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Member review of Verizon Online DSL


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read 4239 reviews (2144 positive) (1137 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$38 per month avg ($15 to $192)

Speed test results 3 year trend
Review by kenn10 See Profile
UPDATED: 1.7 years ago
member for 6.1 years, 2297 visits, last login: a few hours ago


Highlands,Macon,NC
$37 per month (12 month contract)
about 10 days
Verizon (ex GTE)
"Fast speed, solid service, dry-loop availability"
"Excecution of dry loop, scripted customer support, lack of concern at call-taker level"
"Good solid service but don't try converting to dry-loop. Don't expect a lot from tech support."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·VoicePulse for Bus..
    ·Vitelity VOIP
    ·Comcast
    ·Vonage
    ·ViaTalk
    I've had good solid service from Verizon Online DSL for about 18 months. The 3 meg down by 768K up has been terrific with little down time. The tech support is lacking but that seems to be the theme of all ISP's these days.

    My mistake was in trying to convert from wet loop to dry loop. My advice to everyone is to install a new dry loop and then disconnect the old one once you port your phone number. I suppose they will one day perfect the process but they are not there yet.

    Followup comments:
    view 1 comment
    pegleg666

    join:2007-03-08
    Webster, NC

    Bait & switch

    Verizon runs a classic bait & switch. After 14 months at 3Mbps, my connect was dropped to 768 Kbps and their representatives "swore" I could never have gotten faster speeds.
    Now I'm desperate for something over 2 Mbps in order to sign up for VUDU.
    permalink · 2007-10-24 11:13:18 · Reply to this
    Forums » comments on review of Verizon Online DSL

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