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Review by Brandynr 
Posted: 1.3 years ago
member for 8 years, 103 visits, last login: 344 days ago
 Cross Plains,Dane,WI
 $89 per month (24 month contract)
 about 7 days
 "Great technical support, good speeds"
 "Having minor connectivity issues"
 "Better prices than Charter"
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After having had Charter HSI/TV for about 3 years, I decided it was time to quit paying as much as I was. TDS had a very affordable bundle. I upgraded to 10 Meg internet, so it's a little more than the 90/month advertised, but that's to be expected.
After I got hooked up, I was having line noise problems... Within 2 business days, someone was out to check my lines, the problem was inside, and he corrected it. Now I'm having noise problems again, but this time it seems to be outside the house.
A day after reporting the problem, they're already working on it.Their tech support agent was very knowledgeable, didn't ask me to do stupid scripted things (he could tell I had already done some things I think, and also that it wasn't a router needing to be rebooted or anything with my hardware).
Bottom line is, I'm not regretting this portion of my change.
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Review by bftcpa
Posted: 1.3 years ago
member for 1.3 years, 39 visits, last login: 3 days ago
Knoxville,Knox,TN
$125 per month
about 14 days
 TDS Metrocom
"Super-fast, great digital and HD TV, Fiber to the home. Cheaper than Charter."
"Must use cable box to record, so Tivo is a challenge (but they offer DVR's)"
"$125 above includes 4 boxes, 25/10mbps service, and about 200 channels of TV"
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I have been a Charter user for about five years, and am returning my cable boxes to them today. I installed TDS PON (fiber to the home/FIOS) service last Thursday, and used it extensively this weekend. Was very happy with it, and am very impressed thus far. I went from two cable boxes +HDTV and 10/1 Mbps internet service for $165/mo (including taxes) to four digital boxes (two with HD) and 25/10 internet service for $125 a month (including taxes. fees. etc). I have "naked" internet/TV service through them (e.g. I do not have a landline phone, and use VOIP for my home phone).
Thus far, the TDS service is superior by orders of magnitude to the service I got from Charter. As of today, they do not have (or I can't find) on-demand video, but the lack of this service is not a deal breaker for me. While I had to wait a couple of weeks for a setup appointment, they sent out three people to my home for the install, and even cleaned up the existing wiring on the side of my home so it looks much cleaner. I did have some issues converting to the new service. HD didn't work at first, and took a one hour tech support call to fix. I also had to reprogram some of the remote controls and reconnect some of the cables to my home theater, but since I'm the only one that understands how that's all hooked up at my house, I'm not really shocked/upset by that.
The biggest issue is going to be getting my personally owned PC-based DVR up and going. I'm going to look into an IR Blaster, but this seems to be the biggest downside to the service thus far. Perhaps I need to just buy a better TV card for my PC..... or give TDS $10/mo for their DVR service.
I had huge issues with Charter. Heavy rain caused problems with my cable internet signal, and I had lots of problems with signal issues, which caused me to have to have the Charter service people out frequently, and they missed a lot of appointments, causing me to be unnecessarily tethered to my home so I can get my internet working well. I tried and tried to make things work, but after replacing my cable modem a couple of times and intermittent sub-standard performance, I finally made the change to fiber, and I'm pretty happy, and am saving money.
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Review by nekochan
UPDATED: 1.4 years ago
member for 1.4 years, 0 visits, last login: 1.4 years ago
Madison,Dane,WI
Contract price not specified.
"little downtime, no throttling"
"why throttle something this slow? they won't upgrade you when they upgrade themselves, terrible tech support"
"they don't care what you think as long as you pay"
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entries from years ago on this site talk about ~750k connections. I'm getting that right now, even though we had them upgrade us to the 1mbps probably a year ago now, since it cost the same as our old service. i guess they decided that since we were gladly paying the full price for lower speeds, we wouldn't notice. I called them multiple times to complain about this. the first time, all i got was "well, the computer says you do get 1mbps." second time? they asked some standard tech support questions then hung up on me. third time, they said that the modem (which they gave us when we first got their service) wasn't built for mbps-level speed, but didn't offer to send us a new one. i'm considering calling again, since the 1mbps connection is no longer advertised, so i'm assuming they got faster speeds for the same price without telling current customers again.
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Review by mrrock
UPDATED: 1.4 years ago
member for 5 years, 3 visits, last login: 1.4 years ago
Wilton,Hillsborough,NH
Contract price not specified.
