| Review by heathepw |
member for 1.1 years, 1 visits, last login: 1.1 years ago
updated 1.1 years ago
- Contract price not specified.
- "Works great, when it is working."
- "Too much down time. High speed service is allotted which was not mentioned in the original contract."
- "Now that high speed service is finally available through my phone company I plan to change to that."
|Pre Sales information:|
Value for money:
(ratings match consensus)
I have been a customer for almost 7 years and never missed a payment (it comes directly from my credit card). Over the last 6 months the service has been pathetic. I was on the phone for over 2 hours last night with tech support and could not correct the problem (no internet connection) so the lady referred my problem on up the ladder and I was supposed to get a call back between 7 and 8:30, which never happened. I went to bed at 10:30 after waiting up as long as I could. We tried re-registering the HN7000 modem but constantly got the message "Content was blocked because it was not signaled by a valid security certificate." Basically HughesNet had blocked my access for unknown reasons and couldn't straighten out the problem. I was away from home for a couple of months in the fall (so I made the payment and did not use the service at all). When I got home there was nothing to watch on TV so I watched a couple of episodes of Law and Order online. The next day I couldn't do anything on the internet. This is when I first found out about the "fair access policy." Basically it means you only get a certain amount of high speed service for the $80 per month you have paid for almost 7 years. This was never mentioned in my original contract. If you exceed the fair access amount of high speed time, you have to buy tokens in addition to your $80 per month payment to get high speed service back before 24 hours goes by. The more I researched the situation I found that HughesNet had oversold their high speed capability and had to come up with the fair access policy so they could service all the excess accounts they now had. I live in a very remote area so that is the only reason I chose HughesNet to start with, that was the only service I could get. Having had 4 outages over the last 6 months I don't think it could be any worse (and a lot cheaper) to get my high speed service through my phone company since they finally offer it. I called customer support today and they scheduled another tech support call for me tonight between 6 and 7:30. If I do not have internet service tonight I will be cancelling my credit card (so they don't charge anything else to it) and I will be done with HughesNet permanently. Anybody want to buy a HughesNet satellite and HN700S modem?