Review by tech_monkey 
member for 1 year, 17 visits, last login: 339 days ago
updated 1 year ago
 Montreal,QC
 $66 per month Bell Canada "Tired of wasting time with Teksavvy" "If you like to beat your head against a wall, this is the ISP for you."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I build and manage networks and systems in data centers for a living. I deal with numerous service providers in the course of a day. The last thing I want to be doing when I get home to relax and play some xbox or surf the web is to be dealing with my ISP tech support because its not working properly.
I have been with Teksavvy for about 2 years, and about once a month on average my connection goes down and takes about 2 hours of my time to get it working again. EVERY time I call support I get the same lame routine and excuses.
Here are my biggest complaints about Teksavvy:
1. Suppose to get 6Mbps download, I get 2.5Mbps
2. Often get poor latency on connections
3. Often get short drops in connectivity, but long enough to lose connection to xbox live games
4. When I have to reboot my DSL modem, I often have no routing beyond the Teksavvy gateway. It can take up to a hour for the routing to return properly
5. When I call support for item 4., they TRY to tell me that it is a problem with my firewall/router and want to charge $$$ for a tech to come look at the problem. This is about the time I get very annoyed and hang up. Always funny how the problems seems to get resolved after without me making any changes on my end.
6. If I do happen to get a support tech with a little intelligence, then the only answer I get is that is Bell's fault.
Now that the monthly cost of service has gone up, it just is not worth the hassle any more and I'm looking for a new provider.
Update: 2012-05-18
I have been phoning around to look for a new provider. Been looking at both cable and DSL. I find that when I talk to providers of DSL and they check the Bell database (same one that Teksavvy has to use to qualify a customer line), that my dry loop is not rated for DSL traffic. This leads me to believe that Teksavvy doesn't care a damn about providing and verifying that the customer has good quality service before they install and take your money.
Also TSI Jonathan has not said a word since I scolded him in the PM reply about asking for personal info over a unsecured method. Guess Teksavvy is not that concerned about REALLY trying to resolve issues with its customers.
Comments:
 koreybReplace the CRTC NOW
join:2005-01-08
East York, ON Reviews:
 ·TekSavvy Cable
 ·voip.ms
| Welcome to Wholesale DSL.. 1st off.. It's an UP TO SERVICE.. So 2.5 appears to show you have a bad line, or are simply to far from the equipment. This part is managed for ALL ISP's by BELL CANADA. It also can be why you are dropping connection/sync.
Bell charges $95+ to them if the issue is found to be with your equipment, which is why they don't rush to send a tech.
ALL DSL providers will have this issue, unless Bell fixes your line or moves to to a closer dslam. Latency will happen as well on these cases, and most people who have correctly working lines do not see huge latency with Teksavvy.
All these issues point to BELL's Network which TSI has no control over as TSI and all other DSL Wholesalers are a wholesale service, which is a mandated by the government service that Bell has to make available.
If available, you may want to use Cable, cause unless your willing to work with support, your line may never work to your satisfaction no matter who you use. | |
|  | Reviews:
 ·TekSavvy DSL
| Seems you misses the point Your not telling me anything I don't already know. I'm not paying $66/month to Teksavvy to help them solve their problems with their providers, and I'm certainly not paying for a tech to fix Bell's bad line. I have been playing the IT game long enough to know better than to agree to "possible" charges for technicians. If they can't resolve issues with their provider, and want to give the same excuses every time a support ticket is opened, then I have to move on and try another provider.
The average consumer looking for an ISP, who probably doesn't know what dslam is, shouldn't need to go and get a computer science degree just to understand that their Internet doesn't work properly because their ISP provider can't get it together. | |
| | | | | Re: Seems you misses the point Hi Tech_monkey,
I just sent you a PM. Please get back to me so I can assist you further.
