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Review by cliffburger 
Posted: 19 days ago
member for 19 days, 1 visits, last login: 18 days ago
 Seattle,King,WA
 $50 per month
 about 30 days
 Qwest
 "Cost is good"
 "Service & installation slow - local phone company was not cooperative"
 "Acceptable."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I had periodic trouble with connections, always short lived. Their core offering is fine. They attempt to add value with web mail, software bundles, which are all very poor. Earthlinks continuous "special offers" (spam) into earthlink mail accounts probably simply bother most customers.
As usual, pre-sale information attempts to hide the ongoing rate. (E.g. listing 20$ for first three months ... it takes some digging to find the real rate).
Earthlink does not publish upstream bandwidth for residential plans - important if, like me, you occasionally work from home and need the bandwidth back to the office.
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 Review by Aygeear
UPDATED: 21 days ago
member for 7.7 years, 1403 visits, last login: a few hours ago
Stockton,San Joaquin,CA
$39 per month
about 37 days
AT&T
"Installation simple - California Earthlink reps very helpful"
"Eastern Earthlink DSL reps are salespeople - no tech savvy"
"Generally good service - good value for the money"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
My wife and I live on a yacht and have two Macintosh computers networked together so that we can share files as well as a printer, scanner, and external removeable storage devices. Each computer has an internal NIC connected to a NetGear 4-port hub.
Earthlink has been our ISP for several years, and we connected to the internet via 56K modems. We wanted to switch to a cable modem, but cable was unavailable on our dock and the cable company wanted $6000 to run a cable to us.
In early September 2000, Earthlink offered us DSL for $39.95/month with a free self-install kit and no other charges (six-month contract). No specific speed was promised, but maximum was set at 1500 down and 256 up. I checked with PacBell locally, and found that we were 3000 feet from their local central office (CO). When I responded to Earthlink's offer on their website, they said that DSL was unavailable in my area. So, I called their Broadband Sales office and had them check again. After a brief runaround, I was told that I was talking to an Eastern office, and they gave me a number to call in So. California. I called that office and they confirmed almost immediately that DSL service was definitely available in my area. They gave me a number to call in No. California, where I live, and the name of a rep to talk to. When I called that rep, he checked my phone line, confirmed my distance from the CO, and gave me an Order No. The next day, he sent me e-mail giving me a connect date of October 18, 2000.
As promised, the self-install kit arrived on October 15th. It contained a Westell modem, 10 base-T ethernet card, five telephone filters and a wall mount filter, assorted cables, line splitters, and an installation guide. I separately purchased a NetGear 311 router. The welcome kit from Earthlink, containing the software CD, did not arrive by October 18th, so I called the No. California rep. He apologized and gave me a link and password to a site where I could download the (MacPoET) software. We agreed that I didn't really need the software if I was going to use a router, but it would be good to have for troubleshooting, if needed. (The PPPoE protocol is built into the router.)
On October 18th, I performed the installation which took about 15 minutes or less. I plugged the router into my hub, plugged the DSL modem into the router, plugged a telephone line into the DSL modem, put filters on all telephones including the lines to the 56K modems, and configured the TCP/IP control panels on both Macs for DHCP using the router. When I powered everything up, all lights turned green indicating a connection to the CO, but I couldn't connect to the internet. I called the No. California rep and he checked with PacBell. PacBell said that they were adding more DSL ports in the CO, and expected to be finished in a day or so. I was actually connected to the CO, but my port had not been activated yet. Finally, on October 21st, DSL was fully operational. The Welcome Kit from Earthlink also arrived on that day.
I have run speed tests and the best runs were in the range of 900-1100 down and 100-200 up. The normal range is 700-850 down and 50-150 up. Recently, Earthlink has been having problems in No. California and I have had speeds as low as 50-250 down and 20 up! I don't know whether PacBell or Earthlink is to blame.
Overall, my main complaint is that Earthlink's DSL service is not consistent. There are way too many outages and slowdowns. Again, I don't know whether PacBell or Earthlink is to blame. Otherwise, I am satisfied with Earthlink.
