| Review by Arne Bolen |
member for 3.9 years, 2202 visits, last login: a few hours ago
updated 268 days ago
- Planet Earth
- $1 per month
- (month by month)
- "A good voip provider"
Ease of Installation:
Value for money:
(ratings match consensus)
UPDATE September 24, 2012: I now only use the Houston server for iNum and my US TF. My usage is low but the service seems to work well.
Update March, 2011:
The issues with the London server seem to have been fixed so I have updated the Reliability rating.
For several months I have been using a hosted PBX with VoIP.ms. Introducing a PBX may be a bit risky but it works like a charm. Because my PBX worked so good together with VoIP.ms I now use it with all my providers.
As it works so well with my PBX and VoIP.ms a few weeks ago I started to use SIP URI as the main routing option in all my VoIP.ms DIDs. Using SIP URI forwarding has the advantage I can route incoming calls to a specific PBX extension based on called DID and Caller ID number.
SIP URI routing worked so well with VoIP.ms I started to use it with all providers allowing SIP URI routing.
Update July 31, 2010:
I have lowered the Reliability rating. Last years issues with the London server are back again.
Phone/ATA devices are registered with the London server and internal calls are working. The following are NOT working:
1. External calls to DID's on the London server fail
2. External calls to PSTN numbers from the London server fail
3. When dialling *97 or 097 the voice says "Comedian mail" instead of going directly into the mail.
The dates for the issues this year are:
Jan 1, 2010
July 12, 2010
July 31, 2010
This is getting very annoying. Calls to DIDs on the London server just get dead air and fail-over options to voice-mail don't work.
Update May 5, 2010:
I have changed my Reliability rating from 80% to 100%. As I live in Europe I mostly use the London server.
During the second half of 2009 there were some problems with the London server so 1-2 times a month inbound and outbound calls failed despite the device continued to be registered. Calls to the Voicemail resulted in the "Comedian mail" voice. Every time I notified VoIP.ms the problem was fixed within 4-5 minutes. Due to those outages I rated "Reliability" to 80%.
The support staff promised to fix the problems permanently. It is now 4 months since the last outage so I think it is safe to assume the problems have been fixed permanently. Thus I have upgraded my Reliability rating to 100%.
As I live in the European Union my experience with VoIP providers may be different from those living in USA and Canada. Most of my calls are to/from European phones and that makes it more difficult for a North American based VoIP provider to compete.
I found VoIP.ms when I started to read the Voip Tech Chat. For some years I have been using another good US provider as my primary provider but as the sound quality on outbound calls to European destinations has been poor I was looking for another provider for European destinations.
It was the Premium routing which made me to sign up with VoIP.ms. The sound quality on outbound calls to European PSTN destinations is excellent, so good it is actually better than using a POTS phone. Compared to the best VoIP provider in Denmark the sound quality on outbound calls to European destinations with VoIP.ms is a lot better.
For me the sound quality is the most important thing when making the decision which provider to use. Sadly too many providers are only competing on lowest price possible instead of the sound quality. I do not want lower sound quality just to save a half of a cent per minute. That is the reason I only use Premium routing with VoIP.ms. As I only use Premium routing I can't say anything how the Value routing is.
Inbound sound quality is very good but outbound sound quality is a lot better. Due to the good sound quality, server in Europe and the many features I now use VoIP.ms as my primary provider.
The live chat support is a feature I think all VoIP providers should use. The UK server has had problems a few times and I used the live chat support to report the problem. It was a pleasure to use the live chat support and the staff on duty fixed the problem within a few minutes.
I have used the ticket support system only once for a minor request and it took 76 minutes for my request to be handled. I think that was fast considering my request was very minor.
My experience with support has been very good. However I have never asked the support how to configure a device so I have no experience how VoIP.ms handle such support cases.
VoIP.ms has many valuable features, sub accounts and ring groups are features I can't be without now.
I have been using VoIP.ms for only 4 months but that is enough to recommend VoIP.ms for European voip users. IMO VoIP.ms is the best voip provider in Europe and I believe they will have success in Europe.
I know 4 months is a short time for a review but so far I have only good things to say about VoIP.ms. However I have a feeling that my experience with VoIP.ms will be good also in the future.