Review by bigjoesmith 
member for 12.5 years, 3264 visits, last login: 5 days ago
lodged 2.2 years ago
 Seattle,King,WA
 Contract price not specified.  "Cost, PAYG, flexible operation and support" "call quality" "A flexible outfit, but some call quality problems in my case"
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I've been a Future Nine customer for years, using the service for outbound calls only. The service has been reliable, the rates competitive, and the system is flexible with good support. (The website has always been weak, but I don't use F9 for their web site.) However in one instance I have been suffering for months with call quality problems. The problem involves calls from a house in Panama, using a Linksys PAP2T and F9 to make outbound calls back to the U.S. The called party in the U.S. will experience "clipped" voice reception: they often hear only the first 80% of words from the Panama party. Specifying grey/white/premium routing at F9 has not had any impact on call quality. For a long time I attributed the problems to a bad Internet connection in the Panama location, but after much testing, I decided that the Panama internet connection was usually good. Finally I tried placing the outbound calls through a different VoIP provider and the call quality went up noticably, which pointed to some problem with F9 in this configuration.
To be fair, I have not raised the call quality issue with F9, and it may not be their fault..there are many things that could be wrong. But I have found that switching outbound service from a Panama-based ATA to a different provider has improved the call quality.
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