Finally, when dealing with customer service or tech service personnel, I have found that it makes a world of difference if you can get connected to someone in your local area. "Home Office" personnel are generally not familiar with local problems and may not have the latest information for your area.
UPDATE - 12/13/2000 Earthlink/PacBell have repaired whatever it was that caused my slow speed connection. Since 12/8/2000 I have been consistently running at speeds between 1200-1300 down and 110-150 up. My promised speeds were 1500/128 max.
UPDATE - 9/24/2004 We moved our yacht to Stockton in August 2001. During the transfer and setup of our DSL service, PacBell had two technicians on site to troubleshoot problems. Within a day or so, all problems were resolved and we have had rock-steady, reliable service ever since. Earthlink hosts six of my websites (no extra charge) and I am completely satisfied with their service. The average speeds are still as previously stated.
UPDATE - 8/14/2008 Service continues to be excellent with very few interruptions. Average download speed is still in the range of 1200-1300, but upload has increased and is consistently in the range of 320-350. Monthly fee for DSL has not increased in 8 years and is still $39.95/month with 20 hours of free dialup included, if needed.
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Review by Sarentack
UPDATED: 27 days ago
member for 210 days, 51 visits, last login: a few hours ago
Lumberton,Lamar,MS
$39 per month (12 month contract)
about 180 days
"To be honest, I cant think of one"
"everything, bad connection, being lied to by techs, price."
"stay away from Earthlink"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
This is a very bad service, when I first ordered it, got the DSL kit in, installed it, immediately constant D/C's were happening, its said that intereferece from other devices can cause it, but its a bunch of BS considering every other modem never had that problem, it was the servers of theirs that was the problem. From the get go I signed up for a 3MBPS connection which was like $44.95 or something, I may of had that connection for a day at most before it dropped to 1.5 and I was being charged $39.95, when asking about upgrading to 3.0 I was told it was not available and the line didnt support it, ok whatever, I manage to keep the service past the first 3 months in which is was $14.95, I had the service for 5-6 months then it happened.
After keeping the bill updated with Earthlink and payment, I was charged for $17 and something in the middle of the month, and after speaking with support, was never able to find a definitive answer of where it came from, earthlink dont have anything that amounts to this, I was told it was something from months earlier, which I couldnt pinpoint because the bill was paid every month, then about 5 days later, I had internet problems where I couldnt connect, it lasted for 2-3 days, then I realized earthlink had SHUT ME OFF, and then have the gall to turn around and charge me $150 termination fee, then that months bill. Regardless, I never did pay it, Earthlink was a huge scam and i didnt fall into it. About 6 days later, I was with AT&T DSL and been happy since.
I have not even given half of the problems in this review either, like Customer Support and opening tickets looking into repair and such, its just amazing this company is still around.
Followup comments:  
Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| Your issue was Telco Phone Service not present. 3rd Party Telephone companies are not eligible for EL DSL and that caused your disconnection when they determined that you did not have AT&T as your Phone Provider. They had no choice but to disconnect you.
»Earthlink is a bad service
said by you :
see my Phone service is setup through Budget Phone, my internet at the time was setup through Earthlink, all of this happened before ordering Bellsouth DSL, this was happening before AT&T turned on the DSL line to my house for access. I got AT&T quickly because I already had a modem from previous service with them.
»Earthlink a bunch of liars
said by you :
if AT&T wasnt as crooked I would go back to them.
»Will EL DSL Work with No Phone Service?
said by you :
Sometime back I had bellsouth Phone and internet service, but I noticed it seemed both were on seperate lines as the Internet could stay on but the phone service be disconnected.
Will EL DSL work with no phone service at all?
»[Xtreme] Just got DSL Extreme 6
said by you :
anyway I am wondering is this service a stand alone DSL service? I currently dont have phone service with AT&T but I got phone service with another provider.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? | |
| | Sarentack
join:2008-02-07
Lumberton, MS
 ·EarthLink
 ·magicjack.com
·AT&T DSL Service
| Re: Your issue was Telco Phone Service not present. Earthlink should of known this.
