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 Review by Phantom 2 
UPDATED: 6.2 years ago
member for 7.5 years, 3388 visits, last login: a few hours ago
 Branford,New Haven,CT
 Contract price not specified.
 Southern New England Telephone
CLEC party: Southern New England Telephone
 "great speed...solid performance"
 "Tech Support"
 "great service...I am very pleased"
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I have had SNET dsl service for about 15 months and I am totally pleased with the service.I have had only one short period of down time and a couple of small interruptions in mail service.Other than that solid service and performance.Tech. support is another issue..not the greatest.SBC Northeast/Snet forum is the place to resolve any issues.This is definitely a plus for SNET.Mr Fixit and crew are fantastic!
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 Review by toddybear
UPDATED: 6.2 years ago
member for 9 years, 1284 visits, last login: 1 days ago
Plainville,Hartford,CT
$19 per month (12 month contract)
 about 10 days
AT&T
"Free equipment and intro rate"
"Nothing really."
"Constant improvements have made AT&T Yahoo! a great choice"
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Lost sync for first few times during the first week. Have been up and running for seven years now in three different locations. Overall connection is very consistent in terms of speed and stability. Upload speeds have been recently upgraded. A great overall value.
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Review by jjofriends
Posted: 6.3 years ago
member for 6.3 years, 2 visits, last login: 6.3 years ago
Trumbull,Fairfield,CT
$30 per month (12 month contract)
about 10 days
Southern New England Telephone
CLEC party: Southern New England Telephone
"Quick setup, speeds as promised, no charge for modem, discount on total phone package"
"Installation CD didn't recognize Ethernet; had to do manual installation throught tech support call"
"Good option for broadband service"
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Having been with SNET (now SBC SNET) for over 2 years for dial-up, so when they introduced their special 12 month package for $29.99 (for 1 mbps dl/384k upload - pretty sure that's the specs), my family decided to dive in. We ordered on June 11, and they had everything shipped to the house within 5 days. The DSL was supposed to be turned on June 21, and it was. However, when I began the installation, it didn't recognize my built-in Ethernet card and wanted me to install theirs.
I called tech support and a nice guy walked me through the manual setting up of a temp. username and password to get on and download the software, and then configure it for my personal username and password. Total installation time was one hour, but then, so was the call to order. (The call was full of pitches for things like networking equipment, and overpriced equipment at that.)
The home equipment consisted of a SpeedStream modem, 6 line filters, ethernet cable and the ethernet card, along with the software and manuals needed for it all for installation.
It's now been over a month since I've had it, and other than two disconnects (one for previously announced maintenance, sent via bulletin in their connection manager software), it's held up quite well. The speed is as promised.
The only other glitch I encountered was despite the promise of a free modem, we were charged. One three-minute call to SBC resolved it and a revised bill was immediately sent out. Tech support and customer service have been top-notch for the two problems we encountered. Overall the minor hassles were minimal compared with the improvements we've had. We'll be networking the house in the next week or so, in order to save the $100 or so we're paying on additional phone lines and other ISP subscriptions for the family. I'll post an update when that either succeeds or fails to work out.
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Review by OutThere761
Posted: 6.3 years ago
member for 6.4 years, 22 visits, last login: 4.5 years ago
Lakeville,Litchfield,CT
$35 per month
Southern New England Telephone
CLEC party: Southern New England Telephone
"Very Reliable, Low Cost"
"Not really anything..."
"Very good DSL provider"
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Connection and equipment arrived fast, install was a breeze and we were up and running in no time. The speed is ok (384/128) and if we were willing to spend a little more it could be excellent. The connection has never been down in the few months that we have had it and has always been there when we need it. The downstream output power is pretty high, which could indicate a problem, but there hasn't been anything yet. The connection is PPPoE, but it connects quickly and the IP rarely changes. The free nationwide dialip service is excellent to have, especially for someone who travels with a laptop. Overall SBC Yahoo/snet DSL has been a very smooth ride and I have enjoyed it very much!
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 Review by Cody
UPDATED: 6.3 years ago
member for 7.5 years, 2858 visits, last login: a few hours ago
Groton,New London,CT
$50 per month (12 month contract)
about 15 days
Southern New England Telephone
CLEC party: Southern New England Telephone
"Reliable"
"No RT in my area so the speed is slow"
"Its okay... better than dialup but ... what isnt? =\"
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same as the bottom line, its alright but i wanted to get cable (which doesnt have a contract btw) and they wanted to charge me for every month until my contract is up =\
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 Review by Harddrive
UPDATED: 6.4 years ago
member for 9.1 years, 4291 visits, last login: a few hours ago
Norwich,New London,CT
$49 per month
about 20 days
Southern New England Telephone
"SBC/SNET Yahoo DSL with free dial-up anywhere in USA"
"Newserver stinks, transfer of service problems beyond belief!"
"I give it a 6 out of 10. Don't ever transfer your service to another address!"
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Now that its been a year since the move, everything seems to be fine. I've had no disconnects that I know of. Probably because the Netgear RP614 router keeps reconnecting. I checked the newserver for SBC/SNET not too long ago and it's even worse than when they changed it a year ago or so.
