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Member review of AT&T Southwest


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
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Services:
Value for money:


$72 per month avg ($25 to $400)

Speed test results 3 year trend

Review by asterisk20xx See Profile
UPDATED: 13 days ago
member for 1.5 years, 26 visits, last login: 10 days ago


Marshall,Harrison,TX
$400 per month (36 month contract)
about 45 days
AT&T
"Reaches where DSL doesn't. Very Low latency."
"Price ($400/month). Not DSL. VERY HIGH INSTALL PRICE ($1,200)"
"Only worth it if you need better than dialup and satilite is not an option."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Other options I used were dialup, ISDN dialup (128kbps), EVDO.

    I have a full T1 (1.5mbps up and down). The price is $350/month, but after taxes and equipment rental fees it's just under $400. The install time was quite long as it took 6 weeks and cost me $1200. $800 for the first 2 months (AT&T always charges a month in advance), $250 for smartjack install, and $200 for wiring.

    The installation process went very smoothly, although also very slowly.

    Equipment supplied is a Cisco 1841 T1 router, USRobotics 56k modem (for router management).

    What most struck me was AT&T's billing rates! $99 for the first half hour and $40 for each additional 15 minutes is waaaaaaaaaaaaaaay too high. AT&T must make a fortune off technicians. Maybe they'll spend some of that money to expand DSL a mile so I can get that instead of a T1.

    UPDATE: November 9, 2009

    It has been one year into my 3 year T1 contract with AT&T. Here is what I have learned since.

    The 99.9% Service Level Agreement means nothing to AT&T. I have had 4 instances of extended outages, the worst of which was for 2 entire days. Were this a residential class internet connection I would merely be upset about my misfortune and move on. However, I expect more when I pay such a large amount of money for the express purpose of having virtually no outages. On top of this I have not had any of my bills discounted due to outages as per my contract with AT&T. Having brought this up to various levels of management has led me to believe that a) AT&T does not care that it is in violation of our contract and b) will not release me from said contract without forcing upon me a termination fee of 50% of the remaining monthly payments (at the time of this writing this is approx. $4800).

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