about 380 days
- AT&T
- "13 months of great service"
- "worried about modem return credit"
- "no problems--no disconnects for 13 months !! good speed !!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I'm new to dsl but have enjoyed my first experience with hi-speed internet using dslextreme for service. I have had no dis-connects and have not needed to use support for my 12 months of contract. The set up was easy with the supplied kit and now I'm finished with my 1 year contract.
I followed all there contract info and am returning the modem etc. as per contract. Hope all goes well !! I'm now trying AT&T dsl and will compare. Will update after the modem return and final contract review.
Comments:
| next review in page (previous review)
Review by pstar
member for 1.5 years, 2 visits, last login: 44 days ago
updated 47 days ago
- 94403
- $14 per month
- (12 month contract)
- about 5 days
- AT&T
- "Speed has been very good. Their modem and my TP-Link router was plug and play. NO configutration nessesary!"
- "None."
- "If they don't jack up my rates after the 12 month contract ends and speed and reliability remains as is, I've found a long term"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Ordered the 3000/512Kbps for $14.95/month. Great price. I haven't measured the speed but it streams sports broadcast seamlesly and opens web pages quickly. I tried to use my att speedstream 4100B and couldn't get hooked up. Turned out the modem was dead AND I had a bad phone line. DSLextreme had ATT out on Saturday morning after my scheduled Friday activation date. Customer support seemed local when I called, no calls to India or the bush in China. Customer service was very friendly and helpful. They called ME 1st thing Saturday morning when I was unable to get hooked up after midnight Satuday AM. I couldn't find a cheap modem at the local stores so DSLextreme shipped one to me in less than 3 days. Completely plug in and use and that includes my router! I expected to be dinking around with the settings for hours. ISP service is only as good as the last day but so far they blow ATT dsl out of the water. Keep my prices low DSLextreme and you'll have a long time customer.
Comments:
| | Lie Tax? Are they still charging the Lie Tax? Better known as the USF that they claim AT&T charges them and that every other carrier charges? | |
| | | | | | | Re: Lie Tax? Yes it's called a lie fee from DSLX cause you're the only company that still charges it and LIES about it. It's even been news on here before.
Instead of actually increasing your monthly charges you charge below the line and lie about it. No other DSL Provider charges these fees. Unless they're trying to make themselves better than others.
And yet you do not comment on the part about ATT requiring you to charge it- unlike others when you question them. | |
|
dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:10 | DSL Extreme Please do note that your price rate is based on an annual subscription. When your annual contract ends, your account is automatically converted to a monthly subscription (which does indeed have a higher price than the annual rate), unless you choose to renew for another annual contract. So, just remember to renew when your year is up. | |
| | pstar
join:2010-11-02
94403 Reviews:
·DSL EXTREME
| Re: DSL Extreme Please elaborate on when the account to can/should be renewed so it is not rolled into a monthly and additional fees are owed, e.g. at exactly 30 days, anytime before the aniverasry date of original order, etc. I don't want to be ding for not bring up to speed on the fine print. Thx. | |
| | | | | Re: DSL Extreme You will get an emailed notification 30 days before your contract is about to expire. This should be plenty of time to submit your renewal request. I don't have the exact number of days you need to give notice, but it is plenty of time. If there is an issue, billing usually will work with you. | |
|
 GD
@dslextreme.com | DSLExtreme beware Although I submit the cancellation order 30 days prior to the contract expiration date, the DSLExtreme keep charging. | |
|
| |
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 47 days ago
- 92705
- $18 per month
- (12 month contract)
- AT&T
- "Met expectations"
- "Difficult and usurious cancellation policy"
- "They want you to pay for an additional 30 days upon cancellation"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Rip Off:
Upon cancellation of service, at the end of the contract, they claim they
have the right to collect another 30 Days of fees.
Since the service ended and the affiliated land land was disconnected and
the service was not used...the fee is simply a rip-off.
If I ever consider another DSL provider, It will not be from this usurious
organization.
