Review by PX Eliezer 
UPDATED: 77 days ago
member for 117 days, 152 visits, last login: a few hours ago
 Wickatunk,Monmouth,NJ
 Contract price not specified.
 about 1 days
 "Great customer service, Reliable, Clear calls, Excellent control panel"
 "Would be even better with a couple of additional features."
 "High quality service. Consistent track record."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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CallCentric provides fine service, with a consistent track record.
The customer service is very good, with quick response to inquiries. Calls are reliable and clear. Good setup instructions are provided for many types of ATA's and softphones.
The control panel is very user-friendly and quite functional. One nice feature is having the registered 911 address posted right on the panel, so the customer can easily verify that the address data is correct.
There are many advanced features available, and the "Call treatment" function is especially useful. Calling plans include both monthly and PAYG.
DID numbers are easily available for most areas. Also, CallCentric supports peering both to and from other VoIP providers.
This fine provider would be even better with a few additional features, such as:
• Having CNAM offered, at least as an option.
• Offering call hunting (that is, forwarding if line does not answer), but they DO have call forwarding for other events (network down, adapter unregistered, line busy).
• Having voicemail that would alert you to urgent messages, but not for routine messages.
Overall, CallCentric is a great VoIP provider, and they have been consistently good for a long time, as shown by many other reviews on this website.
Followup comments:  mogulman
Premium
join:2002-09-09
Parker, CO | Length of time you've had service How long have you had their service? Seems like you are new to the forums. | |
|  | PX Eliezer
join:2008-08-09
Wickatunk, NJ
 ·Optimum Voice
·voip.ms
·Callcentric
edit:
August 20th, @07:03PM
| Re: Length of time you've had service said by mogulman :How long have you had their service? That's a fair question.
I have been using CallCentric since June. But I was getting my questions answered by their customer service team even before I started using it. And also, I've been reading this dslreports website for most of this year.
One main reason I started using them for VoIP was looking at all the other CallCentric reviews on this site. Looks like the reviews go back almost a year. It's remarkable that nobody really has any major negatives on this company.
I think that when you start using a VoIP provider, you are going to know very, very soon if they are good or bad. How was the signup process, how was initial setup, how was their customer service responsiveness to deal with questions, how does their website work to check your billing and to configure your services, how is call quality, and so forth.
I've asked questions of these guys late in the evening and still gotten e-mail responses in a few minutes.
Please note, I am not saying they are perfect. Nobody is perfect, except maybe that Olympic swimmer guy. In my review, I did suggest some ways CallCentric could be even better. But I do think that they are about the best around of all the companies I've looked at.
Finally: I'd compare it to dating. I think that folks figure out pretty quickly if the person they are dating is a keeper or a creeper.
Thanks for reading my review! | |
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