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Member review of Pacific Bell - SBC


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Reviews:
read 1847 reviews (979 positive) (458 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$47 per month avg ($36 to $55)

Speed test results 3 year trend
Review by swolf
Posted: 9.5 years ago
(review was emailed from domain arnica.csustan.edu)


Turlock,Stanislaus,CA
$40 per month (12 month contract)
"Connection speed is excellent, technician eager to learn."
"They think they can't support Windows 2000, yet installation was quite simple and automatic."
"Very happy."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    Install was scheduled for "between 8-5". The technician showed up at
    about 8:30. Even though I had told the order desk I had Windows 2000 the
    technician said they didn't support it and he could only work on the
    wires. Since they do support Windows NT I suggested he try anyway.
    However, he said they only supported ISA network cards on NT (I only
    have PCI slots). I coaxed him into installing the PCI card. On startup
    the card was immediately detected and all the protocols were
    automatically installed (no disk was required). The DSL modem software
    and hardware installed just as easily as the card. Total hardware and
    software setup took about 5 minutes. He installed a splitter on my phone
    jack so it supports both DSL and analog lines. One of my other phone
    outlets caused some sort of interference so he took a few minutes to
    correct that. After that eveything worked perfectly. I took him to the
    DSL Reports site where I showed him how to test the speed. Although I
    signed up for the basic service (guaranteed 384k) I get about 1.3 meg
    upload speed! I've also confirmed this on two other sites, getting
    speeds of 1.25 - 1.9 meg. I have a T3 line at the office and the DSL
    seems as fast or faster. The technician was very pleasant and eager to
    learn about Windows 2000 so I gave him a little tour. He was also very
    interested in the DSL Reports site and he seemed eager to get familiar
    with it (he called later in the day to confirm the URL). I'm very
    impressed with both the service and speed. I wish I had signed up
    earlier.

    Dr. Steven J. Wolf
    California State University Stanislaus
    »arnica.csustan.edu

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