Review by Core0000 
member for 5 years, 551 visits, last login: 30 days ago
updated 2.6 years ago
 Somerset,Pulaski,KY
 $56 per month about 14 days "Speed, Upload" "Don't always get the advertised upload speed" "If your close enough, you can get some great speed"
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I have two choices of broadband, at my location. If I were rich, I'd have three. (But that ain't happened yet)
Windstream, and NewWave Communications offer broadband in my area.
I had Windstream DSL service, 3Megs down, 384kb up. I had a lot of disconnects, not getting the download speed advertised (And I live in the city, which is where there located)
I contacted customer service, several times before I cut my connection with them. Trying to get them to fix my service. There techs suck. Customer service is good. But only in a pseudo manner. (They seem like they're trying to improve. But they have a long way to go, another words, getting better techs)
On my last day.. when I was talking to them and telling them the reason I was not happy with there service. Like I mention above. Disconnects, and not getting the speed I was paying for. After I get through telling them this. They say. "Do you want to sign up for the 6meg service dsl in your area?"
Like they didn't hear me or something. That's really annoying and frustrating on my part as a customer. Because I am helpless.(well not completely, if not satisfied I take my business else where) The only thing I can do is make sure the lines in my house are in great shape.. and that everything is connected correctly on my end. And that's that....
SO I switched over to NewWaveCommunications.
The speed I ordered was the 6d/1up package.(gamer package) It cost me 45$ a month.
The order process was painless. The only thing you have to do, is pay up front. That's how they work. You pay a month ahead, instead of a month behind like most services.
That went pretty smooth.
I did not sign up for a contract, being as if they were possibly as worse as Windstream, or Worse yet, bad as Charter which was the previous cable co.
I pay a 5 dollar a month modem rental fee.(I find the modem rental fee to be BS)
I believe in my area, they are running Docsis 2.0
The tech came when scheduled, really didn't talk much. And did not seem to be informed about what he was actually doing. He basically had a device to check the signal. Some COAX cable crimper's, and went at it. I was asking questions trying to see what he was doing etc.. and asked him about the upload speeds, etc.. and hes like "durr"
But none the less. He hooked up the modem, and called it in.. I was good to go. He had to drive down the street to connect my cable at the junction box, which added to the install time. Which was about 1hr total. He was waiting for the order to go through.
(Mind you, I had to drill a hole through a block wall) Which I am sure if he had to do, would of added time and mess. SO I went ahead and took care of that on my own.
RCA Modem by Thomson was supplied. No software was installed on my pc. (Like with Windstream)
Overall I am satisfied, download speeds are excellent 93% of the time.
My experience on xbox live has improved. My multiplayer games are not dropping, lag has decreased greatly...
And I have only had one hickup.. and that is not being able to pay my bill online. I don't know what the crap is going on. But I cannot access there website for some reason in either firefox or Internet Explorer off of the computer I use. I am sure its on my end somehow. ( I have checked everything I know of... but no luck, not even google has been able to help me out so far)
The thing that stood out the most, was the fact I could get a fast speed from them. And the upload speed I get, as far as I am from them distance wise. I am 4.5 miles from them. So this is awesome. I was 1.5 miles from Windstream and could only get the lousy speed I got, and service. (Ironically, just as I decided to disconnect, Windstream all of a sudden had available in my area 6 meg down, but there upload speed still sucked. And the service itself, the disconnects I mentioned.. really didn't make it worth dealing with them anymore. Maybe if I were a business they would of tried to work with me more. I don't honestly know.)
There were some Negatives though with the install process with NewWave, and I hate to focus on them, but I am going to be real about it.
The techs inability to answer my questions. He basically, seemed like the only thing he was capable of was, calling in the order, and that was that. IF your installing a new service into someones house, you should be able to at least answer some basic, what if, how to, questions, related to the service.( I forget what I was asking at the time)
And he didn't really communicate with me on what he was doing. And since its my house, it would of been nice if he did that.
Again, its worth the money. I'm satisfied right now.
I have had the service now for 5+ months and its been a good journey so far. I hope it continues to only get better.
Well its now 3/07/10
I have to say one thing has been rock solid with NewWaveCommuincations is the reliability. My Connection has been rock solid, and I have to say I love that.
My speed has dropped slightly though, and I have actually had some lag issues. Which sucks, but its not nearly as much as happened with Windstream. I wish that I could have my cake and eat it to... But I'd probably have to move to another state where Fiber was offered. Or find some way to fund a business connection.
Also my bill has went up from 45 to 56 dollars a month. I wish it had stayed at 45.. but owell.
10-02-10
What can I say, Newwave has continued to have consistent quality where I live. My service has been up. Speeds have remained consistent. Still not getting what I pay for as far as upload goes. I am satisfied. But to note, satisfied and happy are two different things.
I did have one problem paying my bill online. There site went down or something.. but the lady at the main office building.. where I had to go pay my bill, and customer service acted like the site was up. So I have no clue what happened as far as that goes. I just know every time I tried to get on there.. it wouldn't show up for me on my computer.
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