Review by stickittoem 
member for 348 days, 1 visits, last login: 347 days ago
lodged 348 days ago
 Guelph,ON
 $45 per month
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Use this provider. Is it me or are they going downhill. Whats going on there? The employees dont seem as happy as they used to be when i would talk with them on the phone.
Seems like they have no one working there as i have to wait 30-45 minutes to ask a quesiton about my account. I feel like cancelling as it feels like teksavvy doesnt care about anything but money now-a-days. Turning into bell and rogers.
I find that when i first signed up the customer service was great. Ever since around febuary i feel like i am a paycheck to teksavvy and not a customer.
Anyways i hope they can pull up their socks or i guess i will switch to bell or rogers. Sad to say but i only have the service for the customer service aspect. Now that it is in the toilet i couldnt give you 1 reason why i still with them
Sorry.
Comments:
  TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Customer service Hello,
I'm not certain as to when you would of called, but we've been pretty good with call wait times today. There are the odd times when call Q builds up, but it's not because we don't care.
Now if your question(s) havn't been answered, please send me a PM TSI Martin & it will be my pleasure to help answer any questions or needs you may have. If you feel that you were treated incorrectly by the agent, please advise & we'll pull the call. If coaching is needed than we'll make sure the agent gets it.
We strive to make all calls as pleasant as possible, but can't comment on your experience until we hear the call.
Again, please contact me so we can look into your situation.
Best Regards,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
|  |  AkFubarAdmittedly, A Teksavvy Fan
join:2005-02-28
Toronto CAN. | Re: Customer service I think it's just you. Been with them 3 years and had only the best experience and great prices.
--
If my online experience is enhanced, why are my speeds throttled?? BHell... A Public Futility. | |
| | |  Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3
 ·FreePhoneLine
 ·Rogers Hi-Speed
 ·TekSavvy DSL
| Re: Customer service said by AkFubar:I think it's just you. Been with them 3 years and had only the best experience and great prices.
Ahh yes, Akfubar has had a perfect experience so the rest of the TSI customers should also feel the same way. Hallelujah!
You realize if it was just him there wouldn't be 47 other negative reviews and how ever many others that simply weren't posted?
To the OP:
Talk to Martin, Rocky if he's free or Marc if he's free. These guys are top notch, you won't find anyone who will try to make things right. Keep in mind TSI went down a 1 way road that most thought they would fail.
They have to pave the road for a few more miles and then maybe things will be a lot better. It's rough now here and there, but if i were to ever predict a business and their success it's TSI.
Their rapid growth was a curve ball, cut them some slack i think in the end it'll be worth while. I do hope you let them try to make it right though. Personally since i talk to Marc every so often, PM him. Amazing guy | |
|
| |
|
