Review by priller 
UPDATED: 66 days ago
member for 8.1 years, 3555 visits, last login: a few hours ago
 Gainesville,Prince William,VA
 Contract price not specified.
 "Flexible Plans; No Contract; Outstanding Customer Service; BYOD"
 "They really need to offer CNAM"
 "One of the best VoIP providers going"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Callcentic is one of the growing number of providers that allows you to Bring-Your-Own-Device (BYOD). They provide sample configurations for many common ATA's, SIP phones and Softphones. A couple of entries and you're making calls.
Callcentric has the standard "Unlimited" calling plans. However, they also have Pay Per Call (or PAYG) plans. Pay only for what you use. This is more than sufficient for many people. NOTE: Incoming and Outgoing calling plans are purchased separately. For example, you can have an unlimited outgoing plan and a PAYG incoming plan. This allows you to customize your service to your needs.
There are no contracts, no monthly minimum. If you want to cancel, just open a trouble ticket ... no "retention" agents to fight with.
I use Callcentric for outbound calling only, no DID, no incoming plan. They will set your outbound CID to a real number by opening a trouble ticket.
They are a sponsor of SIPbroker, so you can place calls to people on other "open" networks totally free.
Support: I've opened two tickets with them. One was to change my CID number, the other to close a different free account that I did not use. On both cases, I received a response within 20 minutes.
The user portal is the best I've seen ... and I've tried many different VoIP providers.
Call quality has been excellent.
Highly recommend you give them a look!
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Update: I added a FAX line and have no problems. This is direct to my fax machine, not using their fax server. Using a Linksys SPA9000.
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Update 6/2008: Callcentric continues to perform. No issues after months of service.
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Update 9/29/2008: You have to love Callcentric's reliability and call quality; absolutely nothing negative to say.
What continues to frustrate me is their lack of CNAM. More VoIP providers are offering CNAM as an optional service on a per look up basis .... voip.ms for example. I don't care about somebody's name showing up if they are in my phone book, I already know that ... it's the numbers I don't recognize that I need the name.
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Callcentric
