| Review by stickittoem |
member for 348 days, 1 visits, last login: 347 days ago
lodged 348 days ago
- $45 per month
|Pre Sales information:|
Value for money:
(ratings below consensus)
Use this provider. Is it me or are they going downhill. Whats going on there? The employees dont seem as happy as they used to be when i would talk with them on the phone.
Seems like they have no one working there as i have to wait 30-45 minutes to ask a quesiton about my account. I feel like cancelling as it feels like teksavvy doesnt care about anything but money now-a-days. Turning into bell and rogers.
I find that when i first signed up the customer service was great. Ever since around febuary i feel like i am a paycheck to teksavvy and not a customer.
Anyways i hope they can pull up their socks or i guess i will switch to bell or rogers. Sad to say but i only have the service for the customer service aspect. Now that it is in the toilet i couldnt give you 1 reason why i still with them
| |TSI MartinPremium
Customer service Hello,
I'm not certain as to when you would of called, but we've been pretty good with call wait times today. There are the odd times when call Q builds up, but it's not because we don't care.
Now if your question(s) havn't been answered, please send me a PM TSI Martin & it will be my pleasure to help answer any questions or needs you may have. If you feel that you were treated incorrectly by the agent, please advise & we'll pull the call. If coaching is needed than we'll make sure the agent gets it.
We strive to make all calls as pleasant as possible, but can't comment on your experience until we hear the call.
Again, please contact me so we can look into your situation.
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
| |AkFubarAdmittedly, A Teksavvy Fan
Re: Customer service I think it's just you. Been with them 3 years and had only the best experience and great prices.
If my online experience is enhanced, why are my speeds throttled?? BHell... A Public Futility.