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Member review of Bell Sympatico


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read 996 reviews (392 positive) (399 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$47 per month avg ($25 to $83)

Speed test results 3 year trend
Review by graniterock See Profile
UPDATED: 33 days ago
member for 6.6 years, 370 visits, last login: 1 days ago


London,ON
$48 per month (12 month contract)
about 30 days
Bell Canada
"Reliable and stable"
"installation was significantly late"
"Average ISP... but you could do better."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·TekSavvy Solutions..
    Overall happy with the service but with some serious thorns in my side:

    When I first got the service moved to my house it was significantly late (by about a month) from the date they said it would be activated. The account was in my wife's name who had the account for many years before it came to my house. Initially 12 month contract but then month to month.

    I have found using the Broad Band Report direct support forum and the chat suport very useful in solving my problems. I wouldn't recommend telephone support due to hold times and their inability to give me solutions to my problems.

    I had an unlimited package but was forced out of it due to raising the cost of it. I was also very annoyed becuase they promised me a 7 meg sync rate if I changed to a capped package. I specifically said I know you guys say up to, but what will the actual rate at my house be. The guy on the phone said after clicking a few buttons it would be 7. After getting changed to the 60 gigs per month package, I found it was slower and the direct support guys on the forum confimed I would only be getting 6 (5015 actual speed).

    I have now changed over to a different ISP. I would have been willing to take a retentions offer. However the offer was one of the packagees listed on the homepage. No special deals. The kicker was this new package they offered me had a 25 gig cap. My usage the previous month was also right around 25. I wasn't going to risk overages. So instead I cancelled the service and went to a new ISP.

    Followup comments:
    view ALL 6 comments

    Jakob

    @bell.ca

    Am I a rare case?

    I've read a lot of terrible reviews of Sympatico. Personally, I've had their high speed service for about 4 years now, and I have never experienced what most folks complain about. My packafe arrived quickly, setup was a breeze, my service is fast and stable - and the odd time I've had to call tech support the level 2 staff have been relatively helpful. (I have a feeling that the level 1 staff are simply "filters" to avoid wasting time on people who have unwittingly unplugged their modem etc. - I admit they are useless for anyone with any semblance of technical knowledge).

    To sum up, my experience with Sympatico has been overall quite positive - I wonder if I'm a rare case.
    permalink · 2007-02-04 12:04:50 · Print · Reply to this
    wonkaman2002

    join:2005-08-23
    St Catharines, ON

    Re: Am I a rare case?

    Interesting why do I smell a Bell employee over here? or someone that's trying to suck up to bell? good for you though ...guess what? NOBODY CARES...BELL SUCKS
    permalink · 2007-02-20 17:40:07 · Reply to this
    graniterock

    join:2003-03-14
    London, ON

    re: rare case

    There would have been a time I would have agreed with Jakob. But those days are long gone.
    permalink · 2009-08-10 01:11:56 · Reply to this
    Forums » comments on review of Bell Sympatico

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