This is the worst experience i have ever had getting any kind of service installed. The bottom line I feel is Time warner has such a large customer base they could care less for good customer service. It was m y impression they really didn't care if I used them or not.
My first scheduled appointment was a no show by the tech. My first call to time warner got me bounced around a few times and finally a new customer service number was given to me. Then I was told my install was rescheduled from that wed to the following Monday. I was giving no reason for the reschedule.
I called back about 20 minutes later and was told it wasn't rescheduled and that i was not home and my phone number was no good (keep in mind i was talking to them on the phone duh).. I had no service tag left on my door and I and my mother were home for the appointment getting up at 7 am for the install.
after burning up an hour on the phone i am told my install will now be the following Monday.
Guess what happens next.. You got it another no show on Monday and again i was told on the phone that I had canceled the order. When i called back a second time after cooling down from aggravation I was told that I again had canceled the install and it was re scheduled for the following Fri. I demanded several times to talk to a manger or supervisor and every time I was basically left on hold until I had to hang up. All said and done this day i had well over an hour trying to talk to someone who could help me. Only to get my cell phone minutes burned up and no satisfaction...
Now Wed comes along and an unexpected Installer showed up. after a few hours 3 service trucks and a supervisor on site I got connected only to loose my service less then 20 minutes. It came back on for about 20 minutes and was off again for nine hours until I spent another 50 minutes and three transfers with tech support to get it back on again. ONLY for it to run two hours and be down for the remainder of the eve..
Oh and my connection speed is only about half of what I was told to expect
45662
$35 per month
about 15 days
"none yet"
"BAD BAD BAD CUSTOMER SERVICE HORROR story here"
"get it in the portsmouth ohio area only as a last resort!!!! BEWARE"
