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Member review of Verizon Online DSL


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Six Month Rating

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$36 per month avg ($15 to $109)

Speed test results 3 year trend
Review by aefstoggaflm See Profile
UPDATED: 165 days ago
member for 7.6 years, 1660 visits, last login: a few hours ago


Bethlehem,Northampton,PA
Contract price not specified.
Verizon
"Better than one way cable."
"Took a while to get. They had the wrong phone number. Sometimes tech support is dumb."
"If you've thought about DSL, maybe now is the time."

    I ordered 3/768 at the month to month rate. I have a PPPoE connection.

    Better than one way cable. But the bad news took a while to get. They had the wrong phone number.

    **

    Sometimes tech support is just plain straight dumb. As addressed in »[Rant] Rant about Verizon techs. (Warning: Long)

    I made sure that all of my devices behind a NAT router (ex: WRT54G v6) could release and renew their IP address.

    We (my parents and I) then switched from behind a NAT device to a direct connection to the modem.

    Then when Verizon techs tried to trouble shoot the issue. One of the things is that they told us to do was to uninstall and reinstall the NIC of a computer, is like

    Followup comments:
    view ALL 2 comments

    hbnot

    @pacbell.net

    Verizon Online DSL

    Verizon has given me a nightmare. They are next to impossible to contact. Despite multiple conversations with tech support the service requires the modem to be reset daily. When adding a voice line to the existing DSL service, I lost the use of the DSL for 6 wks. After requesting and agreeing to have a site visit, the service person left multiple wires dangling and a general "mess." The problem was never resolved. Stay away from Verizon if at all possible.
    permalink · 2007-08-30 19:34:08 · Print · Reply to this
    tamovies

    join:2007-02-25
    Rumford, ME

    Re: Verizon Online DSL

    When they pick up, simply ask for a Level 2 or 3 tech.
    permalink · 2007-09-01 08:01:59 · Reply to this
    Forums » comments on review of Verizon Online DSL

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