Review by supreme2k 
member for 9 years, 84 visits, last login: 8 days ago
updated 2.6 years ago
 Toronto,ON
 $42 per month about 10 days "Speed as described, no up to BS like Bell, and paying Bell $0 = Priceless" "Nothing really, aside from having to call 1 extra time to fix accounting issue" "If cable is ready in your area, switch now and don't look back. Worth the investment."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
October 8, 2010
Update: Rogers Moved TSI customer from one POI to another without their notice. TSI Todd apologized for the delay in answering my request 2 days after the ticket was opened, reason was they were too busy. Speed/Lag issue was due to Unexpected customer move by Rogers, which overloaded the Dupont POI.
Resolution: Upgrade 100mb/s POI to 400mb/s POI. Currently on Order as of October 7, 2010.
---------------------------------------------------------------------------------- ----------------------------------------------------------
October 4, 2010
I got moved from Scarlett POI to Dupont POI and nothing but trouble. Speed is extremely slow, and VOIP is being affected due to lag (This was the primary reason I switched over from DSL to Cable).
Opened a support ticket 2 days ago in the direct forum, no one has responded but at least 4 unique views from TSI techs, yet other people's requests were being attended to from yesterday to today and mine is still at the bottom of the pile unanswered?
Here is the one I opened in the general Teksavvy forum in case you missed it
»Scarlett POI -> Dupont POI
At least have the decency to reply to my request and let me know if I am SOL then so be it. If it is resolvable and you are working a solution, then tell me so I can make my decisions accordingly.
Speed has gone to an unbearable rate.. I get timeout sometimes even trying to edit this post!
---------------------------------------------------------------------------------- ----------------------------------------------------------
I know there is a bunch of people complaining Cable Activation is horrible, but that could be due to many factors. Switching Rogers Cable -> Teksavvy Cable seems to be most common due to many communication issues, I guess Teksavvy and Rogers need a better process plan in place to facilitate these orders.
Teksavvy DSL -> Teksavvy Cable worked out well for me. I left 1 week of overlap between these two services just in case hearing all these stories but turned out I did not need it.
Here was the Cable Activation process:
1. Called a Month ahead, established a Cable Activation Date. Provided 3 dates with same time period.
2. Got confirmed on date and time from Teksavvy Sales.
3. Got confirmation email from Teksavvy to confirm date.
***I think it is important to click this link to confirm your activation date****
4. 1 Day before activation date, I get a automated call from Rogers to confirm appointment.
***I think it is important for you to pickup this call, listen to the voice prompt and then say "Good Bye" or Hangup to confirm your appointment, not sure those who had problem with missed appointment could be due to this call not being picked up or what, just my theory***
5. Tech came on time for activation, was professional and made the effort to check my line in 1 room that didn't work a couple of times before trying a different jack in another room due to internal wiring issue. New Jack worked fine.
6. Tech activated the modem and confirmed Rogers Page came up on his laptop and said service will be up and running within 30min.
7. Within 30 minutes, Cable was up and ready.
The only Issue I ran into is an accounting issue. I had told the Sales rep tho cancel DSL Service at the end of the billing cycle and move the Referal from Teksavvy DSL -> Teksavvy Cable but that wasn't done so I was charged for an extra month of DSL service. I called Teksavvy Accounting (Before the overhaul of their call handling system, so had to wait quite awhile and eventually reach a Tech who transfered me to account.) and they provided me with a Cancellation number and moved the referral to the Cable account.
Teksavvy Accounting gave 2 option to either refund the DSL charge or put it as a credit to my next month of cable service so I just left it on as a credit, so hopefully everything goes through properly on the next Cable Bill and I get the proper credits.
Human Errors can cause minor issues but the service has been great, and it is understandable during growing pains. Overall the activation was pretty good.
Comments:
|
