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Review by qworster 
UPDATED: 98 days ago
member for 7 years, 2552 visits, last login: a few hours ago
 Santa Monica,Los Angeles,CA
 $122 per month (12 month contract)
 about 18 days
 Verizon
 "It started out fast"
 "Tech support, unreliable connection, slow speed"
 "They've slipped....."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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I singed up my business with BrandX because they were a local (Santa Monica) company and had great reviews here. Turns out the reviews are old and they seem to have 'slipped' in quality/speed of connection and tech support.
Service started out okay, although it took Verizon almost three weeks to actually connect up the line. BrandX offered zero help during this time. It wound up being completely up to me to get Verizon going. Since I'm a network engineer, I knew who to call and what to do. If I was just a regular person the DSL might never have worked! Speeds started out great, as did reliability....but after a few weeks, the speeds dropped like a rock and so did the reliability. Right now, the connection is off more afternoons then it's on. Calling BrandX is a waste of time; I always get a clueless answering service who always says that: "the problem will be fixed momentarily". I guess that momentarily is a measurement unit for hours!
At this moment my 1500/384 circuit won't even run my VOIP box, which only requires 90K on uploads to work. Speed tests just run are showing 265/57 meaning that the upload speed is barely better then dial up (I'm paying for 384K).
Finally, and worst of all, I look like a fool for buying this service to replace the 175K symmetrical service we had before from another provider. Not only was it much more reliable, it turns out it was faster most of the time too.
I'm very disappointed with BrandX.
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Brand X Internet
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