Mike Guido
Comments:
dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:10 | DSL Extreme Please note that our Terms and Conditions (»www.dslextreme.com/termsconditions?i=1), section 11 "Termination by Subscriber", does show that you need to provide us with a 30-day written notice when you cancel your account. We are not charging you after your account is cancelled, but the cancellation does not take place until 30 days after you submit the request (unless you request a later date instead). I'm sorry there seems to be a disagreement regarding such; if you'd like, please feel free to send me a PM and I can have a billing supervisor contact you. | |
|
| |
| next review in page (previous review)
Review by Eaglewatcher
member for 63 days, 12 visits, last login: 3 days ago
updated 52 days ago
- undisclosed location
- Contract price not specified.
- (12 month contract)
- "I'm not finding the good yet-it's gotten much worse"
- "So far, no good-much worse than that."
- "If you have time to waste, go for it"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
3/24/12
Here's the latest. I've still never gotten anywhere close to full speed, and am now running at about .70Mbps on a good day. DSLE wants to have the Telco come check the lines. I'm also suspicious of my router, which is making a high-pitched sound, barely audible, but there. They are sending a new router.
So, now in 3 weeks, I have spent hours on the phone, with email, troubleshooting, and am about ready to dump this altogether.
I've also since been informed, I'm 13000 feet from the CO, so I should downgrade to 1500. Ummmm. I might as well have kept my old plan, since now I'm runnin half of THAT on a good. day.
Frustrated???? I do work from home sometimes. Can't do it.
I have on-line classes that I can't deal with, since anything flash is in slow motion. This is so frickin pathetic.
I'm checking out Time-warner cable at this point, and am about to check out.
I've only had DSLExtreme one week. Seriously. Today is 3/14/12.
I left ATT's 1500/350 $29,95 plan, for DSLE 3000/512 plan at $14.95. Seems like a no brainer right?
I've already had at least 4 chats for support when I was able to stay connected, and about 5 phone support calls in the time. (Maybe more) My issue is speed, and loss of service.
It was easy to set up. I plugged in the modem my day of service began, and BOOM I had internet. I thought, how simple!
Then that night, my service dropped down to about nothing. I chatted with support. I jumped through some hoops, and nothing helped. So around and around I've gone since then. They have reset my line, done this, done that, tried to blame my copper wire, tried to blame my router?. I seriously don't know what the problem is, and it's kinda clear they don't either.
I was able to get 2400/440 speed at one point, but it was short lived. Now I am getting about 1240/330 pretty consistently, with occasional drops down to not much at all.
The last tech I spoke to, suggested he downgrade my plan for me, since he didn't think I would ever get the advertised speed.
So now I'm here at the DSLreports forum, asking for help.
I haven't given up hope I can get the advertised speed... but so far, not a happy customer.
We'll see what happens.
Cheers-
Comments:
| | Defective modem? I wonder if the modem might be the problem. If you still have the modem from your previous DSL provider you might try connecting to DSL Extreme with it and see if that fixes your connection speed problem. | |
| dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:10 | DSL Extreme If you'd care to PM me your details, I can have a Tier 2 tech investigate for you to find out what's going on. | |
| | | | Re: DSL Extreme Thank you. Info sent to email. | |
| | | | | Re: DSL Extreme Looks like we're trying to get a dispatch set up for you. Unfortunately, AT&T is closed today. We'll contact you tomorrow with dispatch times. Hopefully this will resolve the issue. | |
|
| |
| next page (previous review)
Review by knid
member for 1.2 years, 5 visits, last login: 57 days ago
lodged 57 days ago
- 92860
- Contract price not specified.
- "Nothing good anymore. Sad, but true."
- "Fraudulent billing practices (bills for higher capacity than possible), no response from customer service or billing."
- "Don't even bother. These guys used to be the best, but not anymore."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
We were very happy initially when we signed up with DSL Extreme in 2004. We contracted for 6Mbps down, and we thought we were getting that. Over the years, we had multiple issues with download speeds, and usually, their tech support was able to get things resolved. That was before they outsourced most of their customer support functions. Now ... we complained about slow speeds last week - we were only getting 224K down, and this was affecting our horse ranch business severely. I called to complain. Results?
