 Review by manfmmd 
UPDATED: 1.8 years ago
member for 5.6 years, 2439 visits, last login: 2 days ago
 Angleton,Brazoria,TX
 $19 per month
 about 27 days
 Southwestern Bell
 "Constant connectivity, Great BBR.com Support No Connectivity problems in 9 months."
 "Terrible over-the-phone Tech Support. No longer supports Copper Loops over 14000'."
 "As long as you don't call SBC when you have a problem your fine. Look in the forums first!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
1-11-03 Ordered transition through SBC.
Went as smooth as possible. The customer service reps and sales reps have a preprogrammed response to everything. Kinda annoying, but understandable.
1-13-03 DTV DSL released my line.
My line was disconnected 2 days early.
1-14-03 Started using my Dial-up account.
It took 5 phone calls to find out I had to use the full XXXXX@sbcglobal.net login.
1-15-03 SBC started provisioning.
1-17-03 Equipment arrived.
Speedstream 5360.
1-23-03 SBC Yahoo DSL up and running @10 PM
The registration website was having problems, but the customer service reps knew nothing about it. Started out at the 192/128 bottom level. I got 159/97 kbps.
1-24-03 Ramp-up process.
Ramp up process moved me up to 384/128 
1-25-03 Ramp-up process.
Still at 384/128.
1-26-03 Ramp-up process.
Still at 384/128.
1-27-03 Ramp-up process.
Still at 384/128.
1-28-03 Ramp-up process.
Still at 384/128.
1-29-03 Ramp-up process.
Still at 384/128.
1-30-03 I got curious and had ARELAY check my order. He came back with the Standard Plus -S package 384-1.5/128, 5 static. I ordered the Basic Plus 384-1.5/128 dynamic. I called SBC billing, they stated that I have the Basic Package, up to 382/128. I called the SBC sales office(BIG MISTAKE). They read their CUE CARD, you over the distance, blah, blah, blah. I am ready to pay to cancel the contract and find service elsewhere.
1-30-03 Ok, after talking to ASI and EPC, I got an override and an upgrade order. Should be in on 2-6-03....I'll be back to update again then.....if there are no problems between now and then..
2-6-03 No upgrade done today. Called ASI, there was an order to upgrade, but not on the DSLAM side. The EPC was closed.
2-7-03 Upgrade done today. I am now getting 1200/109. Very happy with this.
9-4-03 Still up and running at the speed posted above. Waiting on my Upload UPGRADE.
5-4-06 Still up and running latest results 1236/306. Very few outages for the past 2+ years, considering how bad the lines are at the pedistal that feed my street.
10-27-06 Just found out that AT&T is no longer provisioning DSL past 14000' even though I've had a rock solid connection for almost 4 years. I attempted to get a second DSL line installed at my residence....NO-GO. No plans for Lightspeed or U-Verse in my area. Sounds like I'll have to find an alternative service provider since AT&T can't provde more that a 1.5/384 connection to my house.
Followup comments:  
lostsoul187
join:2003-05-05
Schertz, TX
 ·Sprint Mobile Broa..
| dsl at 14000 5-4-06 Still up and running latest results 1236/306. Very few outages for the past 2+ years, considering how bad the lines are at the pedistal that feed my street.
10-27-06 Just found out that AT&T is no longer provisioning DSL past 14000' even though I've had a rock solid connection for almost 4 years. I attempted to get a second DSL line installed at my residence....NO-GO. No plans for Lightspeed or U-Verse in my area. Sounds like I'll have to find an alternative service provider since AT&T can't provde more that a 1.5/384 connection to my house.
if I may ask do you now what your distance from the co is?
--
up from the ground down from the sky lostsoul will arive | |
|  |
manfmmd
Premium
join:2003-01-14
Earth
clubs: | Re: dsl at 14000 14,900' according to their measurement... | |
| | |
lostsoul187
join:2003-05-05
Schertz, TX
·Sprint Mobile Broa..
| Re: dsl at 14000 thanks, kinda the boat I am in they tell me my loop length is 14,800 or something like that, just curious, I am seing a ton of fiber going up out here, and a couple tw boxes about a mile away, maybe life will smile on me and I can get soome real speed
thanks again
--
up from the ground down from the sky lostsoul will arive | |
| | | |
| Forums » comments on review of AT&T Southwest |
|
AT&T Southwest
(32)