Review by cutuzov 
member for 5.4 years, 387 visits, last login: 15 days ago
updated 276 days ago
 Mississauga,ON
 $70 per month about 30 days "28Mb cable with no caps + home phone for 70 $" "set-up was delayed because of tech no-show. Up speed is just 1 Mb" "Works for me"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Speed Test #101611051 by dslreports.com
Run: 2012-05-14 17:32:30 EST
Download: 36688 (Kbps)
Upload: 989 (Kbps)
In kilobytes per second: 4478.6 down 120.8 up
Tested by server: 7 java
User: 1505369 @ dslreports.com
User's DNS: distributel.net
I finally decided to go with cable. Despite the service set-up delay, had a fairly pleasant experience.
First installation date booked the Rodgers tech simply did not show. I'd assume there is a drawback of having to work trough your direct competitors connection service. Second time everything was up and running.
I was able to set my home network+ phone myself, that is why I did not have any experience with technical support yet.
Speeds are exceeding the advertised ones . Just look at this  »www.facebook.com/l.php?u=http%3A···hIJg4msA
After a month or so I will most likely recommend Distributel to my family
Update 14/Aug 2012
I decreased my rating for tech support to 1. Was not able to get anyone to talk to at tech support after 1 hour on hold. Did not make it 0 only because I was actually able to reach them once before
in other respects service is still solid and well worth the money for me.
Attachments:
Comments:
 Reviews:
 ·Distributel Cable
| how could you subject your family to this? That's just mean.
Pay close attention to how high the speedtest spikes at the beginning. My guess is boosting to make speedtests look good.
Have you actually tried to download anything and watched the speeds? Something that takes longer than a minute? Also, try a couple other servers in your area.
If you've got a stable connection, good for you, but man oh man, wait till you have an issue and have to work with them | |
|  | Reviews:
 ·Distributel VOIP
 ·TekSavvy DSL
| Re: how could you subject your family to this? said by tegrof:That's just mean.
Pay close attention to how high the speedtest spikes at the beginning. My guess is boosting to make speedtests look good.
Have you actually tried to download anything and watched the speeds? Something that takes longer than a minute? Also, try a couple other servers in your area.
If you've got a stable connection, good for you, but man oh man, wait till you have an issue and have to work with them
I think like everything cable related, experiences probably vary a lot from region to region. I've been using Distributel for 2.5 years or so now, and it's been fairly smooth and consistent. I regularly get the advertised speeds, or above - sometimes it'll drop to 16 Mbps or so during peak hours, but it's not generally noticeable for the huge amounts of streaming media my family watches.
Their VOIP service on the other hand - I had nothing but problems with it. It would regularly cut out, drop calls, and the audio quality when it did work was just plain horrible. My internet service was even severely degraded until I got rid of the VOIP box they provided - but since I cancelled that, like I said - it's been quite consistent and smooth. | |
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cutuzov
join:2007-11-21
Mississauga, ON Reviews:
·Distributel Cable
| Re:how could you subject your family to this? My average torrent download speed is 2.7-3.5 MegaByte or 22-28 Megabits
Keeping in mind I do not pay for cable or satellite for 4 years already, my download/upload is about 1 T Byte a month. This includes HD Netflix streaming and TV shows + movies in HD as well
Here is some more speed tests
»www.diigo.com/item/image/2xqki/s57j
Graphs are more or less consistent during the test. I did not notice any excessive spikes at the beginning. Only exception is US sever, graph there is quite jagged.
About tech support I would not rely on any ISP to tweak my home network hardware. As I mentioned in my review I am able to handle/troubleshoot it well myself. To be fair, the poor tech support might be a problem for some Distributel customers. That simply means company has room for improvement.
I am still happy with what I get for the money I pay.
Regarding my family they are being charged same as me for 5 Mbps DSL from TechSavvy which was relevant 2 years ago, not today
P.S. I am sorry you get such a negative experience with this particular ISP. Thanks God we have some competition this days. Good luck with your next provider. | |
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