 Review by viperpa33s 
UPDATED: 67 days ago
member for 6.8 years, 3114 visits, last login: a few hours ago
 Bradenton,Manatee,FL
 $94 per month
 "Tech support is courteous, Getting advertised speed"
 "Poor install coordination, poor scheduling, techs need more training"
 "Would recommend the service to anyone"
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(ratings match consensus)
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It's been a year since my last problem and I have to say that I haven't had any problems since then. I also have to say that there hasn't been any internet down time. I did get rid of triple play, I currently have cable T.V. and 7mb internet service. Why pay for a home phone when I have a cell phone. I also upgraded to a HD cable box at no charge. Other than that, the service that Brighthouse provides has been good so far. I do wish they would stop bugging me about ordering phone service.
Bright House is a reseller of Road Runner and Time Warner Cable. Brighthouse used to be Time Warner Cable awhile back until they got out of this area. I have had triple play for about a year and half now and would say the service has been pretty good. I have 7mb internet and digital cable. About a few months ago I had a problem with my digital cable. It took them about 3 weeks to finally figure out what the problem was and get it fixed. During that time my case was moved up to level 2 support and they seemed to know what they were doing. Some of the techs need better training to better troubleshoot problems. They also have a problem with scheduling, not notifying you when a tech will not show up. One day I was waiting all day for a tech to come and when he didn't show up I called. They told me it was handled on the back end and no concern that I waited all day. Other than that, my digital cable has been working since. The internet has been working great with hardly no downtime. My internet has gone down twice in the past 6 months.
The only problem that might happen is Brighthouse may go to internet caps since they are a reseller. Time Warner is testing caps that are ridiculously low, 40 gig cap for there highest tier. Even Comcast has a 250 gig cap. If your not worried about caps then Brighthouse is a good choice for decent service. There is no contracts like the telephone company has and you can add and remove features without penalties.
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