When signing up with Budget phone I kept the same number I had from Bellsouth.
Its not fault Earthlink is too stupid to see that and let it go for 6 months, sounds to me Earthlink knew and it was trying to make quick money since that company is going down the tube. | |
| OriginalDrM
join:2003-05-08
Pompano Beach, FL
·EarthLink
edit:
August 17th, @06:47PM
| Not as bad as it could be. I have been a long time critic (and customer) of Earthlink, but on the whole I have found them to be nothing but reliable.
Next to no outtages, d/l speeds a hair above advertised, and u/l within the "range" they consider acceptable. :-/
Their customer service is terrible, but with more and more ISPs outsourcing, everyone else is lowering themselves to the same level.
I am receiving Earthlink via 3.0M BellSouth/ATT's DSL for the same price I was getting my older 1.5M service.
AND you don't hear about Earthlink throttling, packet shaping, capping, or spying on their customers (probably because they can't be bothered).
Oh yeah, newgroups still standard. | |
| | Sarentack
join:2008-02-07
Lumberton, MS
·EarthLink
·magicjack.com
·AT&T DSL Service
edit:
August 17th, @08:34PM
| Re: Not as bad as it could be. See years ago before Broadband was wide spread, I use to have the Dialup Service, I liked it alot, you have tech support you can speak to that spoke english, you got them with no problem.
The downside even then was a retarded way to pay the bill, which at the time for me was sending a check to them (they didnt send you a bill or tell you when its due) ( no electronic pay online, no CC at the time), So that was aggravating to. But they lured me in easily when I agreed to a 6 month contract back then and for it they send me a brand new Printer and Scanner, it was a deal well worth it.
But going back to them earlier this year, it seemed promising until frequent D/C's happened, server down time happened and it happened often, 1.5 service for $39.95 was pricey when Bellsouth DSL 1.5 service is almost half that price and never goes out and is always reliable. But I kept it anyway until 6 months later they decide to pull off a scam on me, this is what happens when you get a bunch of people based in India working for you and people who are more keen on making a buck then providing service.
But I can say this, the 1.5 Cable Internet I had with local cable company was 10 times worse then Earthlink, the cable techs didnt know anything, where a problem might be, zip nada, and I kind of wonder if the cable company didnt hook everyones connection up to 1 router and say have at it, constant D/Cs, always out, then to top it off they charge $39.95 for that like Earthlink, so yeah their is worse Internet companies. | |
| | | |
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Review by flygirl
UPDATED: 31 days ago
member for 1.3 years, 38 visits, last login: a few hours ago
San Diego,San Diego,CA
$90 per month
"Stay away from VOIP"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I have had Earthlink's VOIP for almost 3 years now. Over 2 years of that service was pure hell. As an Earthlink subscriber for 19 years without any problems and excellent customer service, I didn't think twice about subscribing to their VOIP/DSL package. WRONG! BIG MISTAKE! While the Level 3 tech support people tried their best, I continued to have dropped calls for over 2 years. And not just occasional. I couldn't just unload their VOIP according to them, because it was now "bundled" with my DSL. I was forced to get another phone provider with a second line and to order another DSL service from Earthlink as to not have any interruption to my DSL service for 2 weeks. Almost immediately after I had done this and was ready to dump my "bundle", the VOIP stopped dropping my calls. I think the Level 3 support people are excellent, and also the DSL service. They may finally have fixed their VOIP issues, but I would think twice about it.
