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Member review of VBUZZER


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Reviews:
read 9 reviews (8 positive) (1 negative)
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Review by tallmike See Profile
UPDATED: 106 days ago
member for 1.9 years, 39 visits, last login: 3 days ago


Scarborough,ON
$5 per month (12 month contract)
about 15 days
"Great price, great quality"
"Bad Customer service, no phone support, CS ignored customer"
"AVOID! The only way to contact CS is through their web portal and there's no record of request."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

    I want to share my a little adventure with Vbuzzer to all members.

    Signed on the Toronto unlimited plan for $50. Configured the ATA and worked great. The voice quality is good. So far so good.

    But things are getting down hill from this point. I liked the service so I decided I wanted to port-in my Bell number. Contacted CS and was told that they would have to cancel current plan and start over again?!

    Oh, Well, I sent another email saying "then cancel my current one so I could re-apply with port-in". The email gone in and I waited for two days, no response. I sent another one, no response; sent another, nop....

    Oh boy, I lost counts... at least 10 requests sent in, NO, Not even a "Sorry, can't do" type of response, NOTHING! I was completely ignored by them.

    Finally I got fed up with them. Canceled my service with Vbuzzer.

    BE AWARE:
    The only way to contact CS is through their web portal and there's no record of request. I sent OVER 10 requests regarding to port-in. ALL of requests were ignored by CS completely so there is no trace of requests at all on the web portal !!!

    Followup comments:
    view ALL 2 comments
    lcapulet

    join:2009-09-10

    CS history is available

    The customer support message history (record of request) is available, but not in a "in your face pop-up" way. In the account management page, you have to click "customer support" and then "sent", and you see every message you have sent.

    Similarly, to see their answers, you have to click "customer support" and then "Inbox".
    permalink · 2009-09-10 02:29:58 · Reply to this
    tallmike

    join:2008-01-02
    Scarborough, ON
    1 edit

    Re: CS history is available

    Do you know that your request will NOT show up in "sent" if they choose to ignore your request. So it shows no history of requests in their system but I kept a record of communications with them.
    permalink · 2009-09-16 23:20:53 · Reply to this
    Forums » comments on review of VBUZZER

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