 Review by Hookem99 
UPDATED: 232 days ago
member for 1.1 years, 356 visits, last login: a few hours ago
 Pflugerville,Travis,TX
 $29 per month
 about 9 days
 "Stable and consistant connection, the tech that came out was great!"
 "Good luck with phone support. You are better off posting here, or in Direct."
 "After the glitches are worked out, its a very good connection"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
After a week, my best speed on the pro package is 1350/465. Advertised is 3/512. I have a dry loop line, which im sure is to blame, since I dont have their phone too. I have a dedicated phone line from the box to the modem(cat5) so, as support told me, its not my fax, directv, or cable modem, causing it to be slow. I was willing to take a moderate bandwidth hit to save some money. Going from 10/1 with cable to 3/512 to save $30/mo, seemed worth it to me. However since I have not even got 1/2 of the advertised DSL speed yet, I am rethinking my logic.
1/16/08 UPDATE: Things may be looking up. I have been in contact with a couple people from ATT and they are looking into this. They have been MUCH more helpful than tech support. Also, although at this point I am still far from my advertised speeds, the connection I do have has been stable. Regular speed test's return nearly identical speeds. I have since notched the RELIABILITY score up one.
A tech came out today and now my line is provisioned correctly. Speeds are normal and things are working great so far. The connection has been stable and very consistant. I have increasted the Support score, however this score reflects only the tech, and not the customer support line.
Followup comments: | Forums » comments on review of AT&T Southwest |
|
AT&T Southwest
(32)
·
·
·
·