Followup comments: | Forums » comments on review of EarthLink |
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Review by drdancm
UPDATED: 36 days ago
member for 4.6 years, 14 visits, last login: 34 days ago
Chicago,Cook,IL
$83 per month (12 month contract)
about 3 days
Covad
"Excellent e-mail spam handling -Telephone service AWFUL"
"Polite tech support tries hard but short on common sense & expertise"
"Be ready to actively figure out what to do"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
First day, entire phone system was down for about an hour or so. Internet (set to 6Mbps down /1000 up) was out occasionally for a 2-3 minutes but quite fast. Then next day it was unusable kept disconnection every 2-3 minutes for at least half a day. After about 2-3 tech support calls they asked me to do an unplug test (unplug all phones & other devices) for 3 minutes to do a test. The test showed that there was a problem (unbalance ?). They said AT&T would need to fix it -but they did not work over the weekend. I called on Monday and they had already fixed it sometime on Saturday. I asked to re-do the test to be sure. It checked out ok. She told me that my correct distance was 9560ft (not 6090 as reported before the repair).
At the reduced speed of 3Mbps it was pretty reliable (this is what I had w AT&T). At this point tech support called my attention to Diagnostics -DSL line with the ZyXEL 660R-ELK modem and went over the Download Noise Margin Menu. At the lower (3Mbps) speed noise margins were around above 14-15 db, and at my request she switched me back to hi speed (6Mbps). The noise margin was now below 10 db, often as low as 4 db, but still operational with no disconnects that I was aware of.
I started reading up on DSL troubleshooting and learned a lot. I ran a CAT5 line to a new phone outlet near the DSL modem and hooked it to the old tie down screw terminals in the basement near where the phone wires entered the house. I realized that there was also a 2nd phone line which we were no longer using. I went outside and found we had a Corning TIN with two modules. I thought about buying a DSL splitter, but before doing that I figured I should do a test by hooking up the DSL modem directly to the TIN. This turned out to be easy to do and the noise margin was improved (now 14 -11 db). I left the test RJ11 jumper disconnected for the 2nd phone line. When I moved the modem back to its normal place I found that the improvement stayed (11-14 db) -because I had disconnected the 2nd phone line! This looks pretty good and bodes well for a reliable high speed connection, so I'm not going to cancel the service.
Here are some more unexpected Earthlink stupidities. The answering machine I had used for years with SBC (now AT&T) stopped working with Earthlink phone service. Greeting works, then it fails to record anything. Tech support claims that Earthlink Voice mail cannot co-exist with an answering machine -I have to choose one or the other. Not what I want -the prior phone voice mail was good because if the phone line was busy (talking to us, or the answering machine), it would act as a fallback answering machine.
My answering machine has 2 voicemail boxes so that my wife and I don't have to tiptoe around each others messages -very handy. Earthlink voice mail does not have that feature -but allows you to listen to voice message either on the phone or via the internet. In order to access the Earthlink Voicemail away from home you are directed to a web page listing access phone numbers. There are 3 access numbers for Chicago, but they inoperable. When you call them you get a message saying it is not in service. I have written to and called tech support (including Live Help) numerous times and they don't appear to understand or take this seriously. Hell of a way to run your business.
There's a bit of echo/noise on the phone line, according to some people that we talk to on the phone (none that I hear from our end).
On the other hand all of the support people are patient and well meaning. They ought to suggest to those of us more tech savy customers to look into the internal home wiring if there are noise problems. So, we'll see how the service holds up in the long run.
******************************************************************************************************
ABOUT 11 Months into Earhtlink Internet & Phone service
The internet portion has been excellent both with respect to reliability and consistent high speed (a bit over 5mbps). E-mail has been at least as reliable as with 4 or 5 prior ISP providers in the past, but we do have reports from people that they have sent us e-mail but which we never received. This may be due to spam blocking which overall Earthlink does well.
However when it comes to telephone service Earthlink is the pits. First, the Voicemail system is terrible. No date and time stamp on messages. Although the messages audio quality is excellent, no provision is made for and leaving a message as unread for another person in your household. No provision for more than a single mailbox.
Earthlink's digital telephone system is totally incompatible with a stand alone answering machine (which we want because of the multiple mailbox feature and date and time stamping).
