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Review by noirsoft 
member for 9.4 years, 1 visits, last login: 9.4 years ago
lodged 9.4 years ago
 Chapel Hill,Orange,NC
 Contract price not specified.  BellSouth "They promised me that it would do what my DirecTV DSL would do" "But it did not. Tech support, useless, Cust. Service insulting" "Modem gets the hammer treatment."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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So I switched to Earthlink DSL when DirecTV DSL went away. I had a nice static IP and ran my server with DTV and was very happy, and Earthlink promised me that they would do the same service.
Well, naturally, it didn't work out that way. First the modem uses PPPoE, so I can't just hook up my server and go. Even if it worked, if I browsed to my server as the static IP, I got the modem configuration page, not the web server! Ugh.
Got the tech to help me switch it to bridge mode. But, their servers frequently refused connection from either my netgear or my Microsoft router. Their solution: "Buy our router. We can't give you any help."
Oh, and their name servers would not hold the NS record for my domain, so it wouldn't get pointed to the correct static IP. They kept going back to saying that my domain was at 172.16.1.10 Nice. The final solution from tech support? "We don't really support that."
So I go to cancel my service. They now say that they aren't obligated to provide anything beyond suync to my modem and so I can't cancel my service without paying the early termination fee. They wouldn't even auto-cancel once my term came up. So, I have to call them one more time.
To sum up, in the actual words of an Earthlink Tech Support moron when I told him I was giving up and cancelling my service "Good Riddance, sir."
Comments:
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Review by stuff2447
member for 11.3 years, 2545 visits, last login: a few hours ago
updated 9.4 years ago
- Hollywood,Broward,FL
- $49 per month
- (12 month contract)
 about 11 days- BellSouth
- CLEC party: BellSouth
- "Was live in 11 days."
- "None"
- "Great experience; am very satisfied"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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**UPDATE**
I have been an Earthlink DSL customer for almost 2 years and have absolutely no complaints. The few times I have needed tech support, hold times were minimal and the techs always helpful. My service has been rock sold with very few outages, that never lasted more than an hour or so. I couldn't ask for more. I have since learned that I am being serviced from a RT, hence my great speeds.
**UPDATE***
I have had Earthlink DSL for nine months now and really have no complaints. There have been a couple of *very minor* outages that last for no more than an hour or so. Speeds are consistently 1220/218 (even at 16000' from CO!!) Overall I am very pleased with my DSL service provided by Earthlink.
I signed up for Earthlink the day our neighborhood (street, actually) (Hollywood, FL) qualified for DSL service. I was an existing Earthling dial up subscriber so I decided to stick with them to keep my e-mail address. I converted the account to an ADSL account, and was live in 11 days, ten minutes from opening the box the equipment came in. I am now waiting for the router to be shipped so I can network my computers. Customer Service told me the router would automatically be shipped upon successfully loggin on to the DSL. That never happened. I had to call Customer support a couple of times to actually get the router sent to fulfillment.
I am 16,000 feet from the CO and am currently getting 640 down and 280 up (12 times faster than a 56k modem). Not great, I know, but considering the distance I am from the CO, I just don't know enough about DSL to know if I should be getting better. I am going to wait until I receive the router before I start tweaking, etc.
In all, I am pleased with the service to date.
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Review by blancmik
member for 10.7 years, 1424 visits, last login: 1.8 years ago
lodged 9.4 years ago
- Lakeland,Polk,FL
- $29 per month
- about 3 days
- "Consistant and Reliable. Unlimited Nationwide Dialup"
- "PORT BLOCKING"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Overall I have ben very happy with my Earthlink Cable. Service has been up for just shy of 6 months and not a single outage. Signup deal was 29.95 for 6 months and then 41.95 there after.
Comments:
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Review by Fujin
member for 11.4 years, 137 visits, last login: 6.4 years ago
lodged 9.4 years ago
- Sanford,Seminole,FL
- $49 per month
- (12 month contract)
- about 3 days
- BellSouth
- CLEC party: BellSouth
- "Order to live in just 3 Days!!!!"
