 Review by JAXx 
UPDATED: 114 days ago
member for 9.6 years, 2274 visits, last login: 1 days ago
 New York,New York,NY
 $39 per month
 about 10 days
 "Can't come up with any"
 "Awful reliability, awful tech support, deceitful pre-sales info"
 "Too much money for unreliable service, terrible tech support/customer service. STAY AWAY"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I went to TWC as a former AT&T CV customer after they announced they were discontinuing service.
First, pre-sales never told me that voicemail was an extra $3.95/month, what a rip off considering the service is already $40/month. Pre-sales also said that the phone is "on another channel so if the net goes down you don't loose your phone" which is a total LIE. It may be on a separate channel but trust me, when it goes down it ALL goes down.
They have no control panel, nothing configurable. Caller ID shows up on your tv screen, big deal. No fail safe forward so when the net goes down you loose your phone and callers get nothing but a busy signal (unless you have voicemail which I don't because i am a) happy with my answering machine and b) why give them more money?
My modem goes offline anywhere from 2-3 times per week or 2-3 times per day depending on its mood. A service call hasn't fixed the problem. I have to power cycle the modem each time. When it goes offline i have mo phone.
Just when the modem starts to seem like its reliable i go away for a month and it promptly quits. I'm gone for a month and i have no dialtone at home, and all callers get a busy signal FOR AN ENTIRE MONTH!
Oh an tech support? I won't waste the space here but it is the WORST i have ever encountered. When you finally reach a human, and this can take a very long time (sometimes 15-30 minutes on hold or doing automated diagnostics which only tell you that your modem is offline, thanks) they read from a script. Maybe they can help, maybe they can't, if they cant they have to schedule a service call 3-5 days in the future.
So i got home a few days ago. I called TWC and talked to retention who is happy lo lower my monthly bill $31/month for the next year. This is nice, but i'm done with TWC and i'm currently testing VOIPO and will shortly be porting my number over to them. Then I have to call retention again and make them lower my bill again based on being a "double play" customer instead of a "triple play".
The problem with big companies like this is they really don't care about individuals, they care about the big picture, sales and retention, $$$.
And I'm not going to review Voipo here, but i will say that when you call them a human actually answers the phone, they don't read from scripts, call quality is excellent so far and no problems yet with reliability. Online control panel is a big plus (call blocking, telemarketer block, do not disturb, forwarding, safe forwarding, etc,)
Buh bye TWC.............
[edit] adjusting pre-sales rating lower after i realized they lied not once, but twice.
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