Earthlink's on-line voice mail system is often out of order -and deleting saved voicemail messages almost always have to be done twice before messages are erased. Also inspite of having caller ID information, which we get using a separate caller ID box (our purchase) that sits hooked into the phone line, the on-line voicemail only displays phone numbers so you can't see the caller's name.
The telephone audio quality is constantly going from good to very bad -creaks, echoes, digital distortions of great variety interfere with conversations. It is often so bad you cannot understand what is being said. This goes for both sides of the conversation often independently.
Attempts to fix this problem have always failed. The tech support people are especially dense. They promise and claim they will fix this, have you go through useless scripted steps such as disconnecting everything, which never proves of any use. Finally after insisting that you waste 30-40 minutes waiting for them to do whatever they do they tell you that the problem will have to be delegated to some other service group. This generally means, nothing will be done. Not surprisingly I have given up calling tech support, but always give appropriate feedback whenever the opportunity arises.
I'm dumping Earhtlink as soon as the 12 month contract is up because of the phone quality problem, but will investigate the possibility of keeping the Internet access ONLY.
I am told that Comcast or RCN voice mail also does not date and timestamp messages. What has happened to common sense? How can all of the people responsible for this be so incredibly stupid? This must be the same people who force us to alphabetize address book names by first names only.
Last of all, the price of Earthlink's service has crept up from $70 to $83-85 with the inclusion of extra service charges which they carefully not are not taxes. It's simply a deceitful way to make a larger profit without disclosing it in the quoted price.
*********************************************************************************************
Latest and typical exchange w Earthlink Customer service. The one good thing is that after closing down the CHAT, you are offered a brief survey and then the option to get a transcript of the CHAT. This is after I wasted time with another on-line rep who after 15 minutes told me he could not help me and sent me to (This is the on-line CHAT feature -uncensored except for removing my e-mail address):
info: Welcome to Earthlink LiveChat. Your chat session will begin shortly. Feel free to begin typing your question.
info: 'Barney P' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
xxxx@earthlink.net: 12 month service is up Aug 20?? 2008 I am definitely dropping Earthlink service primarily because totally dissatisfied with phone service. May want to keep the internet service ALONE. What would be the cost?
Barney P: I will assist you with the issue
Barney P: To best assist you, you need to chat with a Customer Service Representative. Please stay connected while I transfer the chat.
info: Please wait while I transfer the chat to the appropriate agent.
info: 'Nash N' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
xxxx@earthlink.net: Please read what I already wrote. I don't have time to waste. This is partly why I am dropping Earhtlink
Nash N: Thank you for staying on hold.
Nash N: I understand that you want to go for Unlimited Dial Up service.
Nash N: I am I right?
xxxx@earthlink.net: No, you have not read what I wrote.
Nash N: well, you need Internet service.
Nash N: I am I right?
xxxx@earthlink.net: Last chance, I am copying my message if you are not the right person to answer this pls tell me.
Nash N: I will assist you with the required information.Please provide the security word of your account which appears to be your father's middle name.
(I scrolled up and cut and pasted the initial request)
xxxx@earthlink.net: xxxx@earthlink.net: 12 month service is up Aug 20?? 2008 I am definitely dropping Earthlink service primarily because totally dissatisfied with phone service. May want to keep the internet service ALONE. What would be the cost?
Nash N: I understand that.
Nash N: Please provide the security word of your account which appears to be your father's middle name.
xxxx@earthlink.net: No guessing games. Answer in 1 minute or I'm off -to hell with Earhtlink.
xxxx@earthlink.net: I've done that already.
Nash N: I see that you have LPV(DSL and Home Phone service)
Nash N: You want to cancel the phone service and want to keep only DSL high speed service.
Nash N: correct me if I am wrong.
xxxx@earthlink.net: Yes
xxxx@earthlink.net: I'm inquiring about the COST.
Nash N: I see that currently you are paying $69.95 for Earthlink DSL and Home Phone service.
(that's before taxes and non tax special cost charges which total up to about $83)
Nash N: If you want to keep only DSL service it will cost you only $39.95/month.