- "would be nice if price came down"
- "so far so good"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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Well i just moved out of a area wich had Road Runner and was a bit upset that i only had DSL in the new area i was moving into. I do tech support for another DSL ISP and they tell customers it takes 2 weeks to get dsl running. I always thought this was the norm for all dsl but my order took only 3 days if you count the day i placed my order (12/1/03) I will update this review once i go home and install the hardware.
(UPDATE) 12/8/03 - Well so far all goes great getting 1.2 down 211 up not bad at all.
(UPDATE) 12/17/03 - Hmm i am having problems with my connection dropping every 4 or 5 days. Will have to call in to tech support i guess
Comments:
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Review by penguin8
member for 11.4 years, 4 visits, last login: 8.8 years ago
updated 9.4 years ago
- Brookline,Norfolk,MA
- $49 per month
- (12 month contract)
- about 28 days
- Verizon
- CLEC party: Covad
- "Relatively inexpensive, free hardware, good connection speeds, helpful tech support"
- "Web site is a little chaotic and not too informative, and their order status database is messed up. UPDATE: Reliability SUCKS."
- "Pretty good, if you don't live in Boston."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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After longing for broadband for years, I did some research and found that Earthlink DSL was probably the best value. My line was prequalified, so I placed my order on November 6, 2001, for a 1.5M/384k ADSL connection at $50 a month with free hardware. Their order status website, which should have given me some information, registered nothing until I called customer service, when I was told that their database had incorrect information and that it would be corrected. My line was activated exactly two weeks after I placed the order, and the modem (an Efficient Networks SpeedStream 5260) arrived a week after that. The install kit did not include any information on how to configure the connection manually, which was unfortunate because I needed to do so to get the connection working with my Linksys router. I placed another call to tech support, got the information, and hooked it up. After changing the DNS settings to solve a minor problem, I was up and running! A download from a friend's website - hosted on a cable modem - zoomed along at his maximum upload speed. I tried another download from FilePlanet (at a peak time - it was pretty congested) and got ~90k/s (that's about 720 kbps, which isn't bad.) The connection is PPPoE, which worried me at first because I wanted to set up a web server, but I simply set my router to keep the connection alive constantly and I was all set. My only complaint is that the modem includes very short cables - I was forced to get another one before I could set it up. Overall, I highly recommend Earthlink DSL!
UPDATE: 2 years after getting Earthlink's ADSL service, I am switching to Comcast. Earthlink's reliability in the Boston area has degraded to the point where there were no less than 5 outages during the past month (each of them over 24 hours in length). These outages affected all Earthlink DSL subscribers in the Metropolitan Boston area, and it took 30 minutes of threatening to cancel before they agreed to credit our account for the loss of connectivity. Reliable Internet access is something that I need in order to be able to complete my coursework in a timely manner, and Earthlink has not been providing this lately.
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Review by radojevic
member for 12.4 years, 2597 visits, last login: 18 days ago
updated 9.4 years ago
- Salinas,Monterey,CA
- $21 per month
- (month by month)
- about 1 days
- "Dependable service, spamBlocker, local numbers worldwide..."
- "Slower than DSL..."
- "It's worth it at a reasonable price."
| Pre Sales information:
Install Co-ordination:
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Tech Support:
Services:
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I have been using EarthLink dial-up service for several years now, and want to share my experience. I am connected to the Internet at least 16 hours every day. Following are my good and bad experiences with EarthLink:
The Bad:
1. Maximum 34.6 Kbps connection required to prevent telephone line noise from causing connection problems. I'm out in the country boonies, a little over four miles from my phone company office. Line noise is a common problem in my area especially at this distance.
2. Slower than DSL. What do you expect? The bright side of the slower speed is that I plan my Internet usage much more effectively, and have tuned my PC for top performance. Now I have much better performance when using a slow or fast Internet connection.
The Good:
1. Stable. I get consistent speed without browser hangs. DNS is very stable, and quick. I rarely get disconnected.
2. spamBlocker. I absolutely love this feature! I have not received a single spam on my main e-mail account, since I activated spamBlocker's ultimate blocking feature. I went on a one week camping trip. spamBlocker blocked over 300 spams, and let 1 legitimate e-mail thru. It was from my mom... 
