 Review by SuperJoker 
Posted: 1.9 years ago
member for 3.9 years, 1671 visits, last login: a few hours ago
 Yermo,San Bernardino,CA
 Contract price not specified.
 Verizon (ex GTE)
 "Once connected to Verizon DSL You should have no problems"
 "Customer Service is like pulling teeth, Hard to get results from, Some are good, While others outside North America are"
 "If You are happy Where You are at, Stay there."
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Customer Service is like pulling teeth, Hard to get results from, Some are good(Canada and the US so far), While others outside North America are only interested in troubleshooting Your hardware even If You've been told by others at Verizon that It's a CO based problem, Some will have outdated tools that won't check the CO when a line test is done and the back end where the User data for the DSL Circuit is may lose the data(They need better backup of the user data, I guess Verizon DSL doesn't care too much about their customers) while the front end at Verizon DSL Billing will still say Your account is still activated and then they'll will say We apologize when It's something that happens way too often and should be fixed and yet Verizon DSL doesn't do squat about fixing their problems(Excuses, Excuses as Mom would say and She was right), If Charter cable was nearby to Me I'd switch to them. I did get a FREE month out of Verizon DSL for My trouble and I still need to setup My email and My website again too. I was offline for nearly 14.5 hours after being on the phone for nearly 3 hours since 8:49am on 12-04-07. Verizon the Phone Company of course I like and Trust, Their DSL branch though is a problem and I dread calling customer service.
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Verizon west (ex GTE)