"Very reliable, fast, friendly and knowledgeable tech-support"
"DNS occasionly gets slow or flaky"
"No hassle, reliable service"
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I'm online 6 to as much as 15 hours a day. I get 90+% of the purchased / rated speed (1.5Mb) nearly always. Very little downtime. Once in a while the DNS gets slows, as mentioned. Specifying their DNS IP (or OpenDNS' IPs) fixes it. Tech support hold times are usually short and the reps I've spoken with know what they, and I, are talking about.
Order and install was trivial - they're our phone company - install consisted of plugging in the modem (Actiontec GT704-wg) they mailed us (probably from their depot here in town). Service was on when they said it would be on. When one modem failed, they confirmed it on the phone and resolved it by swapping it over the counter at the local billing office.
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 Review by IMaPIRATE
Posted: 1.5 years ago
member for 2.8 years, 5 visits, last login: 162 days ago
Saint Marys,Camden,GA
$45 per month (12 month contract)
about 8 days
TDS Metrocom
"Low Latency."
"Nothing over 3MB pipe offered."
"I bought it!"
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The service is pretty good, personally im the type of person who wants a 10MB or more connection though.
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Review by geeman9000
UPDATED: 1.6 years ago
member for 1.6 years, 0 visits, last login: 1.6 years ago
Madison,Dane,WI
$30 per month (24 month contract)
about 10 days
TDS Metrocom
"4 /512 means 3.9/0.486 megabytes"
"none"
"It's the best option in madison wisconsin"
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I had charter in which broadband disappears at prime time, I've checked the tds adsl and it gives me
3930/486 all the time. That is worth it and the package price with dish, phone, and dsl is a good deal compared to charter.
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 Review by philfna
UPDATED: 1.6 years ago
member for 5.9 years, 1573 visits, last login: a few hours ago
Wisconsin
$55 per month (24 month contract)
about 21 days
TDS Metrocom
"WiMax Service is Fast and Stable"
"Still quite a bit slower than Cable on the D/L"
"A great value for much less than cable"
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I had TDS Metrocom as a DSL provider, and it stinked. I thought as a "best effort" technology it would be better than cable as I did not have to share with others, but it was miserable with speeds ranging from 111k down to 4mbits/sec as I was supposed to get. I just had WiMax installed on the side of the house, and I am getting 6mbits down / 3 mbits up no problem. I also get $10 unlimited local and long distance with it.
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Review by silverado
Posted: 1.6 years ago
member for 2.1 years, 19 visits, last login: 96 days ago
Middleton,Dane,WI
$39 per month (12 month contract)
about 5 days
TDS Metrocom
"Reliable, helpful"
"Priced a little high I Think"
"All in All prety damn good service"
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I considered charter cable
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 Review by Scottech
UPDATED: 1.7 years ago
member for 8.7 years, 322 visits, last login: 9 days ago
Knoxville,Knox,TN
$41 per month (24 month contract)
TDS Metrocom
"Service Call Speed"
"Tech Support Knowledge and problem resolution speed."
"Lost Confidence!"
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I've been very pleased with the TDS Telecom (Metrocom) ADSL service. My line has been rated for 768 kbps down and 384 kbps up, and my service constantly meets or exceeds those marks.
I'm a previous user of Road Runner cable service in another state and I truely believe my ADSL service is much more reliable! The program I contracted for was for 24 months and you had to buy the install kit, $279.00, pay a setup fee, $150.00, and the monthly cost is $49.95, a little costly, huh! Other than the high cost I think their DSL service is superb
Update: 2004-04-28: I've had TDS DSL for over three years and it is more than superb. In the last year my Speedstream modem died and TDS provided me with a brand spanking new one free of charge! WOW. That helps heal the wounds from the $279 install kit charge when I first signed up.
If you stop by and check my Network Setup you'll see that I've got a Linksys wireless router, with three PCs (2 cat five and one wireless) ANNNDDD an Xbox running wireless and I have WEP enabled. I'm very pleased with all aspects of TDS's ADSL and telephone service.
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Review by aristata
UPDATED: 1.7 years ago
member for 1.7 years, 0 visits, last login: 1.7 years ago
Kendrick,Latah,ID
$40 per month
"easy setup, dependable service, 24-hour knowledgable service techs, fair price"
"none"
"no complaints after two years of service"
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Original set up of 1,500 Kb/s DSL at my home was a snap. At the time there was a TDS office in my little rural town and they came to my home within a week.
Cost is about $40 per month plus another $20 or so for basic phone service. I don't watch TV so did not even consider cable or satellite service.
An ActionTec modem sits on my desk. Service interruptions have been few and each time I called tech support they already knew the issue and were working on it.
TDS seems like a good outfit, and the local employees I've met knew their stuff.
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TDS