3. e-mail. I use 5 e-mail accounts, which are all accessed at least once every 20 minutes for 16 hours every day of the year. Performance, and uptime is excellent.
4. News Groups. Good selection, good performance, and uptime is excellent.
5. Technical Support. Frontline help is pretty good. They have access to up to date network status, maintenance issues, and expected uptimes.
Overall:
Even if you have DSL, Cable, Satellite, or Wireless... EarthLink dial-up service is a great backup for your high speed ISP.
g
Comments:
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Review by (hidden by request)
(review was emailed from domain inreach.com)
lodged 9.4 years ago
- Redwood City,San Mateo,CA
- $45 per month
- (12 month contract)
- "nada"
- "collect $$ w/o providing services; unable to cancel account w/o lots of trouble"
- "stay away from the Earthlink parasite!"
| Pre Sales information:
Install Co-ordination:
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Tech Support:
Services:
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ISP: earthlink, dsl static
Basically, I signed up for the service and had two
months of dsl. After those two months, the speed
deteriorated and my dial-up became the lightening
quick provider. I tried numerous times to "fix" the
problem. I reviewed their tech support pages, tried
online chat with their tech, tried patches they sent,
phoned and finally decided to cancel. I paid for 8
months of services and only got two. Don't let them
attach your billing to your credit card. The only way
to deny them their $$ is by changing your card. They
hung-up on me while I tried cancelling my services. I
was shocked because people explained that they were
happy with their services. It felt more like a
parasite living in my house.
Good luck!
I'm currently switching services...
__________________________________
Do you Yahoo!?
Protect your identity with Yahoo! Mail AddressGuard
»antispam.yahoo.com/whatsnewfree
Comments:
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Review by amberorange
member for 9.4 years, 0 visits, last login: 9.4 years ago
lodged 9.4 years ago
- Seattle,King,WA
- $49 per month
- (12 month contract)
- about 25 days
- Qwest
- "sucks"
- "SUCKS"
- "SUCKS!!!"
| Pre Sales information:
Install Co-ordination:
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Tech Support:
Services:
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Here's one of my email strings (names removed). My issues are still unresolved:
**********
ME:
Getting "started" with you guys has not been pleasant.
1. Last week I went to the orderstatus page and was informed there was a
problem with my order. I wasted quite a bit of time trying to track down
this problem over the phone with customer support only to be told there was
no problem - WHY WAS I MISINFORMED BY THE WEB PAGE?
2. I was asked what kind of shipping method I wanted when I signed up and I
choose second day because I NEED to get up and running. Today I just found
out that my equipment was shipped via ground and WON'T BE HERE UNTIL NEXT
MONDAY - THAT'S ANOTHER WEEK I HAVE TO WAIT!!!
3. Yesterday I tried to log on to the existing MSN/Qwest dialup account on
this phone line and it seems it has been deactivated - why would that
happen? Seems as soon as DSL is "set up" on the phone line, the existing
access account is canceled. THAT WASN'T MY ACCOUNT TO CANCEL! I never
requested to have that deactivated.
4. Your customer support isn't very helpful. Everyone seems to only know
about their small area and so the responsibility just gets shifted to
someone else. Which, by the way, is not only frustrating, but is extremely
time-consuming.
5. One of the biggest factors in my decision to use Earthlink over another
provider was how quickly I could get up and running. Sales told me 7-10
days. Well, today is day 12 and I've just been told I have another 6 days
to wait!!! I WOULD HAVE USED SOMEONE ELSE IF I HAD KNOWN IT WOULD TAKE THIS
LONG!
So, is this the expected experience with you guys? Is this what I have to
look forward to?
************
THEM:
Thank you for contacting us and taking the time to express your concern.
We appreciate your input, and will be sure to pass the information along to
the proper departments so that the situation will be addressed.
We do apologize for the inconvenience and please do email us should you
require any further assistance. Thank you.
