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Member review of Callcentric


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Ad-hoc Callcentric Forum
VOIP Forum

Reviews:
read 89 reviews (78 positive) (0 negative)
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Six Month Rating

Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:


$10 per month avg ($1 to $38)

3 year trend
Review by ODYSSEY See Profile
UPDATED: 226 days ago
member for 7.9 years, 2672 visits, last login: a few hours ago


Raleigh,Wake,NC
$3 per month
"Pay-per-Usage, CNAM"
"None so far."
"Great for low volume call users."
Web-site:
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

    My Other Reviews·ViaTalk
    ·RoadRunner Cable
    March 04 2009:
    Signed up for Pay per Minute DID (incoming) @ $3.45 (Includes $1.50 E911 fee) per month plus usage, Pay per Call @ $5 minimum balance (Outgoing), and voicemail (Free, but you have to order this option).

    Picked a temporary number in my city's rate center. DID was not immediately available, but stated a one day turn around.

    Setup my unlocked AC-211 (Sunrocket days) and was up and running within a few minutes.

    Started the LNP process to port my number from Viatalk. I was contacted by customer service (via ticket system) regrading porting my number. Customer service requested more information. Information sent.

    March 05 2009:
    Temporary DID activated.

    Porting process started.

    March 25 2009:
    Number port completed. There was a small hiccup between Viatalk and Callcentric. Callcentric quickly resolved the issue in under a hour.

    March 26 2009:
    Callcentric has added free CNAM for all paid DIDs. Hooray.

    Followup comments:
    view ALL 3 comments
    PX Eliezer
    Premium
    join:2008-08-09
    New Jersey
    ·Optimum Voice
    ·callwithus
    ·voip.ms
    ·Callcentric

    3 edits

    Questions on CC review

    Curious as to your 60 percent rating for tech support. Please note, while I think that CC is really quite good, I have criticized them myself on occasion as to specific aspects. But I did not see anything in your review that would be associated with a 60 percent for tech support.

    If there ends up being a delay in getting your DID or if there are porting problems or something else like that, then that would be relevant. But it sounds like things have gone well so far. So I am puzzled.

    Thanks!
    permalink · 2009-03-05 07:47:50 · Print · Reply to this

    N9MD
    Premium
    join:2005-10-08
    Wayne, NJ
    ·VOIPo
    ·ViaTalk
    ·PHONE POWER
    ·Callcentric

    Re: Questions on CC review

    said by PX Eliezer See Profile :

    ...Curious as to your 60 percent rating for tech support.
    I suspect the reviewer is using this "grade" to show his/her dissatisfaction with the CC Ticket system ... rather than being able to talk with a customer rep on the phone.

    As I've stated in the past (and in my updated review posted today), CC's support team is superb in their rapid and on-target responses. I would rather have the support people discuss any issues within the company ... usually coming up with a "real" answer ... than have a Level 1 CSR fumble with my issues on the phone and then give me some lame temporizing answers which often don't work anyway.
    permalink · 2009-03-05 20:13:32 · Print · Reply to this
    ODYSSEY

    join:2001-12-06
    Raleigh, NC
    ·ViaTalk
    ·Callcentric
    ·RoadRunner Cable

    		 a) I put the wrong date. Fixed now. Thanks for pointing it out.

    b) I choose the middle rating for tech support because so far it has been average.
    --
    All information expressed in this post is my opinion, and should not be regarded as a statement of fact.
    permalink · 2009-03-06 00:04:04 · Reply to this
    Forums » comments on review of Callcentric

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