(FINALLY)
**********************************************************************************************
Guessing Games?? Incredible
See what I mean?
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Review by ozziescum
UPDATED: 50 days ago
member for 5.4 years, 10 visits, last login: 50 days ago
Marietta,Cobb,GA
$49 per month
BellSouth
"Nostalgia"
"Slow speeds, frequent drops"
"Finally saying goodbye after years as an Earthlink/Mindspring customer"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
It was great, Earthlink, it really was. Sure, we had our ups and downs -- remember that synch issue we had a couple years ago? It was frustrating for a while, but you sent out your techs and patched it all up. You were willing to work with me, and I appreciated that.
You've changed. This relationship is doomed, and I'm afraid it's you, not me. I'm tired of your frequent disconnects, your download speeds that are slower than your upload speeds. I can't stream a video, or stay connected to a game or IM service for more than half an hour some nights. And don't think I haven't noticed that you're worse at night.
I would have been willing to work through this too, if you'd only given me a chance. Every time I try to talk to you about the problem you pretend like it's the first time I've mentioned it, even though I have trouble ticket numbers to prove we've been through it before. You try to blame me and my hardware, when you're the one with the violent mood swings. Even when you're acting like your old dependable self I don't trust you, because I know your bad spells can strike without warning.
I wish this could have ended better, but you left me with no choice. This is goodbye.
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Review by actualsize
UPDATED: 52 days ago
member for 54 days, 7 visits, last login: 21 days ago
Yorba Linda,Orange,CA
$49 per month
AT&T
"Same e-mail address for many years"
"Slow, expensive, can't realign price without 12 month commitment"
"After something like 8 years, I'm ditching Earthlink ASAP"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've had Earthlink for something like 8 years--the last 5 have been DSL. At the time I first signed-up, there was only one price and one speed, I think. My bill has been on auto-pay for several years, so I've gotten used to entering the same amount in Quicken every month without a second thought.
But, over time, the speed has gradually seemed to slow. Also, I have semi-frequent drop outs and an unstable VPN connection (yes, I know about the Earthlink DNS/VPN issue.) Since I now have a super-stable high-speed connection at work, the difference when I get home is stark. I'm not sure if my home service has actually slowed over the years, or if modern websites simply take longer to load. Probably a bit of both. Either way, a recent speed test returned just 0.5~0.8Mbps download time, and I'm still paying the same $49.99 I always have.
I spoke with a telephone rep today to see if faster service is available. At first, he told me he could give me 6.0 Mbps for the same price. (Is it that easy? I did a slow burn knowing how much I'd been overpaying all these years.) But he had to check with "installation" to see if I could get that speed (CO distance, etc.). I spent the next 50 minutes on hold, but he never came back. I hung up and tried live chat.
Live chat #1 (sales) told me he couldn't help, as he didn't seem to be able to determine if I could get 6.0 or not. He kindly referred me to...
Live chat #2 (tech support) told me that 1.5 Mbps was as fast as I could get at my address. Funny, a call to my local Telco, AT&T, an hour earlier, came up with a 6,200 ft CO distance and a green light for 6.0. And the AT&T guy had been able to confirm that on his screen after a few quick keystrokes.
After I expressed my displeasure with the speed and price, the Earthlink chat rep seemed ready to end the call--until I mentioned the possibility of cancelling. Suddenly, 1.5 @ $39.99 became possible, but only with a 12 month contract. I don't want a 12-month commitment--I've been a customer for years, doesn't that count as commitment? How about $29.99 with a 12-month commitment? Nope. I have the modem. It has been paid off for years. No contract for me, I said. That ended the conversation.
If I can convince my wife that a new e-mail address isn't such a bad thing, I'm switching to AT&T, my local Telco, for DSL. They require no contract. I can be month-to-month from day 1. It's a lot cheaper. And they just installed AT&T U-verse TV and internet on my street, so now I have that option, too.