************
ME:
So, has someone thought about an answer to this? I just got a survey that
says "Now that your EarthLink DSL installation is complete..." -- that's
almost humorous since I still don't have my equipment. Should I fill it out
in my current mood or should I wait for your reply?
***********
THEM:
Thank you for contacting us.
We apologize for the email that was sent to you in error. We are currently
doing some updates on our end to improve your EarthLink service; however, in
converting some of the accounts, it triggered notifications to be sent in
error.
Once again, we apologize for any inconvenience.
********
ME:
So does that mean someone is still going to address my original concerns? I
haven't heard anything.
**********
THEM:
Thank you for your reply.
We sincerely apologize, however, due to the nature of your issue we are
unable to assist you through an email response. Please contact customer
service by calling 1-800-719-4660, option 2 (8am EST to 12am EST Mon-Fri,
and 8am EST to 9pm EST Sat and Sun).
You may also contact a representative online by visiting:
»support.earthlink.net/
Please select "Contact us by Live Chat" to speak with a representative.
If you have any further questions please feel free to get back with us.
***********
ME:
You know what? I'm tired of this bull***. I'm not going to take the time
to call you guys and have to deal with hold and transfers. I have better
ways to spend my time and I've wasted enough time on this already. You can
either address this through email or someone can call me. I can be reached
at ___-___-____.
And now you can add something else to my list of complaints. I got all my
information about your service from the Sales Rep I talked with. I inquired
about UPLOAD speeds and I was quoted 384kbps (which I thought was impressive
and justified your higer costs). After FINALLY getting up and running, I
noticed that my upload speeds were closer to 128kbps. I checked your
website and found out that your DSL service is only 128kbps - that d*** rep
not only shipped my order incorrectly but OUTRIGHT LIED to me about the
upload speed!!!
So that there isn't any more surprises, the other thing that was important
to me was billing method. I was told that I would be automatically billed
on my credit card each month and NOT on my phone bill - will I find out that
I've been lied to on this subject, too?
I hope you know who my Sales Rep was and you can severely discipline her.
Perhaps you have a recording so you can hear what I was told?
**************
THEM:
Thank you for contacting us.
We apologize for any confusion this issue may have caused.
We understand that you are unable to contact our customer service
department through phone and wish us to call and also your concern regarding
the speed and the billing method.
We know it can be frustrating to wait on hold and to use phone trees.
However, due to large amount of customer inquiries you may not be able to
speak with our representative, we request you to contact after sometimes.
However, Earthlink advertises DSL speeds UP TO 1.5mb. However, our DSL
service is a a "best effort" service, which means that though we do
want you to get the fastest speeds possible with your DSL, there are some
factors (such as how far from your Central Office you are, the quality of
your local telephone lines, your internal wiring, etc.)
that Earthlink has no control over, and you may not reach the
maximum possible speeds that DSL allows.
You can at any time feel free to review our DSL terms of service
which you agreed to when signing up. They are always available
on-line at: »www.earthlink.net/about/policies/dsl/
If your speed is below 300k download we will attempt to find a way to
increase the speed. That being said, I would be happy to assist you in
finding ways to get your DSL as fast as it can go in your particular
circumstances.
In order to help you find a resolution to this issue, I'll need you
to respond back with the information below. If at all you run
across something in the list below that you haven't tried, go ahead
and try it. Any of theses could potentially cause your problem.
Please perform 3 bandwidth speed tests at each of the following sites
and report the results to us:
»www.2wire.com/services/bwm.html
»computingcentral.msn.com/interne···test.asp
»/stest
Could you attempt to do a ping to www.cnet.com and www.google.com?
A ping is a command which is used to see if a domain is responding. A
traceroute is a command which checks the path which the connection is using
to
reach the domain.
The following steps will allow you to do this:
First, get connected to the Internet.
Open the Windows "Start" menu and then the "programs" directory.
Click on the "MS_DOS prompt" icon. This should open a black screen that
accepts
text only. Here is where we are going to do some tests.
