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Member review of Verizon Online DSL


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$35 per month avg ($15 to $80)

Speed test results 3 year trend
Review by hsindogg See Profile
UPDATED: 1.2 years ago
member for 7.4 years, 2809 visits, last login: a few hours ago


Baltimore,Baltimore City,MD
$42 per month (month by month)
about 15 days
"Easy online ordering system"
"Communication between line provisioning and their online order status needs to be worked out"
"You may get your DSL service running by the service date stated, but mine was not."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    My Other Reviews·Verizon FIOS
    ·Comcast
    ·Cavalier Telephone
    I ordered Verizon DSL (naked DSL only) on 7/25/08. I received an email confirmation on 7/28/08 regarding my order status. The modem had been shipped out, and my service date was scheduled to be 8/5/08.

    I received my modem on 8/2/08 and got it ready for installation.

    I ran homerun line from the NID to the modem. I ran cat6 from my PC to the DSL modem, and tested the connection, no problems there since I can ping it. I checked the NID on 8/4/08 and someone from VZ moved my homerun twisted pair from my side of the NID port, into the VZ side of the NID.

    On 8/5/08, I was not able to get online. I called tech support at 10AM, and they told me it would be activated at 6PM. When I returned home from work, still no connectivity to the internet, so I called tech support back. At which point they told me there was no signal from my modem to the CO. They told me they would issue a ticket.

    I called at 9AM on 8/6/08 to see what the status of the ticket was, and of course, there was no ticket placed. So after going through my whole situation, the VZ rep was able to get the provisioning department to commit to sending out a tech to the CO on 8/6/08 to get the wiring completed.

    We'll see if I have internet connectivity when I get home today I guess.

    Update 8/7/06 - I finally cancelled the VZ service order after not being able to get a straight answer. On 8/5/08 I was told while I called VZ from work that I had a signal to the modem and I would have DSL after 6PM. 8/6/08 I learn that my line wasn't even provisioned yet, even though I had received an automated call and email saying my service was ready. Oh yeah, what happened during the 12 days between my order to the service ready date? Does VZ just arbitrarily pick a service date and then hope the line gets provisioned? On 8/7/08 I could not get a straight answer from support on what needed to be done to my line, and how long it would take, and when I would get service.

    I finally cancelled the order called Comcast Internet. It can't be hard to plug in RG-6 cable to a cable modem, get an IP and DNS and start surfing. I used to be a proponent of DSL, but with this many headaches and potential hurdles, DSL just isn't worth it.

    Followup comments:
    view ALL 3 comments

    aysseus

    @verizon.net

    agree all the way

    i had gotten dsl service and was running for 14 vdays and then something went wrong because of a storm in the area. I contacted verizon to come and handle it, but ofcourse they didnt, well lets just say that 6 tickets, 2 hours of calls with them and a high BP and 16 days later no DSL cause they dont want to send someone out to fix it so i cancelled my service. All they had to do was to send out a technician to solve it and they didnt. They are terrible. I called comcast and they installed same day. So much for verizon huh..
    permalink · 2008-08-14 06:59:04 · Print · Reply to this

    Janet

    @verizon.net

    Re: agree all the way

    I am soooooo ready to take the bridge over my Verizon issues and won't belabor the point that I, too have reached my wit's end with them. I was looking into Cavalier today but may have to bite the bullet and subscribe to Comcast. I don't want to pay their high price, but you are so right when you mention the blood pressure issues and loooonnng amounts of time to resolve issues with (broken-English)"tech support" when dealing with Verizon. It has been one headache after another with Verizon and although this is a site for Cavalier users, your input and that of others has helped with my decision. Thank you.
    permalink · 2008-08-16 18:12:26 · Print · Reply to this
    Forums » comments on review of Verizon Online DSL

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