Even though I have been an Earthlink DSL customer for 5 years, with 3 or 4 dial-up years before that, they are unwilling to revise my price (a price that is clearly out of line) unless I agree to a fresh 12-month contract. They don't seem to understand that their product and customer service isn't as good as it once was. I hadn't realized it, either, to be honest. An ingrained e-mail address is all that is keeping me with them.
Followup comments: 
Hotmail
@sbcglobal.net
| Get a free Email account I had that issue about Email 10 yrs ago....But after signing up with Hotmail, that issue went away. Thus I'm free to move from one ISP to another. You may want to bring that idea up with your wife.
Only draw back I think, is that you can't use hotmail with certain 3rp party Email programs like Thunderbird. It does work with Outlook and Outlook Express (but of course). | |
| | 8744675
join:2000-10-10
Decatur, GA | Re: Get a free Email account I believe that you can now keep your Earthlink e-mail address after you cancel your service. | |
| Keith Gordon
join:2008-07-15
Fontana, CA | LINKLINE try LINKLINE for your ISP. Support is located in Ontario California. The company is 12 years old. | |
|
Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
edit:
July 22nd, @04:32AM
| If you want the locked in lower price and are not going..... quote:
I've been a customer for years, doesn't that count as commitment? How about $29.99 with a 12-month commitment? Nope. I have the modem. It has been paid off for years. No contract for me, I said. That ended the conversation.
....anywhere, why does the contract bother you so much? It is to protect you and them. They want to make sure you don't pull the cancel after 2 months trick.
I've been through 4 or 5 contracts and I have 5 free Modems of which I sold 4 on eBay. 
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? | |
| | Sarentack
join:2008-02-07
Lumberton, MS
·EarthLink
·magicjack.com
·AT&T DSL Service
| Re: If you want the locked in lower price and are not going..... commitments dont protect anyone, it only benefeits them and theirs no point to it but to make money for nothing unless of course you get the equipment from them.
As for the 1.5 thing and 6.0 being available, I had that same issue to, as you can see in my review, Earthlink has just about become a full fledged scam. | |
| | |
Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
edit:
August 8th, @10:22PM
| Re: If you want the locked in lower price and are not going..... Scam? That is hilarious.
It is actually a AT&T contract restriction on Earthlink that prevents people from getting 6.0 Speeds if their line is close enough to support it since Bellsouth limits EL to 3.0 Speeds Maximum on the re-sold DSL, and only lines that connect to a CO that has a Covad equipped DSLAM are eligible for 6.0 Speeds since AT&T can't dictate to Covad or EL on speeds.
This was explained to you already.
»Re: [OT] Earthlink Outage
And is in the FAQs.
»EarthLink DSL FAQ »How do I tell who's *really* provisioning my line? | |
| | | | RogerADSL
join:2004-12-10
Lawrenceville, GA | Re: If you want the locked in lower price and are not going..... EarthLink negotiates that contract with ATT, didn't do too good a job obviously. | |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| Re: If you want the locked in lower price and are not going..... said by RogerADSL :EarthLink negotiates that contract with ATT, didn't do too good a job obviously. Seriously, you are not that naive?
AT&T says to EL, you can only have 1.5 and 3.0 and you will be happy, and EL says, thank you. Who has the leverage in this? The Telco who owns the last mile does. You do know which is the larger company, right?