Thank you,
--
TSI Jonathan
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc. | |
| | | | Reviews:
·TekSavvy DSL
| Re: Seems you misses the point I now have to add another complaint to my list:
7. Asking for private information over an unsecured method (ie. this forum PM). Warning to anyone who has this same experience here. If Teksavvy requests your account # or any personal information in this forum, you risk having that information falling into the wrong hands. If they really want to help you from this forum, then they should give you a support ticket number that you can then call in to Teksavvy and begin a resolution. | |
| | | | | | | | | | | | Re: Seems you misses the point Hi Tech_Monkey,
As you can see on the approved list of techs in the TekSavvy forum. » TekSavvy FAQ »Official support in the forum I am an approved staff to assist customers. This list has been recently updated to make sure no one creates a TSI handle pretending to be us. People who reach out to us or when we reach out to them can verify and make sure they can trust us. You can always call in and ask to speak with me and I can assist you over the phone 1-877-779-1575. I understand if you do not want to give any of your information through PM. Just wanted to try and help out.
Enjoy the last day of the long weekend 
--
TSI Jonathan
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc. | |
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| |  TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | said by tech_monkey:Your not telling me anything I don't already know. I'm not paying $66/month to Teksavvy to help them solve their problems with their providers, and I'm certainly not paying for a tech to fix Bell's bad line. I have been playing the IT game long enough to know better than to agree to "possible" charges for technicians. If they can't resolve issues with their provider, and want to give the same excuses every time a support ticket is opened, then I have to move on and try another provider.
The average consumer looking for an ISP, who probably doesn't know what dslam is, shouldn't need to go and get a computer science degree just to understand that their Internet doesn't work properly because their ISP provider can't get it together.
Hi, I've read your post and I've read your change in review. Within minutes of your original review I made sure our crew was looking into your issue. I personally told my crew to just send a tech out since it looks like its a line problem.
You state above that you won't pay for Bell to fix their line, to be sure, we didn't ask you to do that either. We asked you to pay if it was not a Bell problem. We hate to do this of course and I'm looking into ways if we can better assess from our side if we think it's a line problem or not. Years ago when we did not have these astronomical costs we would have send somebody out right away. But now days we try to scrutinize more in order to make sure nobody gets charged if they don't need to.
I'm sure it's frustrating as I too have had spotty Internet connections but I do have to say that the general tone of your post is not the nicest. I seriously doubt we've treated you that way.
If you don't want to post any of your information... That's all good with us, we are trying to help you though so implementing a system like you mention, however much a good idea that is, won't help you in the immediate. The irony is that this is one of the reasons why we started our own forums earlier this month given this sites recent events.
In essence we're trying to help you and it wont hurt to cut us some slack. Let me know if you don't get the help you're looking for.
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Marc - CEO/TekSavvy | |
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| | | Re: Welcome to Wholesale DSL.. Ha ha! That is "exactly" what I was told! They not only said that it was "Bells" fault but that "Bell knows about it, it's a problem on this part of the street and that there isn't any plans to do anything about it!"  | |
| | | Reviews:
·magicjack.com
·TekSavvy DSL
1 edit | Re: Welcome to Wholesale DSL.. Many of the Bell F1 & F2 lines are 40+ year old garbage, and the distances can and do make DSL flaky. If I had service from my municipality, I would be SOOL for DSL. As it is, my local comes from the neighbouring village 3.5km away. At the F1/F2 junction box 5 houses down, easy 6M FP @ 80% OF. 250 feet of F2, best I can have is 3008/512FP. 4032/800 IL is crap here. Also new drop from the F2 cylinder to the demarc & to the POTS splitter. The tech even told me the F2 is junk, and put me on a "less bad" pair.
I am not defending TSI. The lads there & I have had our quarrels, and they have been beauts. But, please tell me, how can the indie ISP force Bell to improve service? You call Bell regarding your internet, and they will tell you to talk to your ISP and hang up on you ( ... or ... dump that indie & come over to Bell). I was actually told that last part by the service rep.
Have you ever wondered why Bell cripples their modems they supply to their customers, and forces them to rent the damned thing?
But as long as Bell is allowed to flip the bird to the indies and their clients with impunity, we all lose.
By the way, don't get your knickers in a knot over the PM. I have used it many times, and it is quite secure. Wouldn't go as far as putting CC info on it, though. The other alternative would be to email the support member directly @ teksavvy.com. | |
| | | | Reviews:
·TekSavvy DSL
| Re: Welcome to Wholesale DSL.. I think the OP should leave TSI and get a new provider as, it appears, he finds fault all over the place.. it's not TSI it's him...TSI have excellent customer support; however, they're not doormats and ... uh... you can't expect to get world class service when you open up a discussion with such a negative and complaining tone. | |
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