Type the following at the prompt:
ping cnet.com
Here is an example of what a ping and its results:
ping www.mindspring.com
You should see a response that looks something like this:
PING www.mindspring.com (207.69.200.155): 56 data bytes
64 bytes from 207.69.200.155: icmp_seq=0 ttl=62 time=1.8 ms
64 bytes from 207.69.200.155: icmp_seq=1 ttl=62 time=1.9 ms
64 bytes from 207.69.200.155: icmp_seq=2 ttl=62 time=1.6 ms
64 bytes from 207.69.200.155: icmp_seq=3 ttl=62 time=1.6 ms
64 bytes from 207.69.200.155: icmp_seq=4 ttl=62 time=1.7 ms
--- www.mindspring.com ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss round-trip
min/avg/
max = 1.6/1.7/1.9 ms 01:47:26
I'd like you to copy this information into an e-mail and send it to
dslsupport@earthlink.net. To copy from the MS_DOS windows, you need to click
the button at the top (it looks like a dotted square) called mark. Then
you'll
want to drag the cursor across the information you want to copy. Go into
your
mail program and use "paste" from the edit menu to copy the information into
the e-mail.
If the the issue still persists, kindly contact our Broadband Technical
Support Department directly so that they can perform some tests while you
are online.
If you wish to call, the number for our Broadband Technical Support
Department is:
(800) 719-4660.
Also regarding the payment option we would like to inform you that your
account will be charged on the payment option we have on our file. Upon
reviewing your account we find that your account is set up for check payment
method.
If you wish to change the details kindly contact our customer service
representatives through phone at the above number or you may contact our
chat representatives.
Please click on the following link to trade real-time secure messages with a
Live Chat representative:
»support.earthlink.net/chat
Due to the high amount of customer inquiries we are unable to schedule
callbacks from this department.
***********
ME:
UGH!!! Did you even pay attention to what I wrote? UPLOAD times, NOT
download. I'm a photographer and my needs are fast UPLOAD of my photos so I
don't spend my whole day sitting here starting at the screen. I'm happy
with your download times, but that isn't what my complaint was about.
And I can't believe that Sales Rep screwed up on billing, too. She told me
that it would be automatically deducted from my credit card each month. I
really don't need any more mail showing up in my mailbox.
But here's the results of what you asked for:
»www.2wire.com/services/bwm.html 404 error
»computingcentral.msn.com/interne···test.asp 1138.1 kbps
»/stest
Speakeasy - download: 1273 kbps, upload: 107 kbps
Megapath - download: 731 kbps, upload: 107 kbps
LinkLine - download: 1289 kbps, upload: 107 kbps
ping www.mindspring.com
Reply from 199.174.114.36: bytes=32 time=89ms TTL=53
Reply from 199.174.114.36: bytes=32 time=89ms TTL=53
Reply from 199.174.114.36: bytes=32 time=90ms TTL=53
Reply from 199.174.114.36: bytes=32 time=92ms TTL=53
Ping statistics for 199.174.114.36:
Packets: Sent = 4, Received = 4, Lost = 0 ,
Approximate round trip times in milli-seconds:
Minimum = 89ms, Maximum = 92ms, Average = 90ms
ping www.google.com
Reply from 216.239.57.99: bytes=32 time=41ms TTL=49
Reply from 216.239.57.99: bytes=32 time=42ms TTL=49
Reply from 216.239.57.99: bytes=32 time=39ms TTL=49
Reply from 216.239.57.99: bytes=32 time=40ms TTL=49
Ping statistics for 216.239.57.99:
Packets: Sent = 4, Received = 4, Lost = 0 ,
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 42ms, Average = 40ms
Still not happy.
***********
THEM:
Thank you for your reply.
We understand that the upload speeds of your DSL connection are low.
You can check your Connection Speed at the following sites:
»/stest
»www.speedguide.com/
Please send us the URL of the speed test results page.
*****************
ME:
Well, you can see the results of dslreports.com and a couple of others,
below.
Before I spend more time on this, I need to know if your *UP*load speeds are
expected to be ~128kbps or ~384kbps. I was told by my Sales Rep that your
upload times are 384kbps.