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? | |
| | | | | | RogerADSL
join:2004-12-10
Lawrenceville, GA | Re: If you want the locked in lower price and are not going..... I know a little from my time there...yes I know who is bigger, and yes I know who owns the last mile. | |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| Re: If you want the locked in lower price and are not going..... Then why would you, knowing that AT&T dictates what their resellers can have and not have, make a statement like the above as if EL had any say in the process? If EL wants to resell AT&T DSL (which they do want to be able to do), they can only resell what AT&T lets them have since AT&T holds all the cards in the deck.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? | |
| | | | | | | | RogerADSL
join:2004-12-10
Lawrenceville, GA | Re: If you want the locked in lower price and are not going..... Because they choose not to resell 6.0...??? | |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| Re: If you want the locked in lower price and are not going..... said by RogerADSL :Because they choose not to resell 6.0...??? Right-O. I forgot you were sitting in on the contract negotiations plus were one of the signatures and know this.  Especially when EL does resell 6.0 via Covad who does let them contract for that speed.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? | |
| | RogerADSL
join:2004-12-10
Lawrenceville, GA | No, but I know the BellSouth guy... | |
| | | | | RogerADSL
join:2004-12-10
Lawrenceville, GA | See then you can ask him directly then! How easy is that.  | |
| | | | | RogerADSL
join:2004-12-10
Lawrenceville, GA | Now my tongue is in a not! Thanks a lot!  | |
| Neilkn
join:2000-03-26
Yorba Linda, CA
·Pacific Bell - SBC
| AT&T SUCKS Worse If you think AT&T DSL might be good, think again. I've been a Pacbell/SBC DSL user for about 10 years or more. I'm in YL too. Since AT&T took over from SBC service has gone down down and even more down. Their DSL is slow, their customer support ... learn to speak Indian maybe (as in India). AT&T is why I'm here looking around after over 10 years with the same DSL line. From all we've read, U-verse has lousy HD TV service as it is over-compressed. Their FIOS is to the corner, not to the house. From the corner is your regular copper wire ... not much advantage. The 6.0 or 7.0 they mentioned is probably cable, using Time Warner's cable, not DSL. My neighbor is happy so far with TW's Roadrunner, says her internet phone is much clearer and better than when she had AT&T a month ago. She uses her Internet to VPN into her office and client sites, as I do. AT&T has been very frustratingly slow since they installed U-verse in my area. | |
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Review by tommy122
UPDATED: 56 days ago
member for 7.4 years, 343 visits, last login: 2 days ago
Raleigh,Wake,NC
Contract price not specified.
"None"
"Many"
"The worst"
| |
I have been with Earthlink for quite a while. Their support is the worst that I have ever seen. If they needed to outsource their support, they could have at a minimum insisted that the support person speak English. I tried to use their support today and all I can say is terrible, terrible, terrible. I hope that Earthlink is soon taken over by some other ISP. It would be impossible for them to be worse.
Followup comments: | Forums » comments on review of EarthLink |
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Review by CecilTurtle
Posted: 60 days ago
member for 3.8 years, 11 visits, last login: a few hours ago
Forest Hills,Queens,NY
$45 per month
about 5 days
Verizon
"Alternative to Verizon DSL, Time Warner Cable, still has free Usenet"
"Sporadic speed drops, should be cheaper"
"Decent so far, but make sure you have a quick exit plan"
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I haven't read any Earthlink reviews to avoid influencing my opinion of it. FiOS is too expensive for what need, and I just despise Time Warner, so RoadRunner was not on my list. However, it seems that all the installation and equipment is done through Time Warner.  $29.95 for 12/mo with RCA modem.
I signed up for 10Mbit/s but the maximum speed I have ever reached was 6Mbit/s. I was warned about cable's varying speeds depending on your location and the number of users at a particular time. Just like rush hour, your speeds will drop considerably during peak hours (8PM-10PM for me). I normally get speeds of 4-5Mbit/s, but around peak hours, it drops to under 700Kbit/s almost all the time. This is particularly bad for you if you subscribe to online services like MLB.TV which airs games during those hours. I also have had speed reductions at other hours but I just walk away and come back later. I also have had disconnects with EL a few times a week, so if you run a web server, I might be wary of using EL. A quick modem reboot usually fixes the problem.
Another point you should consider is that RoadRunner in NY discontinued support of newsgroups and Usenet (settlement with Attorney General for child porn distribution?), but Earthlink still seems to carry it. I think Verizon abandoned just the alt.binaries groups, but I'm not sure. I don't use Usenet much, but it's nice to know it's available for free if I do need it.
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Review by rocket1
UPDATED: 67 days ago
member for 214 days, 143 visits, last login: 11 days ago
Dallas,Collin,TX
$39 per month
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