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Member review of Bright House


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Reviews:
read 37 reviews (18 positive) (14 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$96 per month avg ($32 to $165)

3 year trend
Review by swsamurai See Profile
UPDATED: 7 days ago
member for 7.6 years, 410 visits, last login: 2 days ago


Bakersfield,Kern,CA
$49 per month
about 4 days
"Quick link, pretty much"
"Tech Support, has dropped off a lot over the last couple years. They are off-shoring their Tier-1 support to India now."
"Go for it. I like a service that you do not have to fart around too much with, so this works for me."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I have been using RoadRunner/Brighthouse for some time. I really do not like to have to have play games with my ISP and BH has been good about leaving me alone. I am disappointed in their tech support. If you call them, and know something about networks, ask for Tier 2 or Tier 3 Local support immediately. Otherwise you end up dealing with someone in India that is obviously reading a script for each problem you pose them with. When you try to explain that they are not listening to you, they ignore you, proving the point. Unfortunately that is common these days.

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