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 Review by Eat Me 
UPDATED: 228 days ago
member for 7.1 years, 998 visits, last login: a few hours ago
 Sussex,Sussex,NJ
 $18 per month
 about 7 days
 "Excellent customer support"
 "They're a DISCO company who doesn't like routers"
 "Great for people who aren't really tech savvy"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Update 3/16/09: I sent them back their ATA, and after 3 weeks they hadn't refunded my account, so I contacted them. They said it wasn't checked in. I had to give them the tracking number for them to find the ATA. Unbelievable. Well, at least I got my account refunded.
Original review:
Disclaimer: I can't really give a full review of them since I never got them to work properly.
Got the service ordered at the end of January. Linksys PAP2T device arrived a week later. I had really no choice in the matter. That's what they sent. They were sending out grandstream devices with built in NAT routers before, but I guess they ran out.
Set it up initially, made a test call, worked fine. I put it behind my pfSense BSD firewall.
However, a day after is when I started having no audio on incoming calls (outgoing were fine). The registration also disappeared. Connected to the cable modem directly it seemed to work sometimes. It may seem like a problem with my firewall but I am not sure.
The plus is that support did try to work it out with me. I give them an A for effort.
The minus is that I never got it working properly.
Not really their fault, and the CEO who posts in DSLR VoIP forums did say that they aren't really router friendly and that they'd prefer to use their devices as the router where they are inline. Not an acceptable solution for me because I have devices on my network such as slingbox which need to be accessible from outside. I also prefer to run my own router.
I switched to callcentric with my old Sunrocket gizmo (Telco systems AC-211) and it's been fine. Vonage with my Cisco ATA186 also had no problems up until I canceled.
I can only guess that they have some sort of config that will cause problems with pfSense or other BSD based routers. Best to either stay away if you have one of those, or prepare to use the device inline.
The good part is that you get 30 days money back so if you want to try the service you can without worrying whether you lose money if it works or not.
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