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Member review of Verizon Online DSL


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Verizon FIOS TV

Reviews:
read 4009 reviews (2046 positive) (1060 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$32 per month avg ($14 to $95)

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Review by Grail Knight See Profile
UPDATED: 28 days ago
member for 5.1 years, 2381 visits, last login: a few hours ago


Erie,Erie,PA
$20 per month
about 8 days
Verizon (ex GTE)
"Faster than dialup and cheaper then cable."
"Phone tag, one hand does not know what the other is doing, poor follow up"
"Only go through Verizon DSL if you have no other options available."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    Connection is stable service unless it is raining then the connection drops in and out. This remains true to this day. To busy deploying FIOS to other areas and neglecting their copper.

    Good luck with the lower tier support staff. If they ever get it right the first time I will be amazed. This seems to only effect the off shored support after normal business hours.

    If you are given a ticket number for repair you have to jump through the same voice prompts again. There is no direct number given by Verizon Tech Support to reach the Repair Supervisor which is just plain bad business and unacceptable for a communications company.

    Maintenance Support knows there job but lack of information sharing among different support departments makes it look like one hand does not know what the other is doing.

    Verizon needs to get with the program and get their staff up to speed as well as to what the various departments are doing as well as stop farming out their Customer Support. For an advance Communications Company Verizon tends to suffer from lack of communication. If Verizon is going to offer broadband over their ancient phone lines they need to put some money intothe upkeep of said lines.



    Followup comments:
    view ALL 5 comments

    Ver DSL too

    @verizon.net

    Verizon DSL Support

    I would be happy if they would just spend 10% of their FIOS advertising budget on their "support" program.
    permalink · 2008-06-09 17:38:29 · Reply to this
    Forums » comments on review of Verizon Online DSL

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