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Member review of Verizon Online DSL


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Reviews:
read 4241 reviews (2145 positive) (1138 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$35 per month avg ($15 to $95)

Speed test results 3 year trend
Review by inklings
Posted: 10 years ago
(review was emailed from domain compuserve.com(name)


undisclosed location
Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Has anyone else had problems with delivery of email using
    bellatlantic.net? I have had email messages delayed for over two days
    over a weekend and shorter time periods during the week. Technical
    support could give me no answers. I have also gotten error messages when
    trying to send about the bellatlantic.net server not being available.
    I'm using Outlook Express and have had some problems with it over
    Netscape.

    I had DSL installed at the end of September. The first day of
    installation went great. The second day got missed due to stormy weather
    (the technician did call). It took me over two weeks to get through to
    someone to reschedule an installation. It required me calling my phone
    company's business office and threatening to cancel my phone service.
    One of those business office people waited on hold for me for several
    hours to get through to logistics to reschedule. Then a technician did
    come out who knew nothing about setting up the software applications and
    configuring the email systems. When he left, my previous dial-up ISP was
    disabled (so I couldn't send out my change of email address) and the
    email system was not adequately configured. This after the technician
    spent 4 hours on the installation, with a lot of time spent on the phone
    with technical support (because the gate address didn't work).

    I hired a network administrator to come in and finish the job for me so
    I could get up and functioning and make the transition from my other
    ISP.

    The DSL connection, though, has been great as far as the Internet and
    very reliable.

    -=-Inklings

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