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Review by kenja00 
UPDATED: 26 days ago
member for 302 days, 102 visits, last login: a few hours ago
 Brooks,AB
 Contract price not specified.
 "Easy to navigate website, good quality, good prices, two tier voice quality"
 "Sign up process from some countries can be delayed, slow tech support"
 "Recommended - Looks like they're getting out of their growing pains!"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Edited initial post - Sign up process did not go smoothly and was later notified it was because of my IP location in Ukraine which has a high incidence of fraud. After being explained the situation, it was not a problem. Be aware that the sign up process can take 24-48 hours from countries that are regularly fraudulent. After customer support contacted me, they were very helpful and accomodating.
The website is very easy to navigate and I think the fact that you can have subaccounts could prove very beneficial and the reports that can be pulled are very comprehensive. It appears they are able to appeal to the business community as well as the the home user.
They have two levels of quality -- Premium and a value. The premium quality of service is crystal clear -- the value has a great savings attached to it if you are willing to sacrifice your quality -- it still wasn't all that bad (similar to a Skype conversation)
They take Paypal (verified) and Mastercard/Visa -- however it would be nice if they had an automatic payment system once your account got below a certain threshold.
They have excellent configuration examples on their system to show you exactly how to set up your system -- and even shows how to make it work with other companies such as Voxalot.com!
Voicemail can be made as complex as you like, with multiple mailboxes which is a bonus.
In summary - The sign up process from some countries can be delayed, this is to protect them from fraud -- which keeps our prices low. If you are in a fraudulent country, be prepared to wait a day or two for a response from support. It's one of those things that's definitely worth waiting for -- the quality is great and the prices can't be beaten. This is one of those "up and coming" in the voip market!
UPDATE: Tech support definitely needs an overhaul, so I've lowered my rating in that area. I've sent an email regarding an issue 3 or 4 days ago, and have not heard anything back. The quality is still top notch, prices can't be beat -- but this area is lacking. For me, it's not a major issue and I'm sticking with them -- but if you are a person who regularly uses tech support and relies heavily on them, then you may want to consider callcentric who seem to really have their customer support system in place.
UPDATE: (Feb 6/09) - One week and no response from technical support. Service is still great and cheap, but waiting for reply from support is far too long!
UPDATE: (Feb 23/09) -- Over three weeks without a response from customer support to both tickets. Apparently they had a problem with their customer support client software or something and are getting back to all their customers. Unfortunately, I'm still waiting -- good thing they weren't serious issues -- perhaps they are dealing with the serious issues first in their backlog.
UPDATE: (April 20/09) -- I've started having problems where I call out and I get an automated message, "You account has been suspended". The first time it happened, support emailed back and said it's NOT suspended. After a day or so, they found the problem to be "in the routing". I mentioned that I still have unanswered tickets, but no response as to that. Now again, I'm having the same message "Account suspended" -- I emailed them -- no response, but began working again... As soon as my credits are done, I think I'll be moving on. When I do connect, the call quality is great -- I would NEVER RECOMMEND THESE AS YOUR PRIMARY PROVIDER!
UPDATE: (June 15/09) -- Still problems with "Account suspended" every so often. Got an email from support immediately this time informing me they are looking into it. Seems they are responding now, I just hope they can fix it. I'm really starting to enjoy some of their features.
UPDATE: (July 9/09) -- Still problems with "Account Suspended" on outgoing calls. Notified them again, and they said they are still looking into it. Apparently has to do with caller id... Going 3 months on this problem!
UPDATE: (July 10/09) -- Quick response from tech support. They don't know what's wrong other than it's something with caller id and the carrier I'm contacting. It's something they won't be investigating further.
UPDATE: (Oct 02/09) -- It looks as though my outgoing calls may be solved! Calls are going through now with their new carrier! YAY! Even got an email from them advising of the new changes. Also on their site they've really upgraded their support structure and they're back on my "impressed" list.
Followup comments:  MartinM
join:2008-07-21
Montreal, QC
| Explanation Customer signed up from Ukraine and provided a Canadian address. This kind of application requires a 24-48 hours review process before we activate the account due to a high level of fraud attempts coming from sign ups from this country.
Account was activated the next day of the sign up. I'm really sorry that the aforementioned circumstances did lead to a delay in your approval process but I do not believe this is a fair review of our service. | |
| | Uberhare
join:2009-02-15 | tech support Try contacting them again. I was able to get help even on a Sunday via email. | |
| Arne Bolen
join:2009-06-21
Denmark
 ·Callcentric
·voip.ms
| Terms and conditions of service The following from Terms and conditions of service is important:
"3. VoIP.ms is not intended for end users, and the customer shall understand that the level of support, and the service offered is intended to customers with a higher technical level."
Any end user without "a higher technical level" should be aware of this.
I think it is not fair to expect the same level of support as Callcentric and other providers intended for end users. VoIP.ms clearly is intended for customers with very good technical skills. | |
| | MartinM
join:2008-07-21
Montreal, QC
1 edit | Re: Terms and conditions of service I would like to clarify that it's not a common but isolated case. Basically, customer uses a CallerID number that is not one of our numbers. We have no problems with that, but some of the numbers owned by a carrier that the customer called block this specific CallerID number. Because the number is not with us, we are not able to go further in our investigation. Solution is to use a different callerid number, or contact his provider that owns the CallerID number set with us.
The fact that the problem was his callerid number has been reported to the customers the first time he has contacted us about this issue. | |
| | | kenja00
join:2009-01-28
·voip.ms
·callwithus
·Callcentric
3 edits | Re: Terms and conditions of service said by MartinM :The fact that the problem was his callerid number has been reported to the customers the first time he has contacted us about this issue. Please be honest, I'm just trying to get to the bottom of it, not make you look bad...
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REFERENCE NUMBER: LTK151029939147X
Dear Ken,
I've been able to reproduce the issue when calling from UK Server with CallerID starting with 403 291.
We've changed the route for Canada on this server and this should resolve your issue. Let us know if this happen again. We apologize for the inconvenience.
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In all other responses, there was mention of caller ID problem, but each response there was a "We'll look into it" or "We're still on it" Like I said earlier, I like VOIP.MS service when it works - but FOR ME it doesn't work with my caller id... My caller id works perfect with Callcentric, LES.NET and Internetcalls to the same carrier... I'm still thinking it's something on your end... | |
| kenja00
join:2009-01-28
·voip.ms
·callwithus
·Callcentric
1 edit | Further update For those who may be having a similar problem... I contacted DIDWW support and this was their response
-----------------------
DIDWW have nothing to do with VOIPMS provider, Also DIDWW offer only DID numbers for incoming calls.
The issue you are just describe here related only to your Voip provider.
If call failed from any provider the first thing you should do is check with your provider what is the reason for this fail.
We are sorry but your issue is out of our hands and should be investigated by your Voip provider more deeply.
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| 
mobiletelco
@netvigator.com | Not our Problem.... Its called, "PASSING THE BUCK" | |
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