____________________________________________________________________Just did the migration, 11-2002. Everything seems to be fine with SBC/SNET Yahoo DSL. I can now use local dial-up while at work in MA and RI. I'm still having less than 80 on upload. I did have 105-120 at my old address, but what's 40-50 per second.....wait, that's a lot!!
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Oh my God! You wouldn't imagine the damn problems I've had getting a transfer of service 10 seconds down the road. I bought a new home. So on May 31, 2002, I called SNET to transfer service to my new location. The first tech came out on the 4th of June and did the drop to the house and gave me dial tone. He said he got me a 'good' pair back to the CO and DSL shouldn't be a problem. The DSL guys will be out in a couple of days to hook you up he said. I installed my external filter and hooked everything up for that glorious day. That week went by with nothing. I have called and called and called. Heard all kinds of stories about escalation and new order due on this date and so on an so forth. Then, the last week in June, a tech and his boss came out. This is the first of anyone that I have seen on my property or on the street doing any work at all since the first guy. The manager remembered doing my original install when he was a tech back in Jan 2000. I was one of the first, if not the first install in Eastern CT. He said that the problem was legislative and administrative. He also stated that this is totally unacceptable that I don't have DSL service and it has been over a month since I called to move my service. He said I should be expecting numerous phone calls the following week about this.
So Monday, July 1st, comes and nothing. I call about 4 pm to get a status. I called the 811 line and got connected to the DSL people. A very kind lady by the name of Kimberly helped me clean up my bill for not having service. I also explained my 'lack of DSL' fiasco. She saw a disco order and thought it was because 'unavailablilty' at the new location. I didn't hit the roof, but I wanted to. I did explain my new location was only 10 seconds from my old. She put me on hold to talk to a technical manager, if one was on the floor, just to make sure she was correct about the 'total' disco order. She came back a few minutes later and told me there was a new order in that was going to try to put me off an RT. It is due on the 16th. So here I wait for next week or a phone call from SBC/SNET management about this problem. I rate this experience two thumbs down. I'll update next week.
I finally get DSL on JULY 5th!! It took forever!! Had MrFixItCT in the SNET forum help out on his end. If it wasn't for him, I probabaly wouldn't have gotten service until August. My order was, from what I was told, lost in the order process.
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Well, I've had SNET DSL for over two years now. I got it way back in January of 2000. I've seen everything that has gone on since they started putting it out all over CT. Here's my updated review. I will leave my install description to help anyone that is making a choice about what DSL provider to go with.
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I found out via the SNET web site, the first week in January of 2000, that it was available in Norwich. So I called that morning, the 6th or 7th, from my office as soon as I saw it on the web page and signed up. Very helpful people on the telephone. They had an answer for every question I asked, except for technical stuff. I ordered Dynamic IP, 1500 up, 128 down, 12 month contract for $39 per month. I choose SNET as my ISP for $10 per month with a $10 discount for using SNET as your ISP. I was told it would be sometime in Feb, but they called back a week later and said, "How about the 27th of January?" I said sure.
A tech came out a week before and did some minor wiring work outside my apartment and left a note saying 'good luck'. That's just what I needed to here. At any rate, I took the day off on the 27th to be there when the tech came out. He showed up about 10. I'm a telephone man myself and I know how important the cup of coffee at the coffee shop is. Very nice guy. He first told me what the plan of attack was. He then inspected what the first tech did. Then surveyed the whole job of where my PC was and how to get what where. After finding what pairs of wires went to my specific apartment, he went into the small phone room, extended my wires off the demark, installed a DSL splitter box (1" x 1"), then sent my voice side of the line back to all the phones.
Then 'Darth Vader Alert!" His boss showed up. Service Managers are known to be really bitter people, comes from the old AT&T 'Bell Head' mentallity. But contrary to the telephone industry, she was very nice and jumped in to help with the install. Come to find out, I was told that I was the first or second DSL install in CT since the trial run in Stanford. Yeah right. Can you say 'smoke up my butt?'
Anyway, we then sent the DSL signal on a pair of wires to my PC. While they did the jack work on the wall (one pair for modem/telephone {white blue}, one for DSL line {white brown), I put the ethernet card in my PC. We set up the modem, plugged everything in, powered up the PC, installed software, then the down turn of the day. No sync light! He put the meter on and it looked good. He called the CO and the COEI (central office equipment installer) said his side was fine. The tech's boss said, "We are not leaving until it works." Guess it helps being a unionized telephone man.
Finally the tech figured out what was wrong. The fax machine and DSL modem were not plugged into the right RJ-11 jacks. He swapped the plugs coming from the fax and the modem into the jacks, 'dialed up', and 'BING', I'm up and running. They packed up, said thank you to me and my wife. Even said goodbye to my 3 year old son. Apologized that it took so long, gave me all the documentation that they used, then they left.
2 to 3 months later. I started to have the 'connection dropping syndrome.' At least once a day. At first, I called tech support. They would always have me shutdown everything. Bring it all back up and I would be back in business. Plus the 30 second freezes every so often (someone in a usenet group cleared the freezes up for me.) Disconnects went on like this for a while, then it cleared up. Started up again, then stopped. WTH?