1. They broke the circuit. Connectivity was not restored.
2. They promised to rebuild it on another router.
3. Connectivity was still not restored.
4. Dispatch for ATT was arranged (supposedly) for last Friday.
5. Friday came and went. No show. I called back several times, as we had rearranged our schedules to be home for the tech. Finally, dispatch was supposedly reset for Saturday.
6. Saturday came and went. No ATT.
7. Monday - now furious, I call back to find that ATT was only dispatched on Monday morning (yesterday.)
8. ATT shows up. Nothing wrong at our end whatsoever. Problem is with DSL Extreme routers.
9. ATT tech further explains that our local loop was NEVER provisioned for 6Mbps and that the maximum it would ever physically be able to sustain is 3Mbps.
10. DSL Extreme has nonetheless been billing us for 6Mbps service for over 8 years.
11. I call in to cancel our service.
12. I am told I cannot cancel service over the phone.
I requested to speak to a supervisor each of the times that I called in or emailed. No supervisor EVER responded. Thoroughly disgusted, and now a hostage of DSL Extreme until they process the cancellation. Fair warning. Do NOT use these people as an ISP.
It's kind of sad, as they used to be the best really.
Comments:
| | Profit This is what happens when a small indie ISP becomes a national company over night and has shareholders to please. Company goes down hill and the customers a number. It's no better than dealing directly with the last mile provider. | |
| dslx_gmPremium,VIP
join:2002-12-26
91306
kudos:15
2 edits | I reviewed your account... Hi Michael,
I am sorry to hear that you experienced and issue. I reviewed your account and show that you called into our support team on 3/16/2012 requesting assistance with your connection. Our support team reviewed your account and thought that a circuit change may be necessary and indicated that they would open a ticket with AT&T.
Because the circuit was based out of a remote terminal in order to fully trouble shoot AT&T has to dispatch out on those lines. I do see that AT&T missed your dispatch and I sincerely apologize for that. I do show that AT&T did come to your premise on the 19th and per their notes they found a defective cable and repaired it.
The package that you are on is a 3000-6000/512-768. Your line will therefore sync at the highest rate possible within the speed package that you are on. I took a look at your past line readings and show that your line was in fact in sync at the full rate. I have included those line readings below for your reference.
I have asked one of our senior technicians to reach out to you to follow up. He will coordinate to ensure that your account it does get terminated on our end right away per your request.
DN STREAM ERRORS During the last measurement period of 15 minutes the line ran error free in the downstream direction.
UP STREAM ERRORS During the last measurement period of 15 minutes the line ran error free in the upstream direction.
DN STREAM SPEED The line is running at the maximum bit rate of 6016 kbps.
UP STREAM SPEED The line is running at the maximum bit rate of 768 kbps.
DN STREAM S/N The line noise margin equals the target noise margin of 6.0dB.
UP STREAM S/N The line noise margin is 13.5dB, which is above the target noise margin of 6.0dB.
DN STREAM POWER The line power is 14.5dBm, which is below the maximum of 16.0dBm.
UP STREAM POWER The line power is 12.0dBm, which is below the maximum of 13.0dBm.
Thanks,
George
--
George
General Manager
DSL Extreme
Will work for reviews. | |
| | Reviews:
·DSL EXTREME
| Re: I reviewed your account... I'm not sure what ATT told you, but they did not replace anything on the street, at my box, or within my premises. My wife was with the tech the entire time, so unless the cable you're mentioning was located somewhere between the CO and the street vault down on Second Street near the I-15, I'm not sure what you're talking about. In any case, our service is now confirmed canceled. | |
| |  nplnUs Army
join:2000-07-17
94509 | Just curious......what is the downstream attenuation? attenuation=distance......Max recommended loop length for an AT&T 6 meg circuit is around 6500-7000ft. What is the Max recommended distance for a DSLExtreme circuit?
--
The Future is uncertain but the END is always near! Jim Morrison | |
|
| |
|
|
·
·
