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Member review of Packet8


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VOIP Forum

Reviews:
read 455 reviews (306 positive) (88 negative)
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Six Month Rating

Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:


$22 per month avg ($17 to $27)

3 year trend
Review by Authority See Profile
UPDATED: 125 days ago
member for 8.6 years, 1298 visits, last login: 5 days ago


Beverly Hills,Los Angeles,CA
$19 per month
"None I can think of."
"Frequent outages / billing errors / non-existant tech support"
"Use only if price is more important than reliability or service"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

    My Other Reviews·AT&T Yahoo
    On the surface Packet8 looks like a bargain but with their frequent outages, constant billing errors, and unreachable tech support they're no bargain at all!

    Most importantly, they're priced at DOUBLE or more than market alternatives. T-Mobile is half as much at $9.95 a month. Magic Jack is half of that at $50 a YEAR.

    Followup comments:
    view ALL 4 comments
    tcstone

    join:2002-03-12
    Glendale, CA
    ·Packet8
    ·Pacific Bell - SBC

    edit:
    March 16th, @11:50PM

    tech support

    I've called tech support maybe 3 times in the past year (even less in previous years) and I've always quickly gotten a real person on the phone who speaks excellent English and can diagnose problems well. They also respond to email tech support requests.

    Outages are rare and brief when they occur.

    -Casey
    permalink · 2008-03-16 23:49:17 · Reply to this
    knkayotte

    join:2001-02-02
    Camp Verde, AZ

    Re: tech support

    Never used tech support can't reply to that, 2 plus years of use only 1 major outage and maybe 2 minor outages.

    Vonage is bleeding out badly, I truly believe packet 8 will be one of the last voip services standing when it's all said and done.
    permalink · 2008-05-17 15:37:26 · Reply to this
    Forums » comments on review of Packet8






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