Then I found DSLReports.com Lots of questions solved/answered within the first day on the web site.
After that, not many problems until early 2001 when SNET made a major change to contract out their newserver. SNET/SBC didn't want to get sued over having copyrighted material being downloaded off their news servers. The newserver went from 95% of multi posts, to missing 33% of all posts. No more MP3, software or multimedia files. I went with Giganews for $10 a month.
8/2001, I have been experiencing slow downs. I'm a part-time gamer and it really is bad when your free dial-up from SNET is faster than the DSL line.
All in all, it's been a good ride. I use WinXP and its native PPPoE software and RPPPPoE with RedHat 7.1. My equipment is a Speed Stream modem connected to a P3 600B, 256 133RAM, Asus P3V4X mobo, 2 Maxtor ATA 100 40 Gig HD in a RAID configuration, Asus DVD drive, TDK 24x CD-RW, SB Live sound card, Samsung P950 19" monitor, Cannon 1220U scanner, Epson 740 printer, Intel Pro web cam, Zip drive, etc, etc, etc. Running WinXP and Red Hat Linux 7.1.
I have always gotten my minimum download speed. Used very few tweaks from DSL Reports.com. I'm about 17,000 ft from the CO. I average about 1.2 - 1.4 download speed when there isn't any network problems.
If you are a SNET DSL subscriber and have any problems at all, the SNET forum is the best. MrRT and MRFixitCT are both outstanding for technical help. They are internal in the SNET infrastucture and can help a ton as long as you say 'please' and 'thank you'.
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All in all, I haven't had any really bad problems, with the exception of the newsgroups changing. They have had some problems with mail servers not responding and slow speeds lately state wide, but it doesn't happen all the time. I haven't had to talk to SNET much at all. I just watch, read, and post in the DSLReports SNET forum. Solves most of my questions as to what is going on or what changes may take place.
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Review by flaum5
Posted: 6.4 years ago
member for 8.6 years, 459 visits, last login: 3.6 years ago
Ridgefield,Fairfield,CT
$39 per month
about 16 days
Southern New England Telephone
CLEC party: Southern New England Telephone
"very reliable service"
"great value for money"
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I was the first in the area to get DSL. 1500/128, single dynamic IP. Serrvice has been very reliable.
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Review by lgb
UPDATED: 6.4 years ago
member for 8.5 years, 2248 visits, last login: 2 years ago
West Hartford,Hartford,CT
$99 per month
about 14 days
Conneticut Telephone
CLEC party: Conneticut Telephone
"Sound connection"
"Install delays due to missed due-dates"
"Somewhat happy with service"
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Moved to Connecticut Telephone
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 Review by david987
Posted: 6.4 years ago
member for 6.6 years, 2345 visits, last login: 3 days ago
Old Greenwich,Fairfield,CT
$39 per month (12 month contract)
about 4 days
"Ping stability"
"Speed"
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If you want a stable connection, this is what you want.
Good routing to mostly everywhere and very stable ping times.
Customer service is great. Ordered it and 4 days later I had it.
A good overall.
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Review by Hodgysan
Posted: 6.4 years ago
member for 9 years, 64 visits, last login: 1.8 years ago
Windsor,Hartford,CT
$79 per month
"None, zero, nil, nada"
"Let me count the ways"
"I didn't even get kissed, but I sure got s@rewed"
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I had Speakeasy for 2 years. Never one problem. Then I moved, and since my address was behind a remote terminal, I had to get SNET/SBC. I called them and talked at length with a CSR who told me I could get a block of 10 Static IP's for $79 a month - for my business service. I ordered. The modem came a few days later. Since I am a pro user, I plugged it in and viola got 4 lights. But I couldn't log on. A few days later, I got my login info. Still couldn't log in. Called Tech support and was told since my provisioning date was not here yet I wouldn't be able to log in. Okay. So I waited. the date came. I tried to log in. No go. Called again. I was told that since my DSL was so new that it would take a few days to propagate (Now I'm starting to doubt their integrity). I also was told that I only got 8 IP's and only could use 5. (Really doubting the integrity, now). I was told to wait a few days. (Funny, Speakeasy was up within 3 minutes of connecting.) Called today. Was told that the way that snet/sbc DSL is configured, I couldn't have more than one computer on my line at a time unless I bought a $300 router with a $200 install. I asked why I wasn't told this when I ordered, and wondered aloud why would anyone buy a block of 8 ip addresses if they could only use one of them. I never got an answer. 4 hours on the phone today. Guess what, now I don't even get a static IP to map my websites to. I am required to use NAT & PPPoE, instead of connecting directly to my static IP via my nic. SBC/SNET, you give me no choice of vendors, you promise service that you don't provide, and don't do anything to fix the issues except to tell me that I'm not doing it right. Funny, I havent had any problems running 2 servers and a workstation with Speakeasy, Do you really think that it's possible that I suddenly got stupid? AAARRRRGH!
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SNET - Southern NE Telephone