************
THEM:
Thank you for your reply.
We apologise for the inconvenience caused to you.
We understand that you want to know the upload speeds of DSL.
The following link has the details you want
»www.earthlink.net/biz/broadband/···lossary/
For further information or assistance feel free to get back to us.We are
eagerly waiting to assist you.
****************
ME:
Ah, this is good news. It states 384kbps as upload speed.
Here, then, are the results of the test you asked for:
»/stest
I already ran this one, the results are earlier in this mail. But here are
today's results:
Speakeasy - download: 1276 kbps, upload: 107 kbps
Megapath - download: 674 kbps, upload: 107 kbps
LinkLine - download: 1276 kbps, upload: 107 kbps
»www.speedguide.com/
This URL does not currently have content.
*************
THEM:
Thank you for contacting us.
I apologize for the confusion. The site you were given in the previously
email was not accurate. This site provides information for our business DSL
customers, the DSL you have signed up for is Residential DSL this means that
the speeds top out at 1.5mb down and 128kb up. The following link is
available off of www.earthlink.net when you click on the HighSpeed Link,
then Earthlink DSL, then Speed on the left side.
»register.earthlink.net/cgi-bin/w···65aa8adf
Again I apologize for any confusion and hope that this information clears up
your concerns.
*****************
ME:
So there's my problem again: I specifically asked about upload speeds I
could expect when I talked with a sales rep and I was told to expect
384kbps. So now I am not receiving what I was sold. Besides the errors in
shipping (and possibly the errors in setting up my bill payment), I'm not
receiving what I believed I was purchasing.
I am not happy with my service - how do you suggest changing that?
*****************
THEM:
Thank you for contacting us.
I apologize for the confusion with our sales department. It does however
state on our website the speeds that are offered on residential DSL if you
need a higher upload speed you may want to look into SDSL options. We cannot
make your DSL speed any faster, and I apologize for the situation.
****************
ME:
That would have been fine if I had gotten my information from your website
instead of your sales rep. I'm still not happy since I was lied to by that
sales rep. I would have chosen another company (either faster or cheaper)
if I had been told the truth. Again, what do you propose to make up for all
of the problems I have had?
****************
THEM:
Thank you for your reply.
I sincerely apologize, however, due to the complexity of your issue we are unable to assist you through an email response. Please contact customer service by calling 1-800-719-4660, option 2 (8am EST to 12am EST Mon-Fri, and 8am EST to 9pm EST Sat and Sun).
You may also contact a representative online by visiting:
»support.earthlink.net/
Please select "Contact us by Live Chat" to speak with a representative.
***************
AND FROM A SPLIT OFF STRING...
THEM:
Thank you for contacting us.
In order for us to track down where the problem is, I need to make sure
you've already done all of the following:
1. You have removed the computer from any network setup you had. We do not
support networks and must have the computer connected directly to the DSL
modem in order to figure out any problems.
2. You have removed anything that would interfere with the DSL signal such
as:
Halogen lamps
Fluorescent lights
Scanners
900 MHz cordless phones
Cell Phones
Ham radios
AM radios
Electrical interference (don't put the router near a Monitor, UPS or motor
driven device)
Dial-up Modem, fax, or other device on the same phone line
Microwave oven
A shoddy phone cord
Home security/Alarm system
3. You have disabled any proxy, firewall or internet connection sharing
software you had running.
4. You have completed a full power-cycle (reboot) of everything in the
following order:
A. Turned off the computer for approximately 2 minutes.
B. Turned off the DSL modem for approximately 2 minutes.
C. Turned on the DSL modem and waited for the lights to turn solid green.
D. Turned the computer back on and tried connecting.
Please contact us back if you still have trouble and include that you have
done all of the above steps.
**************
ME:
Before I spend time on this, I need to know if your *UP*load speeds are
expected to be ~128kbps or ~384kbps. I was told by my Sales Rep that your
upload times are 384kbps.
*********
THEM:
Thank you for your reply.
We understand your concern regarding the upload speeds.
The upload speed is 128 kbps.
