Review by wierdo 
Posted: 1.4 years ago
member for 8.7 years, 1168 visits, last login: a few hours ago
 Tulsa,Tulsa,OK
 $8 per month
 "Price, tech support, US termination"
 "Hit and miss to some destinations, SIP only"
 "It's still beta, but very good for the price, especially if you have a backup"
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(ratings match consensus)
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I've been using Future Nine for about a month now. I used to mostly use Voxee for termination and Teliax for destinations that Voxee had issues with. With Voxee going away, I had to rethink my strategy.
I started out on straight PAYG, but then needed a DID, so switched over to Bare Essentials plan, since is only an extra $2 a month and includes 250 minutes. The switch happened in a few hours. My only complaint about the process, and it really is nitpicking on my part, is that it takes about a day to get a DID from Future Nine. They do not stock them like other providers do. A side effect of that is that you can't get a list of available numbers and choose one that is best for you.
As far as the termination quality, in the US it's stellar. Internationally it's very good when it works. At this point, I couldn't recommend Future Nine as your sole source for international termination. When I called a particular cell phone (on the Orange network, FWIW) I would get connected to a different destination. Since I was able to easily redial with Teliax, it wasn't a big issue. Other calls, say to a landline, in the DR have been no problem. I've also called Estonia and Brazil with no issues, so it may well be just the one destination.
Of course, things are always changing with Future Nine, what with it being in beta, and improvements are always being made. Since I had my troubles, they have rolled out a new dialing plan that allows you to choose where on the cost/reliability/quality scale you prefer. You can choose between grey, white, and premium routes on a per call basis. Having the premium routing option available may have solved my earlier issues.
Having dispensed with the bad, let me talk about the good. First, the price. Excellent. As in could hardly be better without opening wholesale accounts with large monthly minimums. On top of that, there are no hidden fees. I couldn't ask for more.
Secondly, tech support. Whenever I have an issue, or more often a special request, the response is lightning fast. Sometimes I don't think Nitzan sleeps. Aside from Labor Day weekend, when the response time was a still excellent 6 hours when I really expected a response on Tuesday, I've never waited more than 2 hours for a response. Just as importantly, if there's some technical way in which the service isn't working for me, there is no issue getting it changed so that it works the way I need it to work. Just this morning, at some ungodly early hour when everyone should be in bed, I found that the trunk was returning as answered immediately upon sending the call. I needed it not to return the answered indication until the far end answered. Within half an hour my account had been changed so that the answer was not returned until the far end picked up.
Not only that, but I got an explanation as to why the default was to return answered immediately.
I simply can't say enough good things about the technical support as it currently stands. I have some odd needs, and thus far there's been no issue getting them met.
Thirdly, call quality. I have yet to experience poor quality to any destination. Whatever number in the Dominican Republic I was getting may not have been the right number, but the audio was as clear as can be. Other destinations, both in the US and abroad have been nothing but excellent.
In short, I highly recommend Future Nine if you are calling solely to the US, need a DID, or if you're willing to keep a backup provider around for certain international destinations. I expect that last caveat will be going away as the kinks get worked out of the beta service, but we'll have to see how it goes.
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