 Review by teddy 
member for 11.2 years, 2670 visits, last login: 1 days ago
updated 1.2 years ago
 Kingston,ON
 $7 per month about 25 days "Incredibly feature rich for low cost" "Website lacking documentation" "Great value if you don't mind getting your hands dirty during setup"
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(ratings match consensus)
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Update Feb 12, 2012: No changes since last update. Still very reliable and cheap! Looking forward to many more years with voip.ms
Update Jul 31, 2011: Another update. Haven't had even the slightest hiccup since my last update. Have converted 2 coworkers full time over, another planning to move over. Simply cannot beat the value! I have been using the montreal server for a number of months. Overall everage cost per month is under $7 (which includes the $1.50 E911 and $1.99 DID fees)
Update Apr 12, 2011: It's been nearly 5 months since my phone# was ported. Aside from a few hiccups in the early stages the service has been rock stable. I'm loving the call features and especially the savings!! Today a friend signed up and is super excited by everything. He's taking a work trip to the US and is looking forward to making SIP calls from his Galaxy S saving a bundle over using long distance.
Original review:
I signed up for voip.ms near the end of October 2010 shortly after receiving my PAP2T in the mail. Used the service for outgoing calls for testing and to play around with the ATA and voip.ms features.
On October 28th I submitted a request to port my number from Cogeco. Nov. 1 voip.ms set the port status to processing. It wasn't until Nov 25 that something finally happened - Cogeco disconnected my phone service. Unfortunately my port didn't seem to be complete, for 2 days I could not receive any phone calls. Thankfully once I contacted voip.ms support, they were very helpful in keeping me up to date on the progess of getting my number working. Although it was not their fault they refunded the $25 porting fee which I felt was generous.
So far there have been a few little hiccups in the service. I've switched between the montreal and toronto2 servers a couple times, but it seems toronto2 is the best.
Without Mango's fantastic documentation I doubt I would have come close to happy/confident enough to actually port my number »www.toao.net/25-linksys-ata-configuration, a must read for anybody with a PAP2T on voip service.
Overall I've been very impressed with voip.ms thus far and can see myself being with them for a long time. I've even got a few people at work family ready to jump ship in the next little while from their current providers based on the price and features of voip.ms alone. My porting experience is not something I speak badly of against voip.ms, frankly I'm happy I'm able to do it at all otherwise I probably wouldn't have switched at all!
Comments:
 Reviews:
 ·Cablemas
1 edit | Regarding ports The porting date depends completely on the losing provider, as they issue it. Sometimes they do release the numbers without giving prior notice. This seems that was the case here.
However we do not like to blame others and pass the blame around, so it is our policy to waive the porting fee for any number that may receive a downtime higher than usual during the port, to prevent to lose the customer's preference.
I see you also mention the learning curve. Please note that, besides the ticketing system, we have Live chat from 9 AM to 10 PM EST, Monday to friday and also on saturday (9 AM to 5 PM EST) where you will be always attended by a trained technical support representative who will be able to help you set up and troubleshoot in case required.
We hope your experience with our service will improve soon, now that the number is in our network .
Regards,
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Peter Sahui - VoIP.ms | |
|  | teddy
join:2002-02-20
Kingston, ON Reviews:
·Cogeco Cable
 ·voip.ms
| Re: Regarding ports Hi Peter,
I've updated my review to have a little more positive tone. Upon re-reading it a few hours later I feel it had more of a negative impression than I intended. Though there was the rough patch with my port I don't regret my decision in the least.
I wasn't aware the live chat was available those hours, for some reason I was thinking it was only 9-5 Monday-Friday. That's fantastic to know!
Teddy | |
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