If you are in need of further assistance, please get back to us.
********
ME:
Then why did the Sales Rep tell me 384kps when they were selling me the
service?
*********
THEM:
Thank you for your reply.
We apologize for the confusion. We understand your concern regarding the
speeds.
We would like to inform you that the upload speed is 128 kbps and the
download speed is 1.5 Mbps (768 Kbps in certain areas). For further
clarification, you can go to the following URL:
»register.earthlink.net/cgi-bin/w···1ad30c25
Hope this information will help you.
**************
ME:
You're not answering my question:
"Then why did the Sales Rep tell me 384kps when they were selling me the
service?"
*************
THEM:
Thank you for your reply.
We apologize for the confusion caused to you regarding the DSL connection
upload speed.
We would like to inform you that the upload speed on a DSL connection is 128
kbps. If you are experiencing any upload speed issues, please let us know so
that we can assist you further in this regard.
We appreciate your patience and understanding in this regard.
**************
ME:
Please stop just with the copy and paste. At least read the last 5 mails in
the string. My question still has not been answered: "...why did the Sales
Rep tell me 384kps [upload speed] when they were selling me the service?"
************
THEM:
Thank you for your reply.
We apologize for the confusion caused to you regarding the DSL connection upload speed.
In order for us to assist you in resolving this matter, please contact our Broadband Service department at:
»support.earthlink.net/chat
We appreciate your patience and understanding in this regard.
***************
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Review by dallasdawg
member for 10.4 years, 2657 visits, last login: a few hours ago
updated 9.4 years ago
- Plano,Collin,TX
- $53 per month
- (12 month contract)
- about 7 days
- Verizon (ex GTE)
- CLEC party: Covad
- "Provisioning was fast, speeds are good"
- "Price not dropping like other providers"
- "Had Earthlink Dial-up. Decided to go with their DSL. So far, so good."
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One year has past now, and the service has been good. My only complaint now is price. Prices are dropping everywhere except Earthlink.
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I am getting 1260k down /112k up on a setup of 1500/128....my home is about 1 mile from the CO. Modem is a BroadMax HSA300A-2.
I ordered DSL service on 12/12/02. The line was activated on 12/17/02 with a bit of a problem. The Verizon tech who set me up at the CO, messed up the connection, and I did not have a dial tone for a day. That issue was resolved on 12/18/02. Equipment from Earthlink arrived 12/19/02. Setup the equipment, and everything worked as advertised.
I have since gone in and installed a cable/DSL router and have my home network back up and running (this is so much better than home networking through dial-up).
So far, so good....but I will reserve final judgement for after I have used the service for a while.
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I have now left Earthlink for Verizon FIOS.
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Review by Eevil Weevil
member for 12.2 years, 1202 visits, last login: 1.2 years ago
lodged 9.4 years ago
- San Antonio,Bexar,TX
- $41 per month
- about 14 days
- "Great speed, great price ($21.95/ 3 months, then $41.95)"
- "No static IP."
- "Faster and cheaper than my DSL service."
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Ordered Earthlink Cable service on 18 August 2003 and was told that Time Warner/ Road Runner couldn't install until 4 September 2003. On the install date, the tech was there within the scheduled time frame. There was lightning and he hurriedly connected the cables and splitter, and went inside to setup the computer and the cable modem. The modem had problems connecting and eventually did, but the speeds were less than dialup and I was experiencing a lot of packet loss. The tech said to call tier 3 tech support and tell them to turn up the level. He then left. I called the number, figuring that they could make adjustments from their office. They checked the line, and found what I already knew, packet loss. They said that they would send a tech over in 5 days. I guess I shouldn't have let the first tech go until the connection was working well. Five days later, the tech was there promptly and worked on the connection at the tap and the lines at the box on the house. After he was done, we checked everything out and the connection was working as I had expected. I was paying $65.00/ month for DSL with static IP and 1.5Mbps/ 256Kbps, and now I'm paying $41.95/ month for 3Mbps/ 384Kbps. I do wish Earthlink would offer an option for static IP. Overall, the service has been great and I'm happy with it.
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