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Member review of AT&T Southeast


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$48 per month avg ($20 to $144)

Speed test results 3 year trend
Review by ricep5 See Profile
UPDATED: 54 days ago
member for 9.2 years, 1355 visits, last login: a few hours ago


Jacksonville,Duval,FL
$42 per month (12 month contract)
about 5 days
"Self Provision Works"
"No one knows what the true costs are"
"Alternative access for now"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·AT&T CallVantage
    ·VoicePulse
    ·Comcast Formerly ..
    I am looking at dropping Clearwire (wireless ISP) and lined up BS DSL as a replacement.

    Used self provision and ordering on website. Did online chat with rep. Couldn't provide any information on what the fees or taxes would be. $75 dollar rebate on Westell modem. $75 service credit after 30 days of service, plus a Napster/MP3 player. (not a biggie for me)

    The modem took a few tries to "take". Called support and the password was showing as 'blank' and wouldn't log in. Resolved in less than 5 minutes.

    Performance is so-so. 1.2Mbps on a service rated at 1.5Mbps. BS Tech suggested placing DSL filters on all phones in house attached to line. The Westell is reporting a signal loss on the downstream side.

    Will be performing a VoIP test and failover test (Comcast is my primary) in the next few weeks. BS says I am 6Mbps capable. After I fix the line loss I may look into it.

    Update 1/5/05

    Service has been stable and reliable. Have moved ATT/CV phone over to the DSL and it has no issues. Filters added 1dB of signal on the downstream side. Download speed is holding at around 1.2 ~ 1.3Mbps. Since Comcast is my primary this isn't a problem. But I will be looking for a better dual WAN router/firewall soon.

    Update 11/2/2006

    Discontinued the service. Never got the perks offered at sign up. Customer service said I had to go get them, though she didn't and no one else knew how to do that. Services worked except during thunderstorms when it would hang the DSL modem. Tried it and moved on.

    Update 11/2008

    Reinstalled the service when hurricane took out Comcast. Unfortunately AT&T didn't have enough facility at the DSLAM in the CO. Took 2 trips to the fiber hut outside my house to get it going. Used same equipment as before since I never threw it out.

    Update 9/2009

    Uneventful service. 6Mbps as promised and as far as I can tell it has never gone down yet.

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