Review by Network Guy 
UPDATED: 2.2 years ago
member for 8.2 years, 3403 visits, last login: a few hours ago
 Bronx,Bronx,NY
 $18 per month (month by month)
 about 4 days
 "Adapter shipped quick, installing it was cake, calls sound great."
 "This is a well-oiled machine"
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Ease of Installation:
Call Quality:
Value for money:
(ratings match consensus)
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*** UPDATE 8/10/2006 ***
My parents are still Vonage customers. Service is great, very close to POTS in quality and reliability. Not one single outage to date, and the lean monthly bill continues to put a smile in their faces.
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I ordered Vonage phone service for my parents. My parents liked their AT&T service fine, but were sick about the bloated monthly fees. They were skeptical about trying Vonage, but they entrusted my understanding of the technology and its underlying benefits, not to mention the cost savings.
The order was placed on the 18th of October, and the adapter arrived within a week. At the time of placing the order, it was also requested to transfer my parent's existing phone number from AT&T. It was great to learn at this time that Vonage joined the new millenium by switching the LNP process from remitting a fax transmission to filling out a new web form for Letter of Agency. The process was painless and very straight forward.
Personally, I think there is nothing better about customer service than unsolicited status updates. Never had to call or email customer service. I found out whatever I needed to know from the dashboard, and notification emails were sent for every step of the way, including status details of the service order and phone number transfer.
AT&T approved the number transfer on the 25th of October, and Vonage had scheduled the transfer to complete by the 31th. The appointment was kept as stated. I called my parent's old number tonight, and the call went right through. Talk about smooth sailing!
The jury is currently out on reliability. So far there have been no outages, and calls to the temporary virtual phone number went right through every time. My parents are pleased at the comparable call quality, and say they cannot tell the difference between this and the AT&T line.
Vonage has streamlined their processes very well. The service works great, and there have been no issues whatsoever. Getting this was a major step in the right direction.
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