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Member review of SONIC.NET


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Reviews:
read 768 reviews (664 positive) (48 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$43 per month avg ($27 to $65)

Speed test results 3 year trend
Review by EvanWilliams See Profile
Posted: 212 days ago
member for 3.9 years, 114 visits, last login: 192 days ago


Sacramento,Sacramento,CA
$29 per month (month by month)
about 2 days
AT&T
"Excellent customer service, competitive prices (with contract discounts)."
"None."
"If you have AT&T phone service but don't feel like giving more $ to a mega company, go with Sonic.net."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I considered AT&T for DSL service but had been screwed by them on my cell phone and did/do not want to give them any more of my business ever. I found Sonic.net had some good reviews here and that they're a more local company, so I thought I'd give them a chance and am very glad I did.

    I have their Pro Residential DSL service (rated at 1.5-3mbps down / 384-512 up) and am getting 2500 down and ~400 up--which is good.

    The order/install is about as easy as any other DSL install--put filters on your phones and plug and play the rest. They use DHCP so there is no PPPoE config to worry about.

    The modem I received was a Zoom DSL modem (model 5615) and it was free with a 1 year contract discount ($50 value).

    I've had two problems in the 3 years of using this provider. One was related to the very old phone lines running to my apartment (which AT&T fixed after being diagnosed by Sonic) and the other was related to the SPI firewall on my router which was causing all sorts of dropped packets. Both of these issues were solved with the help of the Sonic support staff and they are very competent and actually nice to talk to.

    I would recommend this DSL provider to any friend looking for service in the Northern California area.

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