Review by heathepw 
member for 1.1 years, 1 visits, last login: 1.1 years ago
updated 1.1 years ago
 Vinemont,Cullman,AL
 Contract price not specified.  "Works great, when it is working." "Too much down time. High speed service is allotted which was not mentioned in the original contract." "Now that high speed service is finally available through my phone company I plan to change to that."
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I have been a customer for almost 7 years and never missed a payment (it comes directly from my credit card). Over the last 6 months the service has been pathetic. I was on the phone for over 2 hours last night with tech support and could not correct the problem (no internet connection) so the lady referred my problem on up the ladder and I was supposed to get a call back between 7 and 8:30, which never happened. I went to bed at 10:30 after waiting up as long as I could. We tried re-registering the HN7000 modem but constantly got the message "Content was blocked because it was not signaled by a valid security certificate." Basically HughesNet had blocked my access for unknown reasons and couldn't straighten out the problem. I was away from home for a couple of months in the fall (so I made the payment and did not use the service at all). When I got home there was nothing to watch on TV so I watched a couple of episodes of Law and Order online. The next day I couldn't do anything on the internet. This is when I first found out about the "fair access policy." Basically it means you only get a certain amount of high speed service for the $80 per month you have paid for almost 7 years. This was never mentioned in my original contract. If you exceed the fair access amount of high speed time, you have to buy tokens in addition to your $80 per month payment to get high speed service back before 24 hours goes by. The more I researched the situation I found that HughesNet had oversold their high speed capability and had to come up with the fair access policy so they could service all the excess accounts they now had. I live in a very remote area so that is the only reason I chose HughesNet to start with, that was the only service I could get. Having had 4 outages over the last 6 months I don't think it could be any worse (and a lot cheaper) to get my high speed service through my phone company since they finally offer it. I called customer support today and they scheduled another tech support call for me tonight between 6 and 7:30. If I do not have internet service tonight I will be cancelling my credit card (so they don't charge anything else to it) and I will be done with HughesNet permanently. Anybody want to buy a HughesNet satellite and HN700S modem?
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