 Review by cmcasey79 
member for 12.4 years, 5167 visits, last login: a few hours ago
updated 2.6 years ago
 Farmington,Oakland,MI
 $128 per month about 7 days "Connection in Michigan is pretty solid." "Needed business class for Static IP. Account changes are a ngithmare" "Connection usually good, Customer service needs work!"
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I've had this service at my apartment for about 4 years now. I ordered Business Class internet/Cable TV so that I could get a Static IP address and run a web server and stuff. The connection has in general been pretty solid, except for minor outages here and there. The cost is pretty high though. They marketed the business internet as basically $20 more and normal, however, they wont do any bundles with a business class account, so when its all said and done, i'm really paying about $50 more than what a normal residential account would pay.
Cable TV, in general, is very reliable. Unfortunately I can't say the same for their Motorola DVR boxes. Brighthouse never seems to update firmware at all (comcast has much newer firmware on their identical cable boxes, with numerous bug fixes). Complaining to brighthouse gets nowhere. They say things like the box being unresponsive for over a minute, or recording things it shouldn't are just normal.
I no longer need the Static IP, so I've been trying to get my account switched back to a normal residential one to save that money. Getting that done has become a nightmare. Apparently there is only ONE person in the entire company that can do it, and, surprise, she's on vacation.
At this point, i'm pretty fed up, but hopefully will get everything resolved soon. If I could get satellite in my apartment, i would definitely switch to that for TV, but I dont face the right direction for a dish.
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Update 9/18/2010
For the past few months, I have been switched to residential service to save money, and get the faster turbo internet speeds.
New newer generation DR box they have now (DCX3400) has been pretty good. Much better than the previous box I had. They have added quite a few HD channels to their lineup too, which is very good to see.
Tech support, however, has been terrible lately. Any time BHN has an internet issue, it is next to impossible to actually reach a tech support agent. Their local support phone numbers are either busy, or they pick up, but are just dead air. The 866 number seems to work when it's very late at night, but during the daytime, it will be busy as well. That's not good for business at all.
Luckily, the internet has still been fairly reliable. Not as reliable as the first few years I had it though. There seem to be a lot more little intermittent problems